Can't get my laptop onto the internet! - Page 3

vanman · 01-09-2010, 01:25

sorry to butt in again was reading thread on a different forum saw this

Quote:

Success!!! Have restablished internet connection by uninstalling anti virus (Norton)!!

you not got norton have you

Ben B · 01-09-2010, 01:31

In the command prompt try

ipconfig /release

ipconfig /renew

Lord Nikon · 01-09-2010, 01:58

in the same section we were looking at before, set the DNS servers to 4.2.2.1 and 4.2.2.2 - see if that helps

01-09-2010, 07:52

OK - I bet it's this rearing it's ugly head again:

http://support.microsoft.com/kb/928233

Don't use the FixIt - do it manually and make sure you do it for the correct adapter!

Pilot Pete · 01-09-2010, 09:38

Quote:

Originally Posted by Lord Nikon

in the same section we were looking at before, set the DNS servers to 4.2.2.1 and 4.2.2.2 - see if that helps

'fraid not. Sorry, I fell asleep last night whilst you were posting (no offense!)

LSainsbury, I tried that before coming here, used the Fix It to no avail. To do it manually I get stuck when I get to 'Interfaces' as there are two and I don't know how to find out which one it is I need.......

PP

01-09-2010, 10:01

Quote:

Originally Posted by Pilot Pete

LSainsbury, I tried that before coming here, used the Fix It to no avail. To do it manually I get stuck when I get to 'Interfaces' as there are two and I don't know how to find out which one it is I need.......

PP

Are you sure it was that exact article as it's a bit of an obscure fix?

The interface you need to change is the one with the 169 IP address - or just add the Dword to all adapters - it won't hurt to do all of them (wi-fi and wired adapter that is).

Dai · 01-09-2010, 10:10

Working back.

The router is most likely OK, as other devices can connect.

It's highly unlikely that both the wired and wireless adaptors on your pc have gone bad at the same time yet neither will connect.

It's got to be software related. Have you tried disabling the firewall?

Pilot Pete · 01-09-2010, 11:49

Dai

You are a star! I turned off Windows Firewall and nothing happened, still couldn't connect. I then found the McAfee Firewall and turned that off.....and.....BINGO!!!! I quickly turned Windows Firewall back on and I still have internet! So it would appear that the (supplied) McAfee Firewall being on was the issue all along.

I would like to thank everyone for all their help, especially those who ploughed on with reply after reply attempting to help. Thank you all very much.

PP

---------- Post added at 11:49 ---------- Previous post was at 11:43 ----------

So, now that things are working, do I need ONLY Windows Firewall when surfing? Just looking in McAfee at the firewall, it appears that on the slider bar for the Security Level that 'Lockdown' was set (the top level that blocks all in and outbound), which I guess was the problem all along?

Should I run McAfee Firewall alongside Windows Firewall with a lower setting? Will this keep me more secure from attacks....but actually allow me to keep surfing?

Cheers again.

PP

Wayfair · 01-09-2010, 11:58

McAfee firewall is better than the windows one, and you should never run two firewalls, or antivirals at the same time, so yeah enable the McAfee one again, I have mine set to Stealth with no issues.

Dai · 01-09-2010, 12:42

I'll go with Wayfair on this one. Definitely want only one firewall running. I'm glad to hear you got it sorted in the end.

01-09-2010, 12:45

Quote:

Originally Posted by Pilot Pete

...it appears that on the slider bar for the Security Level that 'Lockdown' was set (the top level that blocks all in and outbound), which I guess was the problem all along?

Errr yeah - that would be an issue!