HD channels rip off

scu11y69 · 22-02-2011, 22:07

hi all been with VM for about 3yrs now with just the occassional mess up by them had a new box last week which got me thinking.i started with the basic tv and 10MB bb then upgraded to XL tv paying a extra Â£100 for the V+ box and then Â£50 to have the XXL 50mb BB upgraded activated. so now i have a nice lcd tv ive noticed that all the hd channels i dont recive except bbc1 hd etc NOT the movies upon looking at vm site there all free as im on the top packages BUT with a Â£50 activation fee
what a liberty just to flick a switch is there any way i can get them for free? why did i pay them for a v+HD box if i dont get the HD channels even though im on the top package

Digital Fanatic · 22-02-2011, 22:11

Quote:

Originally Posted by scu11y69

hi all been with VM for about 3yrs now with just the occassional mess up by them had a new box last week which got me thinking.i started with the basic tv and 10MB bb then upgraded to XL tv paying a extra Â£100 for the V+ box and then Â£50 to have the XXL 50mb BB upgraded activated. so now i have a nice lcd tv ive noticed that all the hd channels i dont recive except bbc1 hd etc NOT the movies upon looking at vm site there all free as im on the top packages BUT with a Â£50 activation fee
what a liberty just to flick a switch is there any way i can get them for free? why did i pay them for a v+HD box if i dont get the HD channels even though im on the top package

you are wrong.......

Sky Movies/sports HD pack is Â£7 extra a month per box, if you already have HD channels then you don't pay for the activation fee......... which by the way lets you have access to inclusive basic HD for no ongoing monthly fee on top of XL.

jb66 · 22-02-2011, 22:12

Because sky charge virgin to flick that switch

scu11y69 · 22-02-2011, 22:38

Quote:

Originally Posted by Digital Fanatic

you are wrong.......

Sky Movies/sports HD pack is Â£7 extra a month per box, if you already have HD channels then you don't pay for the activation fee......... which by the way lets you have access to inclusive basic HD for no ongoing monthly fee on top of XL.

ok so i have the basic HD channels so im already reciving HD correct?
and im already paying for the movie channels

now for Â£7 per month i can recive the movie HD channels?

below chart says its free so where does the 7quid come from
How much does V+ HD cost?

TV M+
TV L
TV XL

HD activation
Â£49.95
Â£49.95
Â£49.95

Monthly fee
Â£5
Â£5
FREE

jb66 · 22-02-2011, 22:57

If your on vip50 which is top package you'll get sky mOvies hd

Digital Fanatic · 22-02-2011, 23:43

Quote:

Originally Posted by scu11y69

ok so i have the basic HD channels so im already reciving HD correct?
and im already paying for the movie channels

now for Â£7 per month i can recive the movie HD channels?

below chart says its free so where does the 7quid come from
How much does V+ HD cost?

TV M+
TV L
TV XL

HD activation
Â£49.95
Â£49.95
Â£49.95

Monthly fee
Â£5
Â£5
FREE

Sky Premium HD (Sports/Movies) is Â£7 on top of you Sky Sports/Movies it's got nothing to do with basic HD or V+HD.

Check the website again and select "Sky Premium HD"

You only get Sky PREMIUM HD included on VIP50

---------- Post added at 22:43 ---------- Previous post was at 22:38 ----------

Quote:

Originally Posted by Digital Fanatic

Sky Premium HD (Sports/Movies) is Â£7 on top of you Sky Sports/Movies it's got nothing to do with basic HD or V+HD.

Check the website again and select "Sky Premium HD"

You only get Sky PREMIUM HD included on VIP50

http://shop.virginmedia.com/digital-...-channels.html

Quote:

Premium TV channels: Premium channels and package upgrades must be kept for at least 30 days. Premium TV Services are provided to you by Virgin Media Entertainment, the trading name of Future Entertainment SARL which is a subsidiary of Virgin Media Inc. Premium channels provided by Virgin Media Entertainment are: Sky Movies Action & Adventure*, Sky Movies Classics, Sky Movies Comedy*, Sky Movies Crime & Thriller*, Sky Movies Drama & Romance*, Sky Movies Family*, Sky Movies Indie*, Sky Movies Modern Greats*, Sky Movies Sci-Fi & Horror*, Sky Movies Premiere*, Sky Movies Premiere +1, Sky Movies Showcase*, Disney Cinemagic, Baby TV, Cinemoi, Sky Sports 1*, Sky Sports 2*, Sky Sports 3, Sky Sports 4, ESPN America, ESPN*, MUTV, Racing UK, ARY Digital, B4U Movies, B4U Music, SET Max, SET Asia, Star News, Star Plus, Zee TV, Zee Punjabi, Zee Cinema, Zing, Playboy TV, Television X & The Adult Channel. Channels with a * are also available in HD. You must subscribe to Sky Sports and/or Sky Movies in SD to take Sky Sports and/or Sky Movies channels in HD. Sky Sports 3 HD, Sky Sports 4 HD and Sky Movies Classics HD are not included; Sky Movies Premiere +1 is not available in HD. Â£7 per set top box. Future Entertainment SARL is registered in Luxembourg (registered number B145414). Its registered office is at: Mediacenter, Betzdorf, 11 rue Pierre Werner, L-6832, Luxembourg.

scu11y69 · 23-02-2011, 12:13

so they sell you the packages deals to start with then dont tell you u need to upgrade etc to view um crafty [Mod Edit] il have to try plug in to next door see if they get HD movies lol

Digital Fanatic · 23-02-2011, 12:45

Quote:

Originally Posted by scu11y69

so they sell you the packages deals to start with then dont tell you u need to upgrade etc to view um crafty ****** il have to try plug in to next door see if they get HD movies lol

Oooh, don't swear on here mate, family forum

How are they crafty? it's all there and clearly states it doesn't included Sky Premium HD. Which goes mostly to Sky as it's their charge.

**Hugh** · 23-02-2011, 12:54

scu11y69 - do not try to avoid the swear filter; repetition of this behaviour may incur infractions

fixerman · 23-02-2011, 17:33

Quote:

Originally Posted by scu11y69

hi all been with VM for about 3yrs now with just the occassional mess up by them had a new box last week which got me thinking.i started with the basic tv and 10MB bb then upgraded to XL tv paying a extra Â£100 for the V+ box and then Â£50 to have the XXL 50mb BB upgraded activated. so now i have a nice lcd tv ive noticed that all the hd channels i dont recive except bbc1 hd etc NOT the movies upon looking at vm site there all free as im on the top packages BUT with a Â£50 activation fee
what a liberty just to flick a switch is there any way i can get them for free? why did i pay them for a v+HD box if i dont get the HD channels even though im on the top package

Is this something new. I don't remember ever paying an "activation fee" for HD.

Are the BBC, ITV, Channel 4 and Film 4 HD channels not free to view?

**Hugh** · 23-02-2011, 19:02

Me neither.

However, there is this on the VM website*

Quote:

HD: HD activation fee is Â£49.95 with all TV packages for all new Virgin TV customers (subject to status and credit checks

Not quite sure why scu11y69 is paying it, as he is not a new customer.

*in the "Legal Stuff" section, HD sub-section.

brooza · 23-02-2011, 19:37

Quote:

Originally Posted by Hugh

Me neither.

However, there is this on the VM website*

Not quite sure why scu11y69 is paying it, as he is not a new customer.

*in the "Legal Stuff" section, HD sub-section.

I'm sure they charged me something when I upgraded to HD. Think they said it was an "installation" fee, even though all they did was post me it and have me install it myself

Digital Fanatic · 23-02-2011, 19:49

Quote:

Originally Posted by brooza

I'm sure they charged me something when I upgraded to HD. Think they said it was an "installation" fee, even though all they did was post me it and have me install it myself

If you add HD to your package then there is a one-off Â£49. If you've paid a "upfront fee" for V+HD then the fee is included in that.

There is no further extra monthly fees after that.

Cropstar · 03-03-2011, 22:49

Interesting thread; I'm slightly confused where I stand after a call to Virgin earlier this evening.

Had a V+ box for ages, originally on XL but downgraded to M for a couple of years when I wasn't using it. Recently started using it again and noticed I didn't receive any HD channels, even the so called 'free' ones. Phoned up and was told that there was an HD charge per month, but this would be waved if I upgraded to XL, which I duly did.

I'm also unable to pause/record TV at present, and was told that if I wanted this reactivated I would have to commit for a further 12 months; which I refused (why should I have to sign up to a further 12 months when I've been a customer for years to merely receive the likes of BBC HD?)

Anyway, now receiving all the basic channels but still no HD channels. So, things I'm unsure about are:

- Do you need to sign a further 12 month contract merely to reactivate the V+ functionality in a V+HD box you previously paid installation for?
- Do you only receive the HD channels if you sign up to the V+ service; regardless of your package (as mentioned, currently have TV XL but getting no live HD channels, although interestingly HD on demand works fine)?

Cropstar · 05-03-2011, 09:04

Quote:

Originally Posted by Digital Fanatic

If you add HD to your package then there is a one-off Â£49. If you've paid a "upfront fee" for V+HD then the fee is included in that.

There is no further extra monthly fees after that.

Seems the 12 month contract (or extension) applies regardless of whether you're activating or reactivating HD which is kinda annoying.

Got another issue now, Virgin are denying that I paid for my V+ install originally and insisting I pay the Â£50 now. Waiting for a credit card statement to disprove this although I clearly don't like their inference that I'm lying. Has anyone else had this problem?