XL Broadband without asking?
14-08-2010, 13:34
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#1
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Inactive
Join Date: Feb 2007
Location: Hounslow
Age: 80
Services: Virgin Media 200mb Superhub 2, Two Tivo V6 1tb, one "Old" Tivo 1tb, home phone, Humax Freesat PVR.
Posts: 625
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XL Broadband without asking?
I have the full range of Virgin Media services.
I just checked my bill and I have been upgraded from 10MB broadband to 20MB without asking and I am being charged £37 just for the broadband less £7 discount for 6 months. I did a speed test and I am indeed on the faster service.
I have never requested this upgrade and why is it so expensive when on the Virgin website it states £20 per month for XL broadband. I intend to call customer service but I thought I would seek advice here first in case I am missing something. 
After all I'm in my late sixties and the old grey matter 'aint what it once was. 
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14-08-2010, 14:16
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#2
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cf.mega poster
Join Date: Nov 2008
Location: At My Desk
Services: Virgin Media V6 XL TV - 1Gb Broadband
Posts: 3,009
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Re: XL Broadband without asking?
£37 is the price before any discounts are given, are you sure no one else in your house hold have requested the upgrade, call them and see whats happened, there should be notes on your account regarding the upgrade.
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14-08-2010, 14:36
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#3
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Inactive
Join Date: Feb 2007
Location: Hounslow
Age: 80
Services: Virgin Media 200mb Superhub 2, Two Tivo V6 1tb, one "Old" Tivo 1tb, home phone, Humax Freesat PVR.
Posts: 625
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Re: XL Broadband without asking?
Quote:
Originally Posted by broadbandking
£37 is the price before any discounts are given, are you sure no one else in your house hold have requested the upgrade, call them and see whats happened, there should be notes on your account regarding the upgrade.
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There is just me and the Commanding Officer and she would not know how to go about upgrading. 
I checked my bill and I have a discount "XL Triple saving" of £23.44.
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14-08-2010, 14:57
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#4
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Inactive
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: XL Broadband without asking?
So that reduces the TV, Phone and Broadband to less that the individual prices
Virgin will be able to tell you when the upgrade was done and what notes have been left the agent that did it.
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15-08-2010, 07:56
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#5
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cf.mega poster
Join Date: Nov 2008
Location: Lincoln
Services: phone + 1gbit BB + SkyQ
Posts: 11,021
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Re: XL Broadband without asking?
tbh dude if you are paying less net than what you were before I would leave it. 20mbit is a very comfortable tier to be sitting on.
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15-08-2010, 08:07
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#6
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cf.mega poster
Join Date: Nov 2008
Location: At My Desk
Services: Virgin Media V6 XL TV - 1Gb Broadband
Posts: 3,009
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Re: XL Broadband without asking?
Quote:
Originally Posted by fixerman
There is just me and the Commanding Officer and she would not know how to go about upgrading.
I checked my bill and I have a discount "XL Triple saving" of £23.44. |
Check previous bills too see when you was last on 10Mb.
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17-08-2010, 08:46
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#7
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Inactive
Join Date: Apr 2010
Services: XL tv Tivo, V+HD, Phone E & WK & 60meg BB.
Posts: 43
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Re: XL Broadband without asking?
The online prices which do frustrate when you look at your own bill are individual service prices. Once you get into bundles, it goes crazy with overpricing and then discounts.
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17-08-2010, 16:16
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#8
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cf.mega poster
Join Date: Nov 2008
Location: Lincoln
Services: phone + 1gbit BB + SkyQ
Posts: 11,021
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Re: XL Broadband without asking?
XXL Broadband - £1 million
TV - £1 million
Phone - £1 million
VIP discount - £2,999,950
Total you pay as an extra special VM Customer - £50
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