Intermittent Picture loss V+ Service

michael777 · 19-09-2010, 16:25

Hi wonder if anyone can help or has a similar problem i have been getting intermittent picture loss random intervals while watching channels or from V+ recordings i have the older SA box i have swapped HD leads and it still does it i think i have read in other threads there could be a problem with the HDMI socket on the box could this cause the problem contacted Virgin Media who sent signals to the box which should have sorted it but hasnt waiting now for a Tech visit.

Digital Fanatic · 19-09-2010, 18:04

Quote:

Originally Posted by michael777

Hi wonder if anyone can help or has a similar problem i have been getting intermittent picture loss random intervals while watching channels or from V+ recordings i have the older SA box i have swapped HD leads and it still does it i think i have read in other threads there could be a problem with the HDMI socket on the box could this cause the problem contacted Virgin Media who sent signals to the box which should have sorted it but hasnt waiting now for a Tech visit.

Sounds like a faulty HDMI port, yeah. A tech visit is the only option.

michael777 · 19-09-2010, 21:36

Hi many thanks for that it confirmed my suspicions

michael777 · 21-09-2010, 14:34

Hi all i was right the tech swapped the box and hey presto no picture loss.

Digital Fanatic · 21-09-2010, 17:12

Quote:

Originally Posted by michael777

Hi all i was right the tech swapped the box and hey presto no picture loss.

thanks for the update

Glad it's sorted.

daniel36 · 29-09-2010, 20:30

im having the same issues. picture and random sound loss plus a snowy screen as well. its driving me mad! got the new samsung v+ box and have had 2 tech visits but no joy. first visit-change of box. second visit- new hdmi cable and still nothing works. any ideas.... please!!!!

jb66 · 29-09-2010, 20:40

Quote:

Originally Posted by daniel36

im having the same issues. picture and random sound loss plus a snowy screen as well. its driving me mad! got the new samsung v+ box and have had 2 tech visits but no joy. first visit-change of box. second visit- new hdmi cable and still nothing works. any ideas.... please!!!!

Your tv

daniel36 · 29-09-2010, 20:45

i thought that but it works when im on my ps3 and when watching dvds.

29-09-2010, 21:04

Quote:

Originally Posted by daniel36

i thought that but it works when im on my ps3 and when watching dvds.

Sorry did you test the V+ box on the same HDMI socket as the PS3?

jb66 · 29-09-2010, 21:04

Quote:

Originally Posted by daniel36

i thought that but it works when im on my ps3 and when watching dvds.

DVD I'm assuming will be through the scart, so you can rule that out. It's the link between the tv and box via hdmi, the chances of two boxes having the same fault is too high. You can use scart or change the hdmi socket and see if it works. What tv do you have, sharp aquos for example are really poor for example

Topov81 · 24-11-2010, 19:06

I'm now getting exactly the same problem on my V+ HD box. Switched HDMI cables with my PS3 and same problem (going to a different HDMI port on the TV) so definitely the V+ box.

Presumably I'll need an engineer, but I have quite a few recorded programmes to watch first. Can they swap the HDD into the replacement box so I don't lose them ?

jb66 · 25-11-2010, 06:28

No they will take the hdd with them I'm afraid

shugg mcglummfer · 08-12-2010, 19:15

I've been having the same problem for months with my SA box which is connected to my tv via SCART. Picture starts breaking up on both live + recordings. Press re-boot and it's fixed, so not the SCARTs fault.

I presume this means the box is faulty, but I can't get it changed as I'll lose all my recordings.

michael777 · 07-01-2011, 19:16

Hi i started this thread in September when i had intermittent picture loss possibly down to faulty HDMI socket anyway i had the box replaced and bingo the problem went away now guess what this box is doing the same so i had to go through the same rubbish with customer service to get a tech back which means he will replace the box and bang go all my recorded programs is anyone else still having this problem could it be the sa boxes are at fault could i ask for a new one i undersatnd they are samsung.

08-01-2011, 08:03

Quote:

Originally Posted by michael777

Hi i started this thread in September when i had intermittent picture loss possibly down to faulty HDMI socket anyway i had the box replaced and bingo the problem went away now guess what this box is doing the same so i had to go through the same rubbish with customer service to get a tech back which means he will replace the box and bang go all my recorded programs is anyone else still having this problem could it be the sa boxes are at fault could i ask for a new one i undersatnd they are samsung.

I'm not sure if this is the same problem I get with my SA V+ but occasionally the HDMI signal will cut out for about a second. It will do this intermittently, say once an hour. The answer is to unplug the box for a few seconds. A reset wont help. It will then be months before the problem returns.