28-09-2010, 17:49
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#1
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Inactive
Join Date: Mar 2009
Location: Peterborough
Services: Maxit,V6,
BB 100Mb,
Virgin Mobile
Posts: 323
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Lost On Demand
Any one else in PE3 area of Peterborough lost On Demand.
I've been on to CS and all they said was "they would have to monitor it and if it was still not back tomorrow evening I was to ring back"
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28-09-2010, 19:25
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#2
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: Lost On Demand
Quote:
Originally Posted by chrispy2000
Any one else in PE3 area of Peterborough lost On Demand.
I've been on to CS and all they said was "they would have to monitor it and if it was still not back tomorrow evening I was to ring back"
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What error code do you get?
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28-09-2010, 20:04
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#3
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Inactive
Join Date: Mar 2009
Location: Peterborough
Services: Maxit,V6,
BB 100Mb,
Virgin Mobile
Posts: 323
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Re: Lost On Demand
None, there's no error code. If I enter any of the demand numbers all I get is the "Please wait a moment" and that's where it stays. I have to reboot to get out of it.
And nothing happens if I go for option 9.
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28-09-2010, 20:06
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#4
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: Lost On Demand
Quote:
Originally Posted by chrispy2000
None, there's no error code. If I enter any of the demand numbers all I get is the "Please wait a moment" and that's where it stays. I have to reboot to get out of it.
And nothing happens if I go for option 9.
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Do you have a stable "modem" light on the stb? Could be an outage, difficult to say while away from the office.
Anything on the status page when you put your details in?
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28-09-2010, 20:34
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#5
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Inactive
Join Date: Mar 2009
Location: Peterborough
Services: Maxit,V6,
BB 100Mb,
Virgin Mobile
Posts: 323
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Re: Lost On Demand
It's a V+ box where's the modem light?
Which is the Status page?
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28-09-2010, 21:23
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#6
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Permanently Banned
Join Date: Jan 2009
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Posts: 20,915
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Re: Lost On Demand
Quote:
Originally Posted by chrispy2000
It's a V+ box where's the modem light?
Which is the Status page?
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It is in both of our signatures below .
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29-09-2010, 06:11
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#7
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Inactive
Join Date: Mar 2009
Location: Peterborough
Services: Maxit,V6,
BB 100Mb,
Virgin Mobile
Posts: 323
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Re: Lost On Demand
Quote:
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it is in both of our signatures below .
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???
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29-09-2010, 06:48
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#8
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
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30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: Lost On Demand
Quote:
Originally Posted by chrispy2000
???
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Where it says Staus page at the bottom of this post in BLUE
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29-09-2010, 07:33
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#9
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Inactive
Join Date: Mar 2009
Location: Peterborough
Services: Maxit,V6,
BB 100Mb,
Virgin Mobile
Posts: 323
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Re: Lost On Demand
They say there is no problems in my area.
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29-09-2010, 07:34
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#10
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: Lost On Demand
Quote:
Originally Posted by chrispy2000
They say there is no problems in my area.
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Ring back later as advised.
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29-09-2010, 10:49
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#11
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Inactive
Join Date: Aug 2008
Location: Liverpool
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Posts: 8,384
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Re: Lost On Demand
We have now raised this as a regional outage on ref 1386775
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29-09-2010, 16:50
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#12
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Inactive
Join Date: Mar 2009
Location: Peterborough
Services: Maxit,V6,
BB 100Mb,
Virgin Mobile
Posts: 323
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Re: Lost On Demand
All working now
Thanks for your help
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29-09-2010, 16:51
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#13
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: Lost On Demand
Quote:
Originally Posted by chrispy2000
All working now
Thanks for your help
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Thanks for updating 
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