Samsung V+ box remote

[backstreetgirl]

The engineer has just come out and replaced my faulty SA V+ HD box for a Samsung box.

Looking at a previous post and following the user's link to a You Tube link, he had a slimmer - and apparently better - remote. Shouldn't I have had one too? This current remote is bulky and I would prefer a slimmer one if possible.

Many thanks in advance,

Carrie

[Ben B]

Unless the remote is faulty they won't replace the remote, and even then you might not get the brand new one as I didn't when I got my faulty one replaced I got a different remote completely. Though if you really want one you can buy them on ebay for around £6 or something

Ben

[backstreetgirl]

Thankyou for the welcome, although I was here before, forgot my password, and it wouldn't recognise the strings of words I entered when I requested a password reminder, so I had to re-register!

Ah I see, ah well, never mind, thankyou for your reply.

[Peter_]

The remote you have is fine and in my eyes easier to use as I dislike the layout of the new one.

If your remote was faulty you have an equal chance at the moment of receiving the same one that you already have until all stock of that version run out.

[mr tumble]

hi its funny that virgin want u to pay but they still want to own said property look up rental guid lines if equipmentis faulty due to ware and tare it should be replaced ..........

[Peter_]

Originally Posted by mr tumble

hi its funny that virgin want u to pay but they still want to own said property look up rental guid lines if equipmentis faulty due to ware and tare it should be replaced ..........

But if it is not worn and you want it replaced just because you like the look of the new one it is not going to happen.

[backstreetgirl]

Originally Posted by Masque

The remote you have is fine and in my eyes easier to use as I dislike the layout of the new one.

If your remote was faulty you have an equal chance at the moment of receiving the same one that you already have until all stock of that version run out.

Ah right, thankyou Masque.

[jodash]

MIL also had the small Samsung box installed today,engineer left her old silver remote and also gave a new black remote said either would work

[v0id]

My mate had the new Sammy V+ a couple of weeks ago on a self install and the new slim remote was right there in the sealed box.

So it seems those getting the old style remotes with an engineer visit might be getting reconditioned units perhaps (or dodgy engineers who are selling the new style remotes on ebay)?

[Ben B]

Mine was sent via a replacement in the post when I rang up due to mine being faulty. I got this one: unlike the picture says it is not the latest one

[Peter_]

Originally Posted by v0id

My mate had the new Sammy V+ a couple of weeks ago on a self install and the new slim remote was right there in the sealed box.

So it seems those getting the old style remotes with an engineer visit might be getting reconditioned units perhaps (or dodgy engineers who are selling the new style remotes on ebay)?

You get the remotes that are in stock and until all the old ones run out you get the first one off the shelf.