connection dropping

DJ Dave · 03-05-2011, 14:41

Hi Everyone had Virgin Broadband for years and nver had a problem until these last few months and the connection keeps dropping out then re-connecting.

I have phoned VM a few times and they have done many tests and they said the modem seems fine and has not cut off. I have just come home this afternoon and it has done the same again, So I called up VM and the guy also said the Modem seems fine so he is going to send out a new router as he thinks that might be the problem.

I'm on the 10meg package and have the white net gear router so hope this works, I'm still using the old Blue NTL cable Modem with out the logo, what router is VM supplying now and do you think they might be right?

thanks

craigj2k12 · 03-05-2011, 15:27

post your modem stats, sometimes the techs miss SNR, the sometimes just see the power levels are okay and dismiss it as the problem

http://192.168.100.1

and post the downstream and upstream stats

I dont know what he is sending you, it might be the new 'hub' for the 10mb package, you wont find out until it arrives anyway

DJ Dave · 03-05-2011, 16:45

Cable Modem Status
Item Status Comments
Acquire a Downstream Channel 306750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 102
Downstream Frequency : 306750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 0.7 dBmV
Downstream SNR : 39.0 dB

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 5
Upstream Frequency : 45800000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 5120 Ksym/sec
Upstream transmit Power Level : 40.7 dBmV
Upstream Mini-Slot Size : 4

---------- Post added at 17:45 ---------- Previous post was at 17:44 ----------

just been off again, had to unplug the modem and router again to get it to work

craigj2k12 · 03-05-2011, 17:03

Quote:

Originally Posted by DJ Dave

Cable Modem Status
Item Status Comments
Acquire a Downstream Channel 306750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 102
Downstream Frequency : 306750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 0.7 dBmV
Downstream SNR : 39.0 dB

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 5
Upstream Frequency : 45800000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 5120 Ksym/sec
Upstream transmit Power Level : 40.7 dBmV
Upstream Mini-Slot Size : 4

---------- Post added at 17:45 ---------- Previous post was at 17:44 ----------

just been off again, had to unplug the modem and router again to get it to work

your stats are fine, it must be the modem or router at fault, we will only be able to tell when the new one is activated. if not then it could be a cabling issue. have you made sure that all of the f-connectors at the end of the coax cables are in tightly , and there is no damage to any of the cables, such as cuts etc.

Peter_ · 03-05-2011, 17:18

When you lose connection does either the Ready light or the SYNC light on the right start flashing if not it will be the router.

Your NTL 250 is fine on a 10Mb connection.

DJ Dave · 03-05-2011, 17:40

I will have to check next time it goes off, he said when I get the new router I will have to ring up, so has it got a built in modem?

Peter_ · 03-05-2011, 17:42

Quote:

Originally Posted by DJ Dave

I will have to check next time it goes off, he said when I get the new router I will have to ring up, so has it got a built in modem?

If he has sent you a router it will be to help you set it up and secure the connection.

Or you could just use my instructions in the following link.

http://www.cableforum.co.uk/board/35153794-post14.html

DJ Dave · 05-05-2011, 22:51

got a black D-Link router with a Virgin Media CD, I was told my a friend at VM not to use the modem built in and keep the old blue one? also should I bother using VMs CD?

pip08456 · 05-05-2011, 23:05

The black D-Link router does not have a built in modem, it is a router not a hub.

Don't use the CD follow the steps in the link Masque has given you above.

PGPGPG · 06-05-2011, 01:07

like you said i you have been using this broadband for 5 years so i asume you got old router or modem as well. Just get it replaced by calling virginmedia.

pip08456 · 06-05-2011, 01:23

He's just received a replacement D-Link router. See post 8

DJ Dave · 06-05-2011, 16:05

all setup so we will see how it goes, the d-link router seems to fit the cables in better then the netgear, not sure if thats just me but seems more solid when the enet cable is in lol.