keep losing connection
 

hello im in the portsmouth area on 50mb my internet has been working fine then today, i keep losing my connection and when i do have a connection it is really slow.

looking on my modem config page i keep seeing No Ranging Response received - T3 time-out

in the event log????


https://www.cableforum.co.uk/images/...2011/05/62.jpg

Re: keep losing connection
 

Your downstream power level is too low.

What's your upstream like?

Re: keep losing connection
 

upstream


https://www.cableforum.co.uk/images/...2011/05/61.jpg

---------- Post added at 14:57 ---------- Previous post was at 14:55 ----------

edit my downstream power levels now read

Power Level
(dBmV)1.18 0.78 0.40 1.59

Re: keep losing connection
 

The may be an area fault with the downstream fluctuating that much.

thee upstream is to high and would warrant a engineer visit if the is no area issue.

Re: keep losing connection
 

just spoke to the virgin media internet team and apparently its a fault at there end and it should be sorted within 24hours..

Re: keep losing connection
 

Thought as much with the fluctuation.:)