Cable Forum - Lost On Demand

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chrispy2000

28-09-2010 17:49

Lost On Demand

Any one else in PE3 area of Peterborough lost On Demand.

I've been on to CS and all they said was "they would have to monitor it and if it was still not back tomorrow evening I was to ring back"

Digital Fanatic

28-09-2010 19:25

Re: Lost On Demand

Quote:

Originally Posted by chrispy2000 (Post 35099794)

Any one else in PE3 area of Peterborough lost On Demand.

I've been on to CS and all they said was "they would have to monitor it and if it was still not back tomorrow evening I was to ring back"

What error code do you get?

chrispy2000

28-09-2010 20:04

Re: Lost On Demand

None, there's no error code. If I enter any of the demand numbers all I get is the "Please wait a moment" and that's where it stays. I have to reboot to get out of it.
And nothing happens if I go for option 9.

Digital Fanatic

28-09-2010 20:06

Re: Lost On Demand

Quote:

Originally Posted by chrispy2000 (Post 35099921)

Do you have a stable "modem" light on the stb? Could be an outage, difficult to say while away from the office.

Anything on the status page when you put your details in?

chrispy2000

28-09-2010 20:34

Re: Lost On Demand

It's a V+ box where's the modem light?
Which is the Status page?

Peter_

28-09-2010 21:23

Re: Lost On Demand

Quote:

Originally Posted by chrispy2000 (Post 35099948)

It's a V+ box where's the modem light?
Which is the Status page?

It is in both of our signatures below .

chrispy2000

29-09-2010 06:11

Re: Lost On Demand

Quote:

it is in both of our signatures below .

???

Peter_

29-09-2010 06:48

Re: Lost On Demand

Quote:

Originally Posted by chrispy2000 (Post 35100085)

???

Where it says Staus page at the bottom of this post in BLUE

chrispy2000

29-09-2010 07:33

Re: Lost On Demand

They say there is no problems in my area.

Peter_

29-09-2010 07:34

Re: Lost On Demand

Quote:

Originally Posted by chrispy2000 (Post 35100106)

They say there is no problems in my area.

Ring back later as advised.

Digital Fanatic

29-09-2010 10:49

Re: Lost On Demand

We have now raised this as a regional outage on ref 1386775

chrispy2000

29-09-2010 16:50

Re: Lost On Demand

All working now
Thanks for your help

Digital Fanatic

29-09-2010 16:51

Re: Lost On Demand

Quote:

Originally Posted by chrispy2000 (Post 35100380)

All working now
Thanks for your help

Thanks for updating :tu:

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