50M keep losing connection

dunno · 17-05-2011, 13:13

hello im in the portsmouth area on 50mb my internet has been working fine then today, i keep losing my connection and when i do have a connection it is really slow.

looking on my modem config page i keep seeing No Ranging Response received - T3 time-out

in the event log????

pip08456 · 17-05-2011, 13:31

Your downstream power level is too low.

What's your upstream like?

dunno · 17-05-2011, 13:57

upstream

---------- Post added at 14:57 ---------- Previous post was at 14:55 ----------

edit my downstream power levels now read

Power Level
(dBmV)1.18 0.78 0.40 1.59

Peter_ · 17-05-2011, 14:17

The may be an area fault with the downstream fluctuating that much.

thee upstream is to high and would warrant a engineer visit if the is no area issue.

dunno · 17-05-2011, 14:48

just spoke to the virgin media internet team and apparently its a fault at there end and it should be sorted within 24hours..

Peter_ · 17-05-2011, 14:54

Quote:

Originally Posted by dunno

just spoke to the virgin media internet team and apparently its a fault at there end and it should be sorted within 24hours..

Thought as much with the fluctuation.