Why I regret joining virgin media

speedfreak · 19-02-2010, 00:39

HI, I keep seeing this at the top of my screen and its bugging me so heres my first post

...

Hello speedfreak and welcome back. Your account is now successfully verified, but our records indicate that you have never posted a message on our site before. Why not make your first post today by saying hello to our community in the New Member Introductions thread? Alternatively, if you have an urgent post to make, then please navigate into the relevant forum and click on the New Thread button.

full thread is here http://community.virginmedia.com/t5/...elp/td-p/23246 and I'd like to say a huge thanks to Seph for all his help and advice over there.

I'll try and keep it short so as not to bore you all

Install in Jan, guys that ran the new cable to the house were excellent,explained everything and did a top job, couldnt be happier, I even tipped them. 50meg installers (2 young lads) however trod mud in and left with me getting 1meg down on my laptop, said their job of connecting me was done and Id have to ring to report a fault. Welcome to Virgin

Fed up of my problems I joined the VM forum which at first I thought would be great till I realised its no good whatsoever for getting help from VM. Thank god Seph was there to help.

Joined the newsgroup, posted my probs. At that time I had..

T3 Timeouts 22 0 0 0
T4 Timeouts 0 0 0 0

Power Level
(dBmV) 2.29 2.17 2.28 2.33
RxMER
(dB) 36.39 36.39 36.39 36.84
Correctable
Codewords 458319742 748513264 752623067 583404626
Uncorrectable
Codewords 275 267 271 252

Found a guy on the VM newsgroup on the same UBR as me and found that withinh a few days we both had 2 t4 timeouts at the same time.
They then said I had a fault relating to errors down to the modem (codewords). Sent a tech and he changed the cat5 cable from my modem to the router

. Still a fault. Another tech was sent, he moved my cable at the cab to give me (dropped the power)
T3 Timeouts 45 0 0 0
T4 Timeouts 0 0 0 0
Power Level
(dBmV) -1.36 -1.54 -1.26 -1.17
RxMER
(dB) 36.17 35.97 35.97 36.39
Correctable
Codewords 1263732466 2029696904 2042127919 1597329470
Uncorrectable
Codewords 295 253 263 255

Was told on the newsgroup they closed my ticket and networks couldnt see a fault. Though they did mention my UBR and a possible motorola issue (well known apparently)

Kept on at them at sephs advice and got this
Hi Speedfreak,

After checking your connection it does appear that we have an issue on the
UBR. This is due to the rising number of uncorrectable FEC errors. I have
raised this to networks and we will get it resolved as soon as possible.

Then they said I didnt have a fault.

Had this...
Power Level
(dBmV) 2.79 2.64 2.92 3.12
RxMER
(dB) 36.39 36.17 36.17 36.84
Correctable
Codewords 3440670308 1290009435 1440908821 289499778
Uncorrectable
Codewords 13511 32366 46496 17679

The tech rang 2nd line whilst at my house with the above stats and they told him I didnt have a fault, credit to the guys on the newsgroup they said they would have a word with the 2nd line guy that had said there wasnt a fault.

Went round in circles, promised a principle tech visit. Didnt get one but got a really helpful tech. He managed to get the fault refered up via networks to "headend". Was promised that they would be in touch and would let me know what was happening. That was monday, still no news.

On top of that, I should have had 2 months all services free, just pay Â£14 line rental. First bill.....Â£120!! Got in touch on 10th Feb and they said a manager would credit my account with Â£99. Today I got disconnected. They hadnt done it. They sorted it out this morning but now my connection seems even worse and my V+ box keeps pausing and stuttering and has rebooted itself 3 times today.

Problems are slow browsing, online gaming can be impossible at times, V+ box now got a mind of its own, no good with the live eastenders special coming up. just who killed archie? I probably wont find out

speeds from 1meg upto 50 intermittently and whats worse is that nobody whatsoever has taken ownership of my problem at VM, nothing at all has gone right, not one thing and Im left in limbo. Rang support tonight and the guy told me Im better dealing with the newsgroup guys. Im at a point Im going to stop being all nice on the phone and demand something be done but I get the feeling nobody would give two hoots.

I wanted to be really positive about virgin as people had warned me away from them, now I look a fool for not listening.

Im not always this miserable, infact I NEVER complain. VM have done this to me. Hi everybody, if you are still reading at this point, thanks

Ive not just posted to moan, it looks like a good forum so I think I'll stick around

oh and this was a brief summary believe it or not lol, for the full story and stats click the link up top if you are interested

Fri, 19 Feb 2010 01:10:32 GMT

Test 1: 2048K took 1864 ms = 1098.7 KB/sec, approx 8790 Kbps, 8.58 Mbps
Test 2: 2048K took 1516 ms = 1350.9 KB/sec, approx 10807 Kbps, 10.55 Mbps
Test 3: 2048K took 1307 ms = 1566.9 KB/sec, approx 12535 Kbps, 12.24 Mbps
Test 4: 4096K took 2637 ms = 1553.3 KB/sec, approx 12426 Kbps, 12.13 Mbps

Overall Average Speed = approx 11140 Kbps, 10.88 Mbps

Im on the preston UBR

Stuart · 19-02-2010, 11:49

Hi. Welcome to the forum. Not sure if they monitor the official forum, but in case thy don't, I can refer your case to our contacts within VM.

If you want me to, just send me your real name, postal address, account number and a contact phone number.

synner · 19-02-2010, 14:05

Hi,

Which Preston UBR are you on?

I have had similar problems on and off, lots of T3 timeouts etc. I'm in the PR2 area of Preston, UBR14

Also, when I reboot the modem it can take upto 24 hours to reconnect, it just cycles over and over incrementing the T4 timeouts..

Bri

speedfreak · 19-02-2010, 14:59

Quote:

Originally Posted by synner

Hi,

Which Preston UBR are you on?

I have had similar problems on and off, lots of T3 timeouts etc. I'm in the PR2 area of Preston, UBR14

Also, when I reboot the modem it can take upto 24 hours to reconnect, it just cycles over and over incrementing the T4 timeouts..

Bri

Hi mate Im on....cpc4-pres14-2-0-custxx.pres.cable.virginmedia.com

so the same as you I think and like I said there was another guy on the same UBR on the newsgroups getting the same T4 drops as me at the same time and we have the same problem with rapidly increasing codeword errors.

Stuart, very nice of you, that would be great I will PM you my details now. It wouldnt have been half as bad if one person from VM stepped up and said i wil deal with your problem and give you feedback, instead Im left in limbo.

2nd line have now said they are sending a tech out, that will be the 4th one but they just say theres nothing they can do

Sorry my first post on here has to be a long moan

speedfreak · 19-02-2010, 20:10

Stuart, you're a legend mate, thanks again. A nice chap from VM rang me this afternoon and promised to take ownership of my issues. Hes going to get back to me on monday.

I cant believe that Ive been posting about my problems for weeks on VM's forum, over 8 pages with no feedback whatsoever from anyone at VM on there, yet I post here and the same day someone high up at VM phones me. Things are looking up, think its time for a beer

Peter_ · 19-02-2010, 20:44

Quote:

Originally Posted by speedfreak

Stuart, you're a legend mate, thanks again. A nice chap from VM rang me this afternoon and promised to take ownership of my issues. Hes going to get back to me on monday.

I cant believe that Ive been posting about my problems for weeks on VM's forum, over 8 pages with no feedback whatsoever from anyone at VM on there, yet I post here and the same day someone high up at VM phones me. Things are looking up, think its time for a beer

I think that says a lot about this forum.

pip08456 · 19-02-2010, 21:27

Quote:

Originally Posted by Moldova

I think that says a lot about this forum.

Also say's a lot about VM's help forum.

Speedfreak I think you owe Stuart a drink as well!

speedfreak · 19-02-2010, 21:53

Quote:

Originally Posted by pip08456

Also say's a lot about VM's help forum.

Thats what I thought

Quote:

Originally Posted by pip08456

Speedfreak I think you owe Stuart a drink as well!

More than one, more like several pints but as Im not some strange internet stalker type I doubt I'll ever meet him to repay the favour!

See VM, my fault isnt even fixed but Im so much happier now that I know someone is willing to come forward from VM and be a point of contact and deal with things.

speedfreak · 23-02-2010, 23:24

Hello again

VM are still looking into this and trying to find the fault, in the meantime can anyone kindly tell me are these pathpings ok or do they indicate anything? Are they anything to worry about? Thanks

C:\Windows\system32>pathping bbc.co.uk

Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:
0 ste-PC [192.168.0.101]
1 cpc4-pres14-2-0-gw.pres.cable.virginmedia.com [62.30.137.1]
2 osr01pres-ge329.network.virginmedia.net [80.0.161.37]
3 pres-core-1a-ge-010-0.network.virginmedia.net [80.0.160.69]
4 leed-bb-1a-xe-603-0.network.virginmedia.net [213.105.175.173]
5 nth-bb-b-as2-0.network.virginmedia.net [62.253.185.101]
6 tele-ic-1-as0-0.network.virginmedia.net [62.253.184.2]
7 pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
8 212.58.238.129
9 virtual-vip.thdo.bbc.co.uk [212.58.224.138]

Computing statistics for 225 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 ste-PC [192.168.0.101]
0/ 100 = 0% |
1 15ms 3/ 100 = 3% 3/ 100 = 3% cpc4-pres14-2-0-gw.pres.cable.virg
inmedia.com [62.30.137.1]
0/ 100 = 0% |
2 22ms 2/ 100 = 2% 2/ 100 = 2% osr01pres-ge329.network.virginmedi
a.net [80.0.161.37]
0/ 100 = 0% |
3 14ms 1/ 100 = 1% 1/ 100 = 1% pres-core-1a-ge-010-0.network.virg
inmedia.net [80.0.160.69]
0/ 100 = 0% |
4 26ms 0/ 100 = 0% 0/ 100 = 0% leed-bb-1a-xe-603-0.network.virgin
media.net [213.105.175.173]
1/ 100 = 1% |
5 25ms 1/ 100 = 1% 0/ 100 = 0% nth-bb-b-as2-0.network.virginmedia
.net [62.253.185.101]
0/ 100 = 0% |
6 24ms 2/ 100 = 2% 1/ 100 = 1% tele-ic-1-as0-0.network.virginmedi
a.net [62.253.184.2]
0/ 100 = 0% |
7 --- 100/ 100 =100% 99/ 100 = 99% pos6-1.rt0.thdo.bbc.co.uk [212.58.
239.237]
0/ 100 = 0% |
8 29ms 1/ 100 = 1% 0/ 100 = 0% 212.58.238.129
0/ 100 = 0% |
9 23ms 1/ 100 = 1% 0/ 100 = 0% virtual-vip.thdo.bbc.co.uk [212.58
.224.138]

Trace complete.

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>pathping bbc.co.uk

Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:
0 ste-PC [192.168.0.101]
1 cpc4-pres14-2-0-gw.pres.cable.virginmedia.com [62.30.137.1]
2 osr01pres-ge329.network.virginmedia.net [80.0.161.37]
3 pres-core-1a-ge-010-0.network.virginmedia.net [80.0.160.69]
4 leed-bb-1a-xe-603-0.network.virginmedia.net [213.105.175.173]
5 nth-bb-b-as2-0.network.virginmedia.net [62.253.185.101]
6 tele-ic-1-as0-0.network.virginmedia.net [62.253.184.2]
7 pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
8 212.58.238.129
9 virtual-vip.thdo.bbc.co.uk [212.58.224.138]

Computing statistics for 225 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 ste-PC [192.168.0.101]
0/ 100 = 0% |
1 18ms 3/ 100 = 3% 3/ 100 = 3% cpc4-pres14-2-0-gw.pres.cable.virg
inmedia.com [62.30.137.1]
0/ 100 = 0% |
2 18ms 3/ 100 = 3% 3/ 100 = 3% osr01pres-ge329.network.virginmedi
a.net [80.0.161.37]
0/ 100 = 0% |
3 17ms 0/ 100 = 0% 0/ 100 = 0% pres-core-1a-ge-010-0.network.virg
inmedia.net [80.0.160.69]
0/ 100 = 0% |
4 23ms 2/ 100 = 2% 2/ 100 = 2% leed-bb-1a-xe-603-0.network.virgin
media.net [213.105.175.173]
0/ 100 = 0% |
5 22ms 3/ 100 = 3% 3/ 100 = 3% nth-bb-b-as2-0.network.virginmedia
.net [62.253.185.101]
0/ 100 = 0% |
6 25ms 2/ 100 = 2% 2/ 100 = 2% tele-ic-1-as0-0.network.virginmedi
a.net [62.253.184.2]
0/ 100 = 0% |
7 --- 100/ 100 =100% 100/ 100 =100% pos6-1.rt0.thdo.bbc.co.uk [212.58.
239.237]
0/ 100 = 0% |
8 31ms 0/ 100 = 0% 0/ 100 = 0% 212.58.238.129
1/ 100 = 1% |
9 28ms 1/ 100 = 1% 0/ 100 = 0% virtual-vip.thdo.bbc.co.uk [212.58
.224.138]

Trace complete.

edit. heres another

C:\Windows\system32>pathping bbc.co.uk

Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:
0 ste-PC [192.168.0.101]
1 cpc4-pres14-2-0-gw.pres.cable.virginmedia.com [62.30.137.1]
2 osr01pres-ge329.network.virginmedia.net [80.0.161.37]
3 pres-core-1a-ge-010-0.network.virginmedia.net [80.0.160.69]
4 leed-bb-1a-xe-603-0.network.virginmedia.net [213.105.175.173]
5 nth-bb-b-as2-0.network.virginmedia.net [62.253.185.101]
6 tele-ic-1-as0-0.network.virginmedia.net [62.253.184.2]
7 pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
8 212.58.238.129
9 virtual-vip.thdo.bbc.co.uk [212.58.224.138]

Computing statistics for 225 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 ste-PC [192.168.0.101]
9/ 100 = 9% |
1 37ms 9/ 100 = 9% 0/ 100 = 0% cpc4-pres14-2-0-gw.pres.cable.virg
inmedia.com [62.30.137.1]
1/ 100 = 1% |
2 32ms 11/ 100 = 11% 1/ 100 = 1% osr01pres-ge329.network.virginmedi
a.net [80.0.161.37]
0/ 100 = 0% |
3 25ms 13/ 100 = 13% 3/ 100 = 3% pres-core-1a-ge-010-0.network.virg
inmedia.net [80.0.160.69]
0/ 100 = 0% |
4 41ms 11/ 100 = 11% 1/ 100 = 1% leed-bb-1a-xe-603-0.network.virgin
media.net [213.105.175.173]
0/ 100 = 0% |
5 27ms 10/ 100 = 10% 0/ 100 = 0% nth-bb-b-as2-0.network.virginmedia
.net [62.253.185.101]
1/ 100 = 1% |
6 37ms 11/ 100 = 11% 0/ 100 = 0% tele-ic-1-as0-0.network.virginmedi
a.net [62.253.184.2]
0/ 100 = 0% |
7 --- 100/ 100 =100% 89/ 100 = 89% pos6-1.rt0.thdo.bbc.co.uk [212.58.
239.237]
0/ 100 = 0% |
8 46ms 11/ 100 = 11% 0/ 100 = 0% 212.58.238.129
0/ 100 = 0% |
9 37ms 11/ 100 = 11% 0/ 100 = 0% virtual-vip.thdo.bbc.co.uk [212.58
.224.138]

Trace complete.

C:\Windows\system32>

speedfreak · 25-02-2010, 13:48

I take it from the silence that they are ok

Just to log whats happening on here so that the contact at VM can see it and incase networks come back and say I dont have a fault. I got up this morning to no internet for the second day in a row, tick light on CM flashing, all other lights were on. I logged into the modem and had this..

Thu Feb 25 08:14:33 2010 Thu Feb 25 08:14:33 2010 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Thu Feb 25 08:14:39 2010 Thu Feb 25 08:14:39 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Thu Feb 25 08:16:49 2010 Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Time Not Established Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Time Not Established Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Time Not Established Thu Feb 25 11:00:40 2010 Critical (3) No Ranging Response received - T3 time-out;;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

I powercycled the CM and still no internet access, had to just leave it to do its thing, now back on. Only had downstream figures on ds1, nothing on 2,3,4. The DHCP is a new fault, dont normally have that issue, whatever it is

Oh and Im still getting random reboots on the V+ box

Sephiroth · 25-02-2010, 23:26

The Pathpings were OK, bar the last. But if the TV is resetting, there's a line problem. Possibly in your house. Have we been down that route?

speedfreak · 25-02-2010, 23:58

Quote:

Originally Posted by Sephiroth

The Pathpings were OK, bar the last. But if the TV is resetting, there's a line problem. Possibly in your house. Have we been down that route?

Thanks for the reply seph, was wondering if everyone had me on "ignore"

When you say "been down that route", the only time we have discussed a potential problem inside was when you told me to move my equipment away from sources of interference, which I did a month ago but still got the problems. The TV isnt really bad, reboots once or twice a day though not every day, but does sometimes pause and cut in and out. Nothing has been changed here by a tech like the splitter or the connector block where the cable comes through to the inside wall, Id be seriously gutted if it was something as simple as that after all this but with 2nd line mentioning some FEC errors on my UBR I dont think its anything like that and Im not knowledgeable enough to know if that would even cause this problem

Theres more to life than broadband so Ive remained calm and polite with VM, no point shouting at them I suppose and Im happier now I have someone at the ceo's office looking into it but I cant stay with VM if this is how it will always be, too much grief off the girlfriend over no internet (rings me at work to moan it isnt working lol) and it ruins my online gaming. Im not a heavy downloader, I just wanted an uncapped stable line with low pings

I mentioned the v+ as I think they are seperate but share some of the same frequencies? also with that cutting off and a BB fault I was wondering if it was a fault with my line from the cab but I dont have a clue, wish I knew as much as you did

Just had a thought though, when the techs come they quickly use a test modem to run a speed test but they dont check the CM stats to see if I still have the codeword problem with a different modem, do you think that would be worth mentioning? As soon as I plug mine in I have over 100000 on each channel and over 200 uncorrectables

Thanks

Sephiroth · 26-02-2010, 00:13

Yes - the codewords, particularly uncorrectable, lie at the core of poor performance where they are growing from one day to the next.

The causes can only usually be found by Network Engineers unless it's a faulty modem.

The TV is in a common path with the broadband but on a different frequency. The V+ box glitching is evidence of something happening on the circuit in the common path. That's the line from your cabinet.

Any joy with someone at VM taking ownership? Real ownership, I mean.

speedfreak · 26-02-2010, 00:36

Quote:

Originally Posted by Sephiroth

Yes - the codewords, particularly uncorrectable, lie at the core of poor performance where they are growing from one day to the next.

The causes can only usually be found by Network Engineers unless it's a faulty modem.

The TV is in a common path with the broadband but on a different frequency. The V+ box glitching is evidence of something happening on the circuit in the common path. That's the line from your cabinet.

Any joy with someone at VM taking ownership? Real ownership, I mean.

Yes mate someone in the ceo's office has been trying to track down some of the names of the guys that have replied to me on the newsgroup, hes getting back to me tomorrow. Just thought I'd post here for advice so Id have some more feedback to give him as Im worried they will come back and say no fault again. 2nd line emailed my local service manager and network manager last friday and were expectig a reply on monday but still no replies back from them, they have sent some chasers but still nothing, maybe they are all on holiday, who knows

I'll mention the modem to him when we next speak, IF it was a fault with my line to the cab or a modem fault would that explain why networks cant find a fault? I doubt its the modem as when they changed it to run a quick speedtest they only got 1meg down, 3meg tops but like i say they didnt check the codewords. To be honest the techs dont seem to know much about codewords, he even said he'd be checking his when he got home as we are on the same UBR

speedfreak · 26-02-2010, 20:49

Well I may aswell forget about potential issues with my equipment, theres a guy on the same UBR as me (in preston, mentioned him earlier) and look at our logs

mine..

Thu Feb 25 08:14:33 2010 Thu Feb 25 08:14:33 2010 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Thu Feb 25 08:14:39 2010 Thu Feb 25 08:14:39 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Thu Feb 25 08:16:49 2010 Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Time Not Established Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Time Not Established Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Time Not Established Thu Feb 25 11:00:40 2010 Critical (3) No Ranging Response received - T3 time-out;;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

and his

Thu Feb 25 08:14:16 2010 Thu Feb 25 08:14:16 2010 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 08:16:29 2010 Thu Feb 25 08:16:29 2010 Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 08:16:34 2010 Thu Feb 25 08:16:34 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 08:18:43 2010 Thu Feb 25 08:29:42 2010 Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 08:29:46 2010 Thu Feb 25 08:29:46 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 08:31:54 2010 Thu Feb 25 08:45:02 2010 Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 08:45:07 2010 Thu Feb 25 08:45:07 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 08:47:14 2010 Thu Feb 25 09:09:05 2010 Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 09:11:14 2010 Thu Feb 25 09:11:14 2010 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 09:11:17 2010 Thu Feb 25 09:11:17 2010 Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 09:11:25 2010 Thu Feb 25 09:14:55 2010 Warning (5) MDD message timeout;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 09:15:08 2010 Thu Feb 25 09:15:08 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 09:17:16 2010 Thu Feb 25 09:19:24 2010 Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

more than coincidence i think. Only thing thats throwing me are the issues i also have with the v+ box