Cooling off period and money back guarantee
11-04-2011, 14:49
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#1
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Inactive
Join Date: Nov 2005
Posts: 487
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Cooling off period and money back guarantee
The consumer law states that you have 7 days "cooling off period" to cancel a contract without penalty.
As per http://www.virginmediainfo.co.uk/welcomepackinfo.shtml
VM's new contract letters state:
"In addition to your statutory rights, we offer a 28 day money back guarantee. The 28 day money back guarantee is available to new customers and existing customers taking a new service."
Assuming this guarantee is still part of VM's welcome pack, would this apply to TiVo, being a new service?
For those who receive installation for free (£40 waived), does this need to be paid after cancellation? Obviously, the goods need to be collected by VM.
Boz
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11-04-2011, 16:38
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#3
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Inactive
Join Date: Nov 2005
Posts: 487
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Re: Cooling off period and money back guarantee
Quote:
Originally Posted by carlwaring
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You beat me to it, thanks.
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11-04-2011, 17:08
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#4
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Inactive
Join Date: May 2009
Location: Glasgow
Services: Virgin Media Triple XL, 500GB Tivo, V+
Posts: 55
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Re: Cooling off period and money back guarantee
I'm really not so sure about that, as except for VIP50 and 100 you will be paying an extra £3 per month. Surely as it's an ongoing monthly fee and not a one off payment it would rate as a new service?
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11-04-2011, 17:32
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#5
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Inactive
Join Date: Nov 2005
Posts: 487
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Re: Cooling off period and money back guarantee
Quote:
Originally Posted by okun69
I'm really not so sure about that, as except for VIP50 and 100 you will be paying an extra £3 per month. Surely as it's an ongoing monthly fee and not a one off payment it would rate as a new service?
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Could be. I have to say, that's how I interpreted it. but considering the 28 days mbg is a VM policy, and not law, I guess they can set the restrictions as they see fit.
Personally, I only need to know I can cancel after 7 days, so it's all good.
Boz
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12-04-2011, 10:43
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#6
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Guest
Location: Essex
Services: vm broadband tvxl TiVo, v+ sky sports and phone.
Posts: n/a
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Re: Cooling off period and money back guarantee
The Virgin 28 day money back guarantee says it applies to new and existing customers taking a new service,surely TiVo would meet the requirement of a new service as it is just out ? and has been mentioned already TiiVo costs an extra £3 a month sub i cannot understand why the 28 day money back guarantee would not apply if you are not happy with the service. 
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12-04-2011, 11:42
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#7
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Permanently Banned
Join Date: Apr 2011
Age: 58
Services: XL TV, XL Phone, 30mb BB, 1TB Tivo
Posts: 3,722
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Re: Cooling off period and money back guarantee
A good point, but then again, 7 days should be long enough for such a decision 
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