HD channels rip off
 

hi all been with VM for about 3yrs now with just the occassional mess up by them had a new box last week which got me thinking.i started with the basic tv and 10MB bb then upgraded to XL tv paying a extra £100 for the V+ box and then £50 to have the XXL 50mb BB upgraded activated. so now i have a nice lcd tv ive noticed that all the hd channels i dont recive except bbc1 hd etc NOT the movies upon looking at vm site there all free as im on the top packages BUT with a £50 activation fee
what a liberty just to flick a switch is there any way i can get them for free? why did i pay them for a v+HD box if i dont get the HD channels even though im on the top package

Re: HD channels rip off
 

you are wrong.......

Sky Movies/sports HD pack is £7 extra a month per box, if you already have HD channels then you don't pay for the activation fee......... which by the way lets you have access to inclusive basic HD for no ongoing monthly fee on top of XL. :)

Re: HD channels rip off
 

Because sky charge virgin to flick that switch

Re: HD channels rip off
 

ok so i have the basic HD channels so im already reciving HD correct?
and im already paying for the movie channels

now for £7 per month i can recive the movie HD channels?

below chart says its free so where does the 7quid come from
How much does V+ HD cost?


TV M+
TV L
TV XL

HD activation
£49.95
£49.95
£49.95

Monthly fee
£5
£5
FREE

Re: HD channels rip off
 

If your on vip50 which is top package you'll get sky mOvies hd

Re: HD channels rip off
 

Sky Premium HD (Sports/Movies) is £7 on top of you Sky Sports/Movies it's got nothing to do with basic HD or V+HD.

Check the website again and select "Sky Premium HD"

You only get Sky PREMIUM HD included on VIP50

---------- Post added at 22:43 ---------- Previous post was at 22:38 ----------

http://shop.virginmedia.com/digital-...-channels.html

Re: HD channels rip off
 

so they sell you the packages deals to start with then dont tell you u need to upgrade etc to view um crafty [Mod Edit] il have to try plug in to next door see if they get HD movies lol

Re: HD channels rip off
 

Oooh, don't swear on here mate, family forum :nono:

How are they crafty? it's all there and clearly states it doesn't included Sky Premium HD. Which goes mostly to Sky as it's their charge.

Re: HD channels rip off
 

Re: HD channels rip off
 

Is this something new. I don't remember ever paying an "activation fee" for HD.:confused:

Are the BBC, ITV, Channel 4 and Film 4 HD channels not free to view?

Re: HD channels rip off
 

Me neither.

However, there is this on the VM website* Not quite sure why scu11y69 is paying it, as he is not a new customer.

*in the "Legal Stuff" section, HD sub-section.

Re: HD channels rip off
 

I'm sure they charged me something when I upgraded to HD. Think they said it was an "installation" fee, even though all they did was post me it and have me install it myself

Re: HD channels rip off
 

If you add HD to your package then there is a one-off £49. If you've paid a "upfront fee" for V+HD then the fee is included in that.

There is no further extra monthly fees after that.

Re: HD channels rip off
 

Interesting thread; I'm slightly confused where I stand after a call to Virgin earlier this evening.

Had a V+ box for ages, originally on XL but downgraded to M for a couple of years when I wasn't using it. Recently started using it again and noticed I didn't receive any HD channels, even the so called 'free' ones. Phoned up and was told that there was an HD charge per month, but this would be waved if I upgraded to XL, which I duly did.

I'm also unable to pause/record TV at present, and was told that if I wanted this reactivated I would have to commit for a further 12 months; which I refused (why should I have to sign up to a further 12 months when I've been a customer for years to merely receive the likes of BBC HD?)

Anyway, now receiving all the basic channels but still no HD channels. So, things I'm unsure about are:

- Do you need to sign a further 12 month contract merely to reactivate the V+ functionality in a V+HD box you previously paid installation for?
- Do you only receive the HD channels if you sign up to the V+ service; regardless of your package (as mentioned, currently have TV XL but getting no live HD channels, although interestingly HD on demand works fine)?

Re: HD channels rip off
 

Seems the 12 month contract (or extension) applies regardless of whether you're activating or reactivating HD which is kinda annoying.

Got another issue now, Virgin are denying that I paid for my V+ install originally and insisting I pay the £50 now. Waiting for a credit card statement to disprove this although I clearly don't like their inference that I'm lying. Has anyone else had this problem?