Intermittent Picture loss V+ Service
 

Hi wonder if anyone can help or has a similar problem i have been getting intermittent picture loss random intervals while watching channels or from V+ recordings i have the older SA box i have swapped HD leads and it still does it i think i have read in other threads there could be a problem with the HDMI socket on the box could this cause the problem contacted Virgin Media who sent signals to the box which should have sorted it but hasnt waiting now for a Tech visit.

Re: Intermittent Picture loss V+ Service
 

Sounds like a faulty HDMI port, yeah. A tech visit is the only option.

Re: Intermittent Picture loss V+ Service
 

Hi many thanks for that it confirmed my suspicions

Re: Intermittent Picture loss V+ Service
 

Hi all i was right the tech swapped the box and hey presto no picture loss.

Re: Intermittent Picture loss V+ Service
 

thanks for the update :tu:

Glad it's sorted. :)

Re: Intermittent Picture loss V+ Service
 

im having the same issues. picture and random sound loss plus a snowy screen as well. its driving me mad! got the new samsung v+ box and have had 2 tech visits but no joy. first visit-change of box. second visit- new hdmi cable and still nothing works. any ideas.... please!!!!

Re: Intermittent Picture loss V+ Service
 

Your tv

Re: Intermittent Picture loss V+ Service
 

i thought that but it works when im on my ps3 and when watching dvds.

Re: Intermittent Picture loss V+ Service
 

Sorry did you test the V+ box on the same HDMI socket as the PS3?

Re: Intermittent Picture loss V+ Service
 

DVD I'm assuming will be through the scart, so you can rule that out. It's the link between the tv and box via hdmi, the chances of two boxes having the same fault is too high. You can use scart or change the hdmi socket and see if it works. What tv do you have, sharp aquos for example are really poor for example

Re: Intermittent Picture loss V+ Service
 

I'm now getting exactly the same problem on my V+ HD box. Switched HDMI cables with my PS3 and same problem (going to a different HDMI port on the TV) so definitely the V+ box.

Presumably I'll need an engineer, but I have quite a few recorded programmes to watch first. Can they swap the HDD into the replacement box so I don't lose them ?

Re: Intermittent Picture loss V+ Service
 

No they will take the hdd with them I'm afraid

Re: Intermittent Picture loss V+ Service
 

I've been having the same problem for months with my SA box which is connected to my tv via SCART. Picture starts breaking up on both live + recordings. Press re-boot and it's fixed, so not the SCARTs fault.

I presume this means the box is faulty, but I can't get it changed as I'll lose all my recordings.

Re: Intermittent Picture loss V+ Service
 

Hi i started this thread in September when i had intermittent picture loss possibly down to faulty HDMI socket anyway i had the box replaced and bingo the problem went away now guess what this box is doing the same so i had to go through the same rubbish with customer service to get a tech back which means he will replace the box and bang go all my recorded programs is anyone else still having this problem could it be the sa boxes are at fault could i ask for a new one i undersatnd they are samsung.:mad:

Re: Intermittent Picture loss V+ Service
 

I'm not sure if this is the same problem I get with my SA V+ but occasionally the HDMI signal will cut out for about a second. It will do this intermittently, say once an hour. The answer is to unplug the box for a few seconds. A reset wont help. It will then be months before the problem returns.