Can't get my laptop onto the internet!

Pilot Pete · 31-08-2010, 19:30

Hi all, first post and pretty limp wristed at most things computer, so be gentle with me!

My Sony Vaio VGN-NR38S (running Vista) will not get Internet Explorer to go on the internet....

The network has been set-up and under Network and Sharing Center it shows the computer connected to the 'Unidentified Network' but has a red cross through the onward connection to the internet.

I am not sure what to do to rectify this. Anyone offer any advice please?

Many thanks

PP

ps. My company laptop and mobile phone connect fine through the wireless router.....

Dai · 31-08-2010, 19:52

It may be worth reading this page:

http://support.microsoft.com/kb/928233/en-gb

I think you could safely download and run the fixit tool without any adverse effects. Of course you'll have to download the tool on a different machine and transfer it across. The alternative is manually entering the registry changes if you feel comfortable with this.

It just changes a 'flag' in the network settings so it's unlikely to do any harm.

Oh yes, welcome to Cable Forum.

Pilot Pete · 31-08-2010, 20:11

Thanks David

Did as you suggested, but nothing seems to have changed.........still can't get onto t'internet. Any other ideas?

Cheers again

PP

Ben B · 31-08-2010, 20:13

Have you tried rebooting the modem and/or wireless router?

Pilot Pete · 31-08-2010, 20:16

Yep.

PP

Ben B · 31-08-2010, 20:20

In Network and Sharing Center, click change adaptor settings on the left, right click the wireless connection and choose disable, then right click it again and choose enable to see if there is any change

Pilot Pete · 31-08-2010, 20:29

Sorry, lost me there.... I don't have a 'change adaptor settings' on the left, only Tasks
View Computers and devices
Connect to a network
Manage wireless networks
Set up a connection or network
Manage network connections
Diagnose and repair

Manage wireless networks has an 'Adapter properties' tab though...

PP

Ben B · 31-08-2010, 20:36

Sorry it's me using Windows 7, I think it's that one you posted above, Manage network connections in Vista

Peter_ · 31-08-2010, 20:41

No one has asked the obvious yet I see.

Who do you get your broadband from.?

What make is the modem and router.?

Are you trying to connect via an ethernet cable or wirelessly.?

Pilot Pete · 31-08-2010, 20:49

Ok, Manage Wireless Networks, Adapter Properties tab, just opens up a window with Networking and Sharing tabs, the Networking tab has a 'Connect using:' with the wireless wifi link and a configure button below, then a list of items that the connection uses;

Client for Microsoft Networks
QoS Packet Scheduler
File and Printer Sharing for Microsoft Networks
Internet Protocol Version 6 (TCP/IPv6)
Internet Protocol Version 4 (TCP/IPv4)
Link-Layer Topology Discovery Mapper I/O Driver
Link-Layer Topology Discovery Responder

with Install, Uninstall and Properties buttons below.

No Change Adaptor Settings option....

PP

p.s. incidentaly, when I click on the configure botton for the wireless connection it says under 'General' tab that the device is working properly......

---------- Post added at 19:49 ---------- Previous post was at 19:44 ----------

Masque

Sky broadband. This computer, my work laptop and phone are all working just fine, this on through the cable, the others wirelessly. It is a Sky supplied router, which I think is Netgear? I am trying to get the laptop to connect wirelessly.

It used to work fine, then it went back for a new hard drive under warranty, so they reloaded the OS etc and I have had to do the rest....this is where I am now.

Cheers for all the help so far.

PP