superhub ties you into new 12 month contract
 

Just called to cancel my services and was told that because i got a superhub that's a new 12 month contract, you don't need to sign any contract as if you use it then that count to accepting it

Robert

Re: superhub ties you into new 12 month contract
 

I got sent a letter 2 days after receiving my Super Hub letting me know this, did you not get one?

I think it said you can cancel within 7 days, maybe more.

Re: superhub ties you into new 12 month contract
 

its 28 days :)

Re: superhub ties you into new 12 month contract
 

says it on the t&c at the bottom of upgrade page
http://shop.virginmedia.com/existing...broadband.html

Re: superhub ties you into new 12 month contract
 

That's only if you are taking it out as a brand new service. Not if you are upgrading an existing installation

Re: superhub ties you into new 12 month contract
 

i had 20 went to 30 then 50 and both times a got a letter saying i had 28 days to cancel and both times i was told on the phone i had 28 days...

Re: superhub ties you into new 12 month contract
 

http://shop.virginmedia.com/money-back-guarantee.html

Money back guarantee: The 28-day money back guarantee is available for new customers and existing customers taking a new service.

Normal broadband upgrades are not counted as a new service, however 50Mbit I would think is due to the engineer install

Upgrading would normally only count as 7 working days as per Distance Selling Regulations

Re: superhub ties you into new 12 month contract
 

i said i HAD 20 then WENT to 30 then WENT to 50, never had another service other than internet and i was told time and tims again i had 28 days....

Re: superhub ties you into new 12 month contract
 

Yes I am aware of what you just said as I can read it easily in your post above

---------- Post added at 15:03 ---------- Previous post was at 15:02 ----------

I was not saying you were lying in what you said you were told, however whoever told you that was incorrect..

Re: superhub ties you into new 12 month contract
 

http://shop.virginmedia.com/the-lega...es.html#paying
j5

Re: superhub ties you into new 12 month contract
 

That section has nothing to do with being recontracted - that's about price changes

Re: superhub ties you into new 12 month contract
 

Thanks all it was just the fact that i was offered the upgrade without asking then i called up and posted here about being tied in and i was re-assured that i wasn't tied to a new contract (this was before i got the hub) and it was on my account .

Just should of not believed them (especially after reading posts about them).

Never got a letter to explain my new terms :rolleyes:

It was just a heads up to warn anyone caught out.

Thanks

Robert

Re: superhub ties you into new 12 month contract
 

What's the minimum period length if someone was to downgrade their package without incurring a charge? 1 month?

Re: superhub ties you into new 12 month contract
 

So virgin are misprinting every letter even the ones i get twice because idiots there put it through twice? (can i also point out its ok to send me something twice but if i want a paper bill its 1.50)

Re: superhub ties you into new 12 month contract
 

After 6 months of virgins 5-10mb service sold as 50mb service with no chance of getting 50mb again until maybe sometime in May (total service outage average Aug 2010 to May 2011???)

Due to "High Utilization problems (Virginspeak for we have oversubscribed the 50mb service in your area and have either cash or manpower problems and cant fix it for months.

I would not take out another 12 months if they gave me 6 months free!

Nice to know its not only me who has felt totally cheated.

Long Live BT fibre to the house I cant wait!