Why I regret joining virgin media - Page 13

Peter_ · 01-06-2010, 18:19

I presume you have a contact in the CEO's Office, if so send them an email with the gist of this post in and wait for the reply.

speedfreak · 01-06-2010, 18:26

Quote:

Originally Posted by Masque

I presume you have a contact in the CEO's Office, if so send them an email with the gist of this post in and wait for the reply.

I do mate but he's off sick. Nothing wrong with that btw we all get ill and he was ill the last time we spoke, he did sound rough lol. Thats by the by anyway, theres nothing more he can do for now, hes passed it to the local manager and the techs over a week ago, all he can do is chase for updates of which there have been none. I just had to post an update as waiting over a week just for a phone call is extremely frustrating.

Believe it or not I dont post with all the negative updates etc theres more important things in life. I try to see how things are going but this week has got me really cheesed off. Whats made it worse is the senior tech guy came round and took the mac address off my CM and said he'd keep an eye on my line and be right back in touch to sort something out. Theres nothing worse than a broken promise (for the second time) when you've been waiting months.

speedfreak · 03-06-2010, 17:01

An update after my earlier drink fuelled rant

They have been out and found that the errors appear further up my line than the cab so its being passed onwards and upwards again, possibly to headend. At least they have found something that isnt right, now its just pinpointing it

Sephiroth · 03-06-2010, 18:47

Quote:

Originally Posted by speedfreak

An update after my earlier drink fuelled rant

They have been out and found that the errors appear further up my line than the cab so its being passed onwards and upwards again, possibly to headend. At least they have found something that isnt right, now its just pinpointing it

LOL treble LOL.

Didn't we get that covered in posts 130 - 132?

speedfreak · 03-06-2010, 18:58

Quote:

Originally Posted by Sephiroth

LOL treble LOL.

Didn't we get that covered in posts 130 - 132?

glad you find it so amusing!

yep we did, the odd thing is if they can see that now why not do that before the effort of the not quite full repull? Since the part repull my snr has gone from 37 to 35 but the tech said 35 is an excellent snr, I cant remember whats good and whats not so I dont know.

To be honest it was a lot earlier than posts 130-132 that it looked like a network issue, you suggested it early on but they wanted to eliminate everything local to me first. I asked for a timescale but they have none, he said could be days/weeks/months. Im just glad they have admitted its not right.

Did you ever sort that router out?!

Sephiroth · 03-06-2010, 19:07

If you're 256QAM, 35 dB is only OK-ish especially if you were on 37 before. So they screwed up the repull at a connexion somewhere!

By way of explanation, the lower threshold for 256QAM is 30 dB; then minimum headroom needed for all circumstances is +3dB; then network pros like to see another 3 dB for thermal variations and so on. So I always say above 35 dB is best. Others, I'm sure, will disagree with my caution.

I'll try the router again this weekend - the boy's away and he doesn't need the O2 line!

speedfreak · 03-06-2010, 19:13

Quote:

Originally Posted by Sephiroth

If you're 256QAM, 35 dB is only OK-ish especially if you were on 37 before. So they screwed up the repull at a connexion somewhere!
I'll try the router again this weekend - the boy's away and he doesn't need the O2 line!

Thanks again Seph, tried a search of snr for 50Mb but couldnt find anything. Yep they have, probably where they have joined my old cable with the new with a connector block so the repull probably did more harm than good but if 35 is ok then Im happy. My uncorrected have started to creep up though

Correctable
Codewords 111219736 1527551689 1494516400 2467454471
Uncorrectable
Codewords 371 1100 359 354

jeez cant believe you still havent sorted the router, I had you down as a can do will do action man who will get stuck in with that sort of thing

pip08456 · 03-06-2010, 19:23

Quote:

Originally Posted by speedfreak

Thanks again Seph, tried a search of snr for 50Mb but couldnt find anything. Yep they have, probably where they have joined my old cable with the new with a connector block so the repull probably did more harm than good but if 35 is ok then Im happy. My uncorrected have started to creep up though

Correctable
Codewords 111219736 1527551689 1494516400 2467454471
Uncorrectable
Codewords 371 1100 359 354

jeez cant believe you still havent sorted the router, I had you down as a can do will do action man who will get stuck in with that sort of thing

Those codeword errors are extreme!

Sephiroth · 03-06-2010, 19:39

Quote:

Originally Posted by speedfreak

Thanks again Seph, tried a search of snr for 50Mb but couldnt find anything. Yep they have, probably where they have joined my old cable with the new with a connector block so the repull probably did more harm than good but if 35 is ok then Im happy. My uncorrected have started to creep up though

Correctable
Codewords 111219736 1527551689 1494516400 2467454471
Uncorrectable
Codewords 371 1100 359 354

jeez cant believe you still havent sorted the router, I had you down as a can do will do action man who will get stuck in with that sort of thing

Keep an eye on DS2. You're on the edge, IMO, of uncorrectables.

pip08456 · 03-06-2010, 20:14

Quote:

Originally Posted by Sephiroth

Keep an eye on DS2. You're on the edge, IMO, of uncorrectables.

Rather conservative of you Seph, even with the correctalbes he's on the edge!

I would think more so as it shows a definate connection problem surely.

speedfreak · 03-06-2010, 20:23

to be honest pip the correctables constantly climb, hit whatever the limit is and then restart so that isnt as high as they go. Im watching the uncorrectables as sometime in this thread they hit 40000, then they did some work and they stayed steady, then the recent stuff and they have risen. Im going to be hitting the ps3 tonight, fingers crossed its ok. The techs just tend to run a speedtest and say its fine which he did yesterday or if they arent ok they just say 50Mb has problems but I said that isnt the main point, its my line quality and gaming and thats why the ceo guy asked you to investigate the codewords. After that its been referred up and they said they can see the errors up past my cab. The tech that was here was great apart from taking a week and half to get back to me only after I chased the office up for an update, the problem is mine seems to be an unusual fault compared to the norm so I dont really blame him or anyone at VM, I just hope they sort it soon. Oddly it tends to be ds2 that gets to 35snr, the others tend to sit at 36

pip08456 · 03-06-2010, 20:31

Wow! Igni's in a mood tonight!

speedy I've followed your thread from almost the start and would've thought something amiss would've come to light earlier with all the VM tests etc.

I just hope you get a resolution soon.

speedfreak · 03-06-2010, 20:39

They have risen since sync time though the uncorrectables dont seem to be an issue, its the shear amount of correctables. Ig dont get me wrong i appreciate you're input and I've learnt some things from your posts on this thread but to be honest Seph told me months ago it was likely to be a CM issue or a network issue. Whats your actual opinion on whats going on? I appreciate you dont have all the stats but surely you can take a guess. Seph had a point laughing as the earlier posts mentioned them testing before the repull which they didnt do so it was a days labour wasted, Im not up Sephs arse btw lol I just want your honest opinion seeing as you know so much

I hope you take it as meant and its just a direct question not at all a dig, Im not like that, I can see how it reads but bear in mind its a forum and comments can get read wrong!

I dont think hes in a mood pip and thanks, I think its just him but you gotta love the banter even with the sly digs

oh igs post has gone! hes done it again pmsl we should have quoted him

pip08456 · 03-06-2010, 21:58

I knew it was that time of the month!!

speedfreak · 07-06-2010, 21:55

Small update, I was genuinely worried about my contact because people didnt know when he'd be back in the office! I was thinking all sorts could be wrong. Anyway hes alive and kicking

He rang today to say they are going to install a modem at my dp and set up a laptop at headend to keep pinging the modem and checking for errors. Cant remember the exact words but it sounded good lol and that was the gist of it

Anyway, things are moving forward and the right people are now involved