superhub ties you into new 12 month contract

RobTi · 14-02-2011, 13:45

Just called to cancel my services and was told that because i got a superhub that's a new 12 month contract, you don't need to sign any contract as if you use it then that count to accepting it

Robert

indie1982 · 14-02-2011, 14:25

I got sent a letter 2 days after receiving my Super Hub letting me know this, did you not get one?

I think it said you can cancel within 7 days, maybe more.

jordyGFC · 14-02-2011, 14:29

Quote:

Originally Posted by indie1982

I got sent a letter 2 days after receiving my Super Hub letting me know this, did you not get one?

I think it said you can cancel within 7 days, maybe more.

its 28 days

vanman · 14-02-2011, 14:40

says it on the t&c at the bottom of upgrade page
http://shop.virginmedia.com/existing...broadband.html

Quote:

Free installation & activation upgrade offer: Offer ends 31st March 2011. Subject to network capacity. 12 month minimum contract term applies. If you cancel during the minimum contract period you will incur an early disconnection fee. Available to existing customers upgrading to broadband size XXL (subject to status and credit checks). Customers on non-standard pricing will need to move to standard pricing to receive these offers. Downgrading services in your bundle during the minimum period will attract a charge

BenMcr · 14-02-2011, 14:43

Quote:

Originally Posted by jordyGFC

its 28 days

That's only if you are taking it out as a brand new service. Not if you are upgrading an existing installation

jordyGFC · 14-02-2011, 14:55

Quote:

Originally Posted by BenMcr

That's only if you are taking it out as a brand new service. Not if you are upgrading an existing installation

i had 20 went to 30 then 50 and both times a got a letter saying i had 28 days to cancel and both times i was told on the phone i had 28 days...

BenMcr · 14-02-2011, 14:58

Quote:

Originally Posted by jordyGFC

i had 20 went to 30 then 50 and both times a got a letter saying i had 28 days to cancel and both times i was told on the phone i had 28 days...

http://shop.virginmedia.com/money-back-guarantee.html

Money back guarantee: The 28-day money back guarantee is available for new customers and existing customers taking a new service.

Normal broadband upgrades are not counted as a new service, however 50Mbit I would think is due to the engineer install

Upgrading would normally only count as 7 working days as per Distance Selling Regulations

jordyGFC · 14-02-2011, 15:01

Quote:

Originally Posted by BenMcr

http://shop.virginmedia.com/money-back-guarantee.html

Money back guarantee: The 28-day money back guarantee is available for new customers and existing customers taking a new service.

Normal broadband upgrades are not counted as a new service, however 50Mbit I would think is due to the engineer install

i said i HAD 20 then WENT to 30 then WENT to 50, never had another service other than internet and i was told time and tims again i had 28 days....

BenMcr · 14-02-2011, 15:03

Quote:

Originally Posted by jordyGFC

i said i HAD 20 then WENT to 30 then WENT to 50, never had another service other than internet and i was told time and tims again i had 28 days....

Yes I am aware of what you just said as I can read it easily in your post above

---------- Post added at 15:03 ---------- Previous post was at 15:02 ----------

I was not saying you were lying in what you said you were told, however whoever told you that was incorrect..

vanman · 14-02-2011, 15:05

http://shop.virginmedia.com/the-lega...es.html#paying
j5

Quote:

You may cancel those services affected without penalty by giving Virgin Media Ltd and/or Virgin Media Entertainment (as applicable) at least 30 days' notice in writing. Such notice must be given within 30 days of the increase in charges or changes to the services or this agreement being notified to you. If you were not notified of these changes in advance, you must give notice of cancellation of the services affected to Virgin Media Ltd and/or Virgin Media Entertainment (as applicable) within 30 days of receipt of your first bill following such increase in charges. If you do not give notice of cancellation within the specified period, you will be deemed to have accepted the increase in charges and/or the changes to the services and these agreements. You will no longer be able to cancel your services under this paragraph. If you cancel any services in these circumstances, the increased charges will not apply to those services during the 30-day notice period and paragraph J2 will not apply if you cancel before the end of the minimum period.

BenMcr · 14-02-2011, 15:05

That section has nothing to do with being recontracted - that's about price changes

RobTi · 14-02-2011, 15:08

Thanks all it was just the fact that i was offered the upgrade without asking then i called up and posted here about being tied in and i was re-assured that i wasn't tied to a new contract (this was before i got the hub) and it was on my account .

Just should of not believed them (especially after reading posts about them).

Never got a letter to explain my new terms

It was just a heads up to warn anyone caught out.

Thanks

Robert

GeeKay · 14-02-2011, 15:14

What's the minimum period length if someone was to downgrade their package without incurring a charge? 1 month?

jordyGFC · 14-02-2011, 15:21

Quote:

Originally Posted by BenMcr

Yes I am aware of what you just said as I can read it easily in your post above

---------- Post added at 15:03 ---------- Previous post was at 15:02 ----------

I was not saying you were lying in what you said you were told, however whoever told you that was incorrect..

So virgin are misprinting every letter even the ones i get twice because idiots there put it through twice? (can i also point out its ok to send me something twice but if i want a paper bill its 1.50)

Phil53 · 14-02-2011, 15:22

After 6 months of virgins 5-10mb service sold as 50mb service with no chance of getting 50mb again until maybe sometime in May (total service outage average Aug 2010 to May 2011???)

Due to "High Utilization problems (Virginspeak for we have oversubscribed the 50mb service in your area and have either cash or manpower problems and cant fix it for months.

I would not take out another 12 months if they gave me 6 months free!

Nice to know its not only me who has felt totally cheated.

Long Live BT fibre to the house I cant wait!