Can I get a new Box?
 

So I have had the tv service from VM for quite a while now, and the box I have is an old PACE "ntl:" branded box. Probably about 5+ years old.

There are 2 main problems:

1) The sound keeps going intermittently. So it is not a smooth viewing experience. This happens on more than one channel so I am not sure if this is a box problem or the feed from VM.

2) Channels take about 4 seconds to change. There is the delay in changing channel aswell as the new channel to show picture once the channel has been changed [so in total taking about 4 seconds].


Both of these things have been going on for some time, but I haven't bothered to call into VM yet as I hardly watch the tv, and since I was home this week I noticed it and it is quite annoying :erm::)

Do you think a new box would fix problem 1)? I am pretty sure it will fix problem 2). I am in the HA0 area if that helps with regards to a technical issue for Problem 1).

Thanks

Re: Can I get a new Box?
 

Hi,

Just call Support on 151 and they will send a tech out to swap the box if needed. What PACE model is it?

Re: Can I get a new Box?
 

I don't know the model number. Is there a page with pictures of the boxes? I can tell you which one from that :D

Edit: I think it is a Pace 4000 series (users in original NTL areas)

Re: Can I get a new Box?
 

If it's a PACE 4000 then it would have to have a fault, so make sure you tell Support all the issues you've had and you'll get a tech visit to replace. From what you are saying, it's not normal service and does require swapping out.

:Sun:

Re: Can I get a new Box?
 

I finally called today, and said the channels take too long to change and sound is cutting now and then.

I called about 5pm or so, and he goes to me the earliest I can get a tech out is.................. TOMORROW between 8am-Midday :shocked:

Quick! I just hope the tech turns up, coz he said I would be charged £10 if i was not at home..... do i get to charge £10 if he doesnt turn up? LOL let's hope it all goes smoothly ;)

Re: Can I get a new Box?
 

The tech will be there by 1230 at the latest and it is likely that he will swap the box out so keep us posted.

Re: Can I get a new Box?
 

Just out of curiosity replacement boxes are all now VHD boxes?

Re: Can I get a new Box?
 

If your box is replaced you will get whatever the tech has on the van, but if you receive a Cisco box it will only be able to be used as a SD box unless you pay for it to be upgraded to a HD box and have the relevant package to go with it.

Re: Can I get a new Box?
 

1255 latest

---------- Post added at 20:54 ---------- Previous post was at 20:53 ----------

You'll get a samsung 2110 unless the engineer has none then you would get a VHD with the HD not activated, but if your on xl tv you could ask the engineer to upgrade you to a v+ for £49 with no installation fee

Re: Can I get a new Box?
 

We are told up to 30 minutes after the slot time.:)

I knew you would come up with the right offer.:)

Re: Can I get a new Box?
 

Hi Masque

I know about the HD activation charge, I just got the impression from this forum all replacement non PVR boxes were Cisco ones:confused:

Re: Can I get a new Box?
 

Sorry I was thinking of the install time slot, 1230 it is

Re: Can I get a new Box?
 

As I expect jb66 will confirm if they have a Samsung box then you may get that instead, but that V+ offer is a good one for £49 and I would go for that to be honest.

Re: Can I get a new Box?
 

Yes I am happy with my V+ box, I suppose these standard Samsung boxes are non HD compatible? I just the impression from a previous thread that Cisco was become the standard install box, it would make commercial sense to have boxes allowing for HDMI and possible HD activation

Re: Can I get a new Box?
 

It's cheap to refurbish samsungs