TiVo

[Firmsky]

Gotta admit if that is true bit of a kick in the ole B**** for the rest of us, VIP 50 customer and still no call, been working from home all week so not missed any calls

[Big-Ted]

Originally Posted by Stephen

Not refering to the above customer, but an existing customer is an existing customer. It doesn't matter how long they have been customers.

Your joking right


The above were not a customer as they had no services when called.......


The system should only be calling those who already have services (don't matter how long for but really should be in order of length of subscription for fairness) those with no service installed should be classed as new customers as thats what they are.


Anything else is against what VM are stating is happening.

[Digital Fanatic]

Originally Posted by Big-Ted

Your joking right


The above were not a customer as they had no services when called.......


The system should only be calling those who already have services (don't matter how long for but really should be in order of length of subscription for fairness) those with no service install should be calssed as new customers as thats what they are.


Anything else is against what VM are stating is happening.

The poster seems to have posted and ran

[Big-Ted]

Originally Posted by Digital Fanatic

The poster seems to have posted and ran

I noticed, I would pop an email off to the TiVo team though just to check the story or you will be getting loads of posts later about it and it would be nice to be able to say its rubbished by them as not true.


Its what I would do if only to check and warn them about some maybe poping emails off to Neil B etc and questions coming from above.

[Cozzy]

Originally Posted by Stephen

Not refering to the above customer, but an existing customer is an existing customer. It doesn't matter how long they have been customers.

But as a normal fair minded human being dont you think it should matter ... because an older customer is being treated poorly in comparison to a new (newer) customer then the system is wrong or would be seen as wrong by most other customers especially when VM said they valued existing customers and would treat them right

and im not saying this on my own behalf as i've lost interest in tivo but as a person who can see that it would simply be wrong IF ( a big if ) the story proves true

[Stephen]

Originally Posted by Cozzy

But as a normal fair minded human being dont you think it should matter ... because an older customer is being treated poorly in comparison to a new (newer) customer then the system is wrong or would be seen as wrong by most other customers especially when VM said they valued existing customers and would treat them right

and im not saying this on my own behalf as i've lost interest in tivo but as a person who can see that it would simply be wrong IF ( a big if ) the story proves true

Not in my opinion. In that case it should be the highest paying customers and not the amount of time a customer has been with VM.

I guess that is why VM are going for VIP50 customers first

[Digital Fanatic]

Originally Posted by Cozzy

But as a normal fair minded human being dont you think it should matter ... because an older customer is being treated poorly in comparison to a new (newer) customer then the system is wrong or would be seen as wrong by most other customers especially when VM said they valued existing customers and would treat them right

and im not saying this on my own behalf as i've lost interest in tivo but as a person who can see that it would simply be wrong IF ( a big if ) the story proves true

allegedly.

[Big-Ted]

Originally Posted by Firmsky

Gotta admit if that is true bit of a kick in the ole B**** for the rest of us, VIP 50 customer and still no call, been working from home all week so not missed any calls

What about those with young B****


Don't you care about them


Its ageist I tell you ageist

[BenJSmyth]

Originally Posted by Stephen

Not in my opinion. In that case it should be the highest paying customers and not the amount of time a customer has been with VM.

I guess that is why VM are going for VIP50 customers first

Do we know roughly how many VIP50 customers there are?

[whizzard]

Originally Posted by Big-Ted

I noticed, I would pop an email off to the TiVo team though just to check the story or you will be getting loads of posts later about it and it would be nice to be able to say its rubbished by them as not true.


Its what I would do if only to check and warn them about some maybe poping emails off to Neil B etc and questions coming from above.

I feel sorry for those in the office of the CEO really. Far too many people will contact them without adhering to any kind of process (for example I've seen many forum posts both here on DS where people have contacted them about a "fault" without even reporting it to DTV or Tech Support in the first instance). As I would imagine them to not be a massive department, I think they do a sterling job with what resources they have available to them, particularly when some people will simply persist until they get their own way.

[Cozzy]

Originally Posted by Stephen

Not in my opinion. In that case it should be the highest paying customers and not the amount of time a customer has been with VM.

I guess that is why VM are going for VIP50 customers first

from the postings so far ... thats not even the case ... XL customers are being contacted ahead of VIP50 and VIP20

this isnt having a go at you personally ... but the fact we have no concrete information as to who is being contacted and why that group then and why a different group later is leading to allsorts of rumour , biterness and general "happy i got one" or " peeved i aint had one" posts on here

[Big-Ted]

Originally Posted by whizzard

I feel sorry for those in the office of the CEO really. Far too many people will contact them without adhering to any kind of process (for example I've seen many forum posts both here on DS where people have contacted them about a "fault" without even reporting it to DTV or Tech Support in the first instance). As I would imagine them to not be a massive department, I think they do a sterling job with what resources they have available to them, particularly when some people will simply persist until they get their own way.

Agree,

I have contacted them on 3 occations, most recently to ask about the TiVo rollout, only asking mind you to try to gain information, no demands or anything.

The 2 previous times were once to ask about plans for a larger hard drive in the V+HD and the other in praise of service I recieved, I had cut a bit out of my cable digging a hole in the garden and lost phone service, reported Sunday morning, repaired first thing Monday on a Bank Holiday.......

Thats the sort of thing more should email them about so the staff get to hear about it plus good service should be noted.

[Stephen]

Originally Posted by Cozzy

from the postings so far ... thats not even the case ... XL customers are being contacted ahead of VIP50 and VIP20

this isnt having a go at you personally ... but the fact we have no concrete information as to who is being contacted and why that group then and why a different group later is leading to allsorts of rumour , biterness and general "happy i got one" or " peeved i aint had one" posts on here

I imagine VM would be going for the high paying customers first, ie VIP50 and triple XL customers, but I don't know for sure.

[Big-Ted]

Originally Posted by Stephen

I imagine VM would be going for the high paying customers first, ie VIP50 and triple XL customers, but I don't know for sure.

Well they should be going for single male over 50's first




err that would be me

[johndaldry]

Does anyone know, if the TiVo uses the dedicated broadband connection to provide the video on demand via IP? At the moment, my V+ can never view on demand stuff in HD, as I always get the 'too busy' message, but would this be a thing of the past with TiVo, or would I still get the same message?