Coming Soon to Virgin TV (2011) Vol. I.

[Mr-S]

Originally Posted by muppetman11

Mr-S will know he's spoke to CEO office.

---------- Post added at 14:40 ---------- Previous post was at 14:28 ----------

Sky Arts PR

http://pressoffice.virginmedia.com/p...823&highlight=

Sky OD

http://pressoffice.virginmedia.com/p...556&highlight=

I'm very happy to be wrong as it would mean that many of the channels and content people are asking for they would get but unfortunately we can only deal with the facts as they are in front of us and right now several empty and hollow promises and virtually none delivered.

Was promised a TiVo last year for testing by someone in Twitter team and never got it... after kicking off with CEO office got promised a free one in December, do I have it now at end of March? Nope! Had a faulty box that I put up with for months and recently got changed to Samsung V+ coz I couldnt wait anymore for TiVo to come. Have the emails and note on my account (apprentally) and thats it. If doesnt materalise next week when the supposed launch for customers happens then OFCOM is my next call... seems as if they tell you anything at VM to keep your custom.

[Digital Fanatic]

Originally Posted by Mr-S

Why its nice to read some of the speculation and rumours on the forums about forthcoming ................. SNIP!

TMTR, can you summerise please? ta

[Perfect Choice]

Well for VOD then, lets start with SkyOD as that would be high value content on demand, see my comment earlier.

[muppetman11]

Originally Posted by Digital Fanatic

TMTR, can you summerise please? ta

No offence DF but thats a bit rude , he's a VM customer who is entitled to his say and most others took the time to read.

[Mr-S]

Originally Posted by Big-Ted

.



I hate to be the voice of reason here but there are a few things to concider.


The vast majority of VM customers are not telling them anything, a small number moaning on a forum is not very representative.

Almost all customers if asked would say they are happy with what they get and why would they not be unless they read press releases and post on forums like this.

My sister only knows new HD channels are adde when I tell her and she has 4 boxes in the house


What she would like and notice more is extra content in VOD.


It's here thatVM can make themselves the best and where money should be spent


I would be much happier to have HD content adde that way than on channels as I could watch it when I want.

Yep I agree up to a point as most people cant be arsed to complain. This is the whole reason why they need to communicate better with us as customers. I have a mate that is presenter on Capital and recently switched over to VM from Sky to save money. He now is complaining about tech issues and bad customer services and has been offered a half price deal to go back to Sky. His experience of dealing with VM CS plus the tech faults has been so bad he cant put himself through complaining anymore and wants to leave... is fed up of waiting for red button etc to come.

Ive told him to complain to CEO office and mention that VM advertise on drivetime nationwide on his station and that he shouldnt have to play this card but has to coz he isnt getting any joy with CS and isnt happy.

---------- Post added at 15:20 ---------- Previous post was at 15:19 ----------

Originally Posted by muppetman11

No offence DF but thats a bit rude , he's a VM customer who is entitled to his say and most others took the time to read.

Thats Virgin staff all over... I cant say I am suprised mate... the TRUTH hurts!

[Mobes]

Originally Posted by muppetman11

No it says

With further HD channels due to launch over the coming months, including Sky1 HD, Sky Arts HD and, now Comedy Central HD, Virgin Media will soon offer over 30 HD TV channels.

9 months is excessive.

Is it? we waited over 3 or 4 years to get more HD other than BBCHD? It's purley opinion what's excessive or not.... and you (and others) still haven't shown proof that these channels are NOT coming.

You all may be right, the truth is we don't know! But that's a different matter.

[alwaysabear]

Originally Posted by Digital Fanatic

TMTR, can you summerise please? ta

It would be better to read it like the rest of us have , I am sure you will get the point he is making.

[Digital Fanatic]

Originally Posted by muppetman11

No offence DF but thats a bit rude , he's a VM customer who is entitled to his say and most others took the time to read.

Personally can't be bothered to read mate, my choice. Whether it's seen as rude is another thing.

Gave up after the 1st paragraph as it seem to be just a rant. Willing to try and answer points/questions if I can, but I'm a busy man

[muppetman11]

Originally Posted by alwaysabear

It would be better to read it like the rest of us have , I am sure you will get the point he is making.

And if he doesn't he can always view the press releases that were put out

[Mr-S]

Originally Posted by Big-Ted

.



I hate to be the voice of reason here but there are a few things to concider.


The vast majority of VM customers are not telling them anything, a small number moaning on a forum is not very representative.

Almost all customers if asked would say they are happy with what they get and why would they not be unless they read press releases and post on forums like this.

My sister only knows new HD channels are adde when I tell her and she has 4 boxes in the house


What she would like and notice more is extra content in VOD.


It's here thatVM can make themselves the best and where money should be spent


I would be much happier to have HD content adde that way than on channels as I could watch it when I want.

Sorry forgot to say that 4od and ITV player content was promised on demand so you watch when in you want in HD but couple of years later we dont have it... why? Anyone from VM tell us why? As I cant get an answer...

---------- Post added at 15:27 ---------- Previous post was at 15:24 ----------

Originally Posted by Digital Fanatic

Personally can't be bothered to read mate, my choice. Whether it's seen as rude is another thing.

Gave up after the 1st paragraph as it seem to be just a rant. Willing to try and answer points/questions if I can, but I'm a busy man

So busy that you can spend time being rude to customers on a forum instead of doing your job? Or is it that you cant answer the questions and are trying to save face maybe?

If your job is in fact that you are a community manager who spends his day on the forums using aliases to promote VM then clearly you arent doing a very good job!

---------- Post added at 15:29 ---------- Previous post was at 15:27 ----------

Originally Posted by Mobes

Is it? we waited over 3 or 4 years to get more HD other than BBCHD? It's purley opinion what's excessive or not.... and you (and others) still haven't shown proof that these channels are NOT coming.

You all may be right, the truth is we don't know! But that's a different matter.

Your right we dont know but as customers who pay VM's staff wages we have a right to know when are getting content etc that we have been promised and we cant get what we request surely?

Originally Posted by Mr-S

Yep I agree up to a point as most people cant be arsed to complain. This is the whole reason why they need to communicate better with us as customers. I have a mate that is presenter on Capital and recently switched over to VM from Sky to save money. He now is complaining about tech issues and bad customer services and has been offered a half price deal to go back to Sky. His experience of dealing with VM CS plus the tech faults has been so bad he cant put himself through complaining anymore and wants to leave... is fed up of waiting for red button etc to come.

Ive told him to complain to CEO office and mention that VM advertise on drivetime nationwide on his station and that he shouldnt have to play this card but has to coz he isnt getting any joy with CS and isnt happy.

---------- Post added at 15:20 ---------- Previous post was at 15:19 ----------



Thats Virgin staff all over... I cant say I am suprised mate... the TRUTH hurts!

Whilst I agree you have a number of valid points, especially regarding communication with customers, I have to disagree with your interpretation of

The vast majority of VM customers are not telling them anything, a small number moaning on a forum is not very representative

to mean

Yep I agree up to a point as most people cant be arsed to complain

That is an assumption, not a fact - it could be equally assumed that the majority of customers don't complain because they have nothing to complain about.

(and I don't work for VM, I am just another customer)

[Digital Fanatic]

Originally Posted by Mr-S

Sorry forgot to say that 4od and ITV player content was promised on demand so you watch when in you want in HD but couple of years later we dont have it... why? Anyone from VM tell us why? As I cant get an answer...

---------- Post added at 15:27 ---------- Previous post was at 15:24 ----------



So busy that you can spend time being rude to customers on a forum instead of doing your job? Or is it that you cant answer the questions and are trying to save face maybe?

If your job is in fact that you are a community manager who spends his day on the forums using aliases to promote VM then clearly you arent doing a very good job!

---------- Post added at 15:29 ---------- Previous post was at 15:27 ----------



Your right we dont know but as customers who pay VM's staff wages we have a right to know when are getting content etc that we have been promised and we cant get what we request surely?

I haven't been rude, I asked you to summerise as you rambled, plus it's my day off if it's any of your business.

God help you if someone was actually rude to you! lol

[devilincarnate]

OPEN SEASON

[Mr-S]

Originally Posted by Digital Fanatic

I haven't been rude, I asked you to summerise as you rambled, plus it's my day off if it's any of your business.

God help you if someone was actually rude to you! lol

And so you continue running off your mouth... the points are there for you to break down. If you cant be bothered then dont comment on the matter its quite simple really... silence is deafening from VM on these matters and your just clearly just proving my point by being sarcastic, rude or however you want to term your comments.

[Digital Fanatic]

Originally Posted by Mr-S

And so you continue running off your mouth... the points are there for you to break down. If you cant be bothered then dont comment on the matter its quite simple really... silence is deafening from VM on these matters and your just clearly just proving my point by being sarcastic, rude or however you want to term your comments.

I've answered your post in the Sky Sports red button thread BTW.