50mb install, power levels out? not affecting anything so far...

[craigj2k12]

Just had my 50mb installed this morning, the guys left before the internet was even connected, he just left me with a web page and said keep pressing next untill it says restarting superhub. anyway, speed testing at 49 download 4.2 upload seems okay but the power levels seem too high? the latency hasnt been great when gaming but hey hoe, at least i have been able to game at all, which is better than a lot of people on here. My power levels etc below:

Also, does anyone else notice you get signed out of the superhub every few seconds?? WTF!

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 323000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 128 55616000 Kbits/sec 323000000 Hz 15.0 dBmV 42.9 dB Hybrid
Locked QAM256 125 55616000 Kbits/sec 299000000 Hz 15.4 dBmV 43.2 dB Hybrid
Locked QAM256 126 55616000 Kbits/sec 307000000 Hz 15.6 dBmV 43.6 dB Hybrid
Locked QAM256 127 55616000 Kbits/sec 315000000 Hz 15.3 dBmV 42.8 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 6 20480 Kbits/sec 35800000 Hz 44.2 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 2531
Max Traffic Rate 53000000 bps
Max Traffic Burst 10000 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 27875
Max Traffic Rate 5140000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort

---------- Post added at 16:21 ---------- Previous post was at 16:20 ----------

just done speedtest, not hitting 50meg though... http://www.speedtest.net/result/1158672064.png

[Perfect Choice]

Yep, downstream power levels too high, my SH levels are around 14. After ringing faults, have engineer booked this Thursday to reduce.

[craigj2k12]

the event log

Time Priority Description
Tue Feb 15 13:33:50 2011 Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 15 10:14:05 2011 Critical (3) Resetting the cable modem due to docsDevResetNow
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=XXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXXX;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XXXXXXXXXXXXXX;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=XXXXXXXXXXXXXX;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=XXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXX;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=XXXXXXXX;CMTS-MAC=XXXXXXXXXXXX;CM-QOS=1.0;CM-VER=3.0;

mac addresses replaced with XXXXXXXXXXX

---------- Post added at 16:26 ---------- Previous post was at 16:25 ----------

after doing a few speed tests one after the other, the speed seems to be dropping 35meg down 3.8 up =(

[Peter_]

It should be a lot better once those levels are lowered, keep us updated.

[craigj2k12]

thanks Masque, what does it need, an attenuator? and is it 151 i ring?

what do i do with the settings on the services page, I know to turn flood detection off but what about the other crap?

[pip08456]

50Mb is 0800 052 0431

[Peter_]

Originally Posted by craigj2k11

thanks Masque, what does it need, an attenuator? and is it 151 i ring?

what do i do with the settings on the services page, I know to turn flood detection off but what about the other crap?

You can disable the firewall.

[craigj2k12]

right iv done that. no improvements speed tests ranging between 15 and 45 meg whats the best time to call?, could i catch an englishman before 5?

[Peter_]

Originally Posted by craigj2k11

right iv done that. no improvements speed tests ranging between 15 and 45 meg whats the best time to call?, could i catch an englishman before 5?

They are there until 10pm but possibly tomorrow after 0800 may be better, it is a free call though so give it a try.

[pip08456]

If you don't get UK hang up and try again.

[craigj2k12]

just called, got through to offshore; "hello sarah speaking"

I said "errrr... hello, is that virgin media"

the reply was "yes, and this is sarah speaking"

so i went through with blahblah power levels blah blah slow speeds and an engineer is coming tomorrow

[Peter_]

Originally Posted by pip08456

If you don't get UK hang up and try again.

No need if the agent uses their own mind see below.

---------- Post added at 17:10 ---------- Previous post was at 17:10 ----------

Originally Posted by craigj2k11

just called, got through to offshore; "hello sarah speaking"

I said "errrr... hello, is that virgin media"

the reply was "yes, and this is sarah speaking"

so i went through with blahblah power levels blah blah slow speeds and an engineer is coming tomorrow

[pabscars]

Just out of shear curiosity guys, what kind of service degradation would you expect to see (if any) when your levels are high (10 to 15dBmv), but your not seeing oodles of T3,s + T4,s, correctable codewords etc.

Is it more of a case of if its working and not constantly disconnecting then all is good and don't worry about it, or would you expect to see small amounts of packet loss/Jitter, but the higher your levels climb the worse it gets.

We appear to be seeing numerous threads where Superhubs are running apparently fine with high downstream power levels so maybe a sticky for these might be an idea.

Just a thought.

[pip08456]

Originally Posted by Masque

No need if the agent uses their own mind see below.

---------- Post added at 17:10 ---------- Previous post was at 17:10 ----------

Merely replying to the question. Personally I've never had a problem with offshore.

[Peter_]

Originally Posted by pip08456

Merely replying to the question. Personally I've never had a problem with offshore.

I know hence the grin as he was surprised himself that it was so easy.