Can I get a new Box? - Page 3

dcclanuk · 23-09-2010, 20:12

Quote:

Originally Posted by jb66

123 yes 45 you only get hd activation free if you buy a v+ box

Thanks, but for 3. which one is it? Do we pay an EXTRA Â£10 for the channels or not?

P.S. one more question

A. Is there an installation charge for the ADDITIONAL box?
(I have broadband upstairs, so its a case of putting in a splitter, and taking a wire to my parents room.)

and a somewhat silly question (which my mum is forcing me to ask

)
B. If I activate the HD on the current box tomorrow, and not get the additional box yet, I still get the price of Â£5.50 for the additional box right (whenever we get it)?

I know it quite clearly says this on the website, but my mum thinks that if you Activate HD, and seperately get the additional box later on, they will charge you Â£10, not Â£5.50! (I know that doesn't make sense, but whatever makes her happy

)

Ben B · 23-09-2010, 20:43

You don't pay an extra Â£10 because it just mirrors the subscription on the other box. So you will pay Â£5.50 a month extra for multiroom and that is it. And yes you will still only pay Â£5.50 instead of Â£10 if you get the HD activated before you get multiroom

jb66 · 23-09-2010, 20:44

You will still pay the 5.50 if you activate it now or later, and you will get the Asian pack upstairs for the 5.50 only. You also will be charged a Â£40 installation fee for the new box

dcclanuk · 23-09-2010, 20:55

Quote:

Originally Posted by Ben B

You don't pay an extra Â£10 because it just mirrors the subscription on the other box. So you will pay Â£5.50 a month extra for multiroom and that is it. And yes you will still only pay Â£5.50 instead of Â£10 if you get the HD activated before you get multiroom

Quote:

Originally Posted by jb66

You will still pay the 5.50 if you activate it now or later, and you will get the Asian pack upstairs for the 5.50 only. You also will be charged a Â£40 installation fee for the new box

Thanks... But Â£40!!! Wow, is there no budging on that? Could I not ask nicely for it to be waived?

There is no way to do self install on this right? My dad could do the wiring, but I guess VM would have problems with the signal level

jb66 · 23-09-2010, 21:09

You could ask for a new box with hd and keep your old one sd, dunno if they would do a deal there, if I was the fault engineer I'd have Upsold you to save the installation fee

dcclanuk · 23-09-2010, 21:28

Quote:

Originally Posted by jb66

You could ask for a new box with hd and keep your old one sd, dunno if they would do a deal there, if I was the fault engineer I'd have Upsold you to save the installation fee

The engineer I had, whilst very nice, he was not even sure himself what channels I was meant to get.

First he said I will already have the HD Channels, and then when I didnt have any, he said "Oh, you must have to pay extra for them then" lol.

I will call tomorrow and ask verrrry nicely

. Let's hope for the best

dcclanuk · 24-09-2010, 10:27

Quote:

Originally Posted by jb66

You could ask for a new box with hd and keep your old one sd, dunno if they would do a deal there, if I was the fault engineer I'd have Upsold you to save the installation fee

OK, the Â£40 charge applies and they won't budge on that

I mentioned about this "Upsell", and the lady goes I was misinformed as the FAULT Tech cannot upsell, and even if he did, they would charge Â£40 for the additional box. Only if it is an INSTALL tech, could they add on another service...

Now will have to see whether the Â£40 charge stops us or not. But in any circumstances I can't order it they said as mum is the account holder, and as HD is a new 12 month contract, she has to order it!

jb66 · 24-09-2010, 10:36

It doesnt matter as the service tech isnt there anymore so he cant upsell you, but I done exactly this last week and as I was doing it there and then the install fee was waived.

dcclanuk · 24-09-2010, 11:07

Quote:

Originally Posted by jb66

It doesnt matter as the service tech isnt there anymore so he cant upsell you, but I done exactly this last week and as I was doing it there and then the install fee was waived.

To be honest, CF is always correct (over the call centre), but I can't tell the lady "No you are wrong" lol...

Either way, I (mum) must pay the Â£40 if we want it

dcclanuk · 24-09-2010, 18:47

Called up again now, and it went to India. The guy did NOT speak to my mum OR mention a 12 month contract

Anyway, Â£49 for the HD paid - Got the channels... used the HD feature on my tv for the FIRST time, and VERY HAPPY

Engineer coming on Tuesday to install the additional box. (Â£40 charge

)

All in all, apart from the guy who took the order telling me that the technician installing the additional Box will activate the HD on the current box it was all good.

(I was passed onto Tech Support to get the HD activated who said it was already activated, so I guess that guy didn't know what was happening

)

24-09-2010, 19:03

Quote:

Originally Posted by dcclanuk

Called up again now, and it went to India. The guy did NOT speak to my mum OR mention a 12 month contract

Anyway, Â£49 for the HD paid - Got the channels... used the HD feature on my tv for the FIRST time, and VERY HAPPY

Engineer coming on Tuesday to install the additional box. (Â£40 charge

)

All in all, apart from the guy who took the order telling me that the technician installing the additional Box will activate the HD on the current box it was all good.

(I was passed onto Tech Support to get the HD activated who said it was already activated, so I guess that guy didn't know what was happening

)

Great you will be a HD snub like the rest of us, what was the first HD programme you watched, in my case it was the new doctor series earlier this year

dcclanuk · 24-09-2010, 19:11

Quote:

Originally Posted by mlayzell

Great you will be a HD snub like the rest of us, what was the first HD programme you watched, in my case it was the new doctor series earlier this year

I have no idea.... what was coming on BBC HD around 7.30-8pm? My mum took over the tv really quickly back to the Asian channels lol... Can't wait to see some Live Sport on BBC HD/ITV HD ... I have 5 HD channels in total lol

24-09-2010, 19:17

Quote:

Originally Posted by dcclanuk

I have no idea.... what was coming on BBC HD around 7.30-8pm? My mum took over the tv really quickly back to the Asian channels lol... Can't wait to see some Live Sport on BBC HD/ITV HD ... I have 5 HD channels in total lol

You will have to rest the tv control from your mum when Man Utd is on ITVHD in the champions league

dcclanuk · 24-09-2010, 19:42

Quote:

Originally Posted by mlayzell

You will have to rest the tv control from your mum when Man Utd is on ITVHD in the champions league

Haha yep! But the additional box will be with us by then (Tuesday), so it is allll good

But for the month of October my company has put me in Ipswich (for an Audit), so I will not be home during the week. So will miss those matches

Digital Fanatic · 25-09-2010, 10:33

Quote:

Originally Posted by dcclanuk

Haha yep! But the additional box will be with us by then (Tuesday), so it is allll good

But for the month of October my company has put me in Ipswich (for an Audit), so I will not be home during the week. So will miss those matches

don't forget this Sunday is FREE Sky sports day, including HD