4 On Demand...Jumping

VMboy · 05-09-2010, 19:54

Anyone still notice some jumping frames when watching some programmes on the virgin media 4 on demand service?

Peter_ · 05-09-2010, 19:59

Quote:

Originally Posted by VMboy

Anyone still notice some jumping frames when watching some programmes on the virgin media 4 on demand service?

Have you reported the issue, even if you have previously you will need to again or they will assume the fault is fixed.

VMboy · 05-09-2010, 20:05

Quote:

Originally Posted by Masque

Have you reported the issue, even if you have previously you will need to again or they will assume the fault is fixed.

Haven't done so yet, I had reported it the last time and was told to wait, but I am sure the time span has expired now.

It's been reported over on the official VM forum apparently.

Peter_ · 05-09-2010, 20:06

Quote:

Originally Posted by VMboy

Haven't done so yet, I had reported it the last time and was told to wait, but I am sure the time span has expired now.

It's been reported over on the official forum apparently.

It helps though if you ring in as well to report the issue as the more callers we get the quicker they realise that the is an issue.

Digital Fanatic · 05-09-2010, 20:07

Quote:

Originally Posted by VMboy

Haven't done so yet, I had reported it the last time and was told to wait, but I am sure the time span has expired now.

It's been reported over on the official VM forum apparently.

I think there is an ongoing issue with some 4OD content... I'll check tomorrow night when i'm in the office.

jb66 · 05-09-2010, 20:09

Does it on mine but not as bad, if your on the Knowsley platform it only affects sa boxes with the 4200 being really bad

Peter_ · 05-09-2010, 20:13

Quote:

Originally Posted by jb66

Does it on mine but not as bad, if your on the Knowsley platform it only affects sa boxes with the 4200 being really bad

VMboy is in Edinburgh if I remember rightly so on the Knowsley platform as well so what box do you have.

jb66 · 05-09-2010, 20:21

There was supposed to be a fix ages ago and was told not to replace boxes, but it's been months now so I swAp them for ciscos or 2110s. The problem is if it's a sa v+ that's all some of us have!

VMboy · 05-09-2010, 20:25

Quote:

Originally Posted by Masque

VMboy is in Edinburgh if I remember rightly so on the Knowsley platform as well so what box do you have.

Samsung VBox

---------- Post added at 21:25 ---------- Previous post was at 21:23 ----------

Quote:

Originally Posted by Digital Fanatic

I think there is an ongoing issue with some 4OD content... I'll check tomorrow night when i'm in the office.

Thanks.

Peter_ · 06-09-2010, 05:24

Quote:

Originally Posted by jb66

There was supposed to be a fix ages ago and was told not to replace boxes, but it's been months now so I swAp them for ciscos or 2110s. The problem is if it's a sa v+ that's all some of us have!

We are told that if the customer has particular models that an automated replacement request is added to any tech visit.

VMboy · 06-09-2010, 07:53

Quote:

Originally Posted by Masque

We are told that if the customer has particular models that an automated replacement request is added to any tech visit.

So what about the model I have reported here, will I be requiring a replacement?

Samsung VBox

Peter_ · 06-09-2010, 08:13

Quote:

Originally Posted by VMboy

So what about the model I have reported here, will I be requiring a replacement?

Samsung VBox

It should be fine.

VMboy · 06-09-2010, 08:14

I think it may just affect certain programmes on the 4 on demand service as I have just checked come dine with me and My funniest year 2000, and they look fine with no jumping.

Digital Fanatic · 06-09-2010, 15:46

Ok, the ticket for 4OD freezing is closed...

The only National ticket we have is for Freezing On Demand programmes is for TV Choice CUTV assets - HD Only.

So shouldn't be affecting 4OD. If it continues, let me know what assets you are having problems with and I'll check in the office. Cheers

VMboy · 06-09-2010, 15:57

Quote:

Originally Posted by Digital Fanatic

Ok, the ticket for 4OD freezing is closed...

The only National ticket we have is for Freezing On Demand programmes is for TV Choice CUTV assets - HD Only.

So shouldn't be affecting 4OD. If it continues, let me know what assets you are having problems with and I'll check in the office. Cheers

Well to be honest I have only noticed the problem with one particular programme, it is called 9/11: 102 Minutes That Changed America.

I see swift little jumps especially when there are slow zooms or a pan when there are movements like people walking, it's not noticeable at the very start, it's more like they begin as from when you see the tower full of smoke, it's the same problem that some people reported some time ago when as you say there was a problem with certain content for 4OD, at that time I noticed it with the come dine with me series, but not so at the moment.

If I find any other I will post back here, but at present it's only the first programme I mention here.