Cooling off period and money back guarantee
 

The consumer law states that you have 7 days "cooling off period" to cancel a contract without penalty.

As per http://www.virginmediainfo.co.uk/welcomepackinfo.shtml
VM's new contract letters state:
"In addition to your statutory rights, we offer a 28 day money back guarantee. The 28 day money back guarantee is available to new customers and existing customers taking a new service."

Assuming this guarantee is still part of VM's welcome pack, would this apply to TiVo, being a new service?

For those who receive installation for free (£40 waived), does this need to be paid after cancellation? Obviously, the goods need to be collected by VM.

Boz

Re: Cooling off period and money back guarantee
 

Apparently not.

http://www.cableforum.co.uk/board/35210299-post774.html
and
http://www.cableforum.co.uk/board/35210308-post781.html

Re: Cooling off period and money back guarantee
 

You beat me to it, thanks.

Re: Cooling off period and money back guarantee
 

I'm really not so sure about that, as except for VIP50 and 100 you will be paying an extra £3 per month. Surely as it's an ongoing monthly fee and not a one off payment it would rate as a new service?

Re: Cooling off period and money back guarantee
 

Could be. I have to say, that's how I interpreted it. but considering the 28 days mbg is a VM policy, and not law, I guess they can set the restrictions as they see fit.

Personally, I only need to know I can cancel after 7 days, so it's all good.

Boz

Re: Cooling off period and money back guarantee
 

The Virgin 28 day money back guarantee says it applies to new and existing customers taking a new service,surely TiVo would meet the requirement of a new service as it is just out ? and has been mentioned already TiiVo costs an extra £3 a month sub i cannot understand why the 28 day money back guarantee would not apply if you are not happy with the service.:confused:

Re: Cooling off period and money back guarantee
 

A good point, but then again, 7 days should be long enough for such a decision :)