[Merged] Technical Support via newsgroups is withdrawn. - Page 9

BenMcr · 24-02-2010, 01:26

Quote:

Originally Posted by Gary L

And if they don't delete it, then before it was only available to see if you were a Virgin customer. where now it's out in public for all to see.

Again I don't see that being a bad thing.

Gary L · 24-02-2010, 01:38

Quote:

Originally Posted by BenMcr

Again I don't see that being a bad thing.

If as suspected, you do run Virginmedia. you need to see a financial advisor

BexTech · 24-02-2010, 01:54

Problem we could have is now it is easier for non-VM customers to rubbish VM when VM in that instance has not done anything wrong.

VM is like a child, a child will do things you don't like, but you can still love them, however there is a point that even with a child (either young or grown up) you may have to cut ties with them if they do something too terrible.

Digital Fanatic · 24-02-2010, 02:56

Quote:

Originally Posted by Gary L

If as suspected, you do run Virginmedia. you need to see a financial advisor

Gary, I find your digs at Ben rather distasteful... regardless of your views and Bens, it's not very nice making personal digs.

Nothing wrong with disagreeing on anything... afterall thats what forums are for

---------- Post added at 01:56 ---------- Previous post was at 01:53 ----------

Quote:

Originally Posted by BexTech

Problem we could have is now it is easier for non-VM customers to rubbish VM when VM in that instance has not done anything wrong.

VM is like a child, a child will do things you don't like, but you can still love them, however there is a point that even with a child (either young or grown up) you may have to cut ties with them if they do something too terrible.

Theres already Cable Forum and Digital Spy with open forums that anyone can read.

24-02-2010, 09:01

Quote:

Originally Posted by Gary L

I've been reading random posts in the forum, and I'm seeing a lot of negative threads being made. these seem to be made from new members.
probably upset members that are losing the text server to this forum.

I can see this forum thing being a bad thing for Virgin. it's an official Virgin forum that is open to all. whether they be a customer or not.

it's like having the private criticisms and complaints which were hidden on usenet, now being made publicly available for all to see.

That is exactly what I thought but I didn't expect to see you to say that Gary as it completely destroys the argument of the people claiming this is a bad move. Yes the forum will be much visible because a lot of customers wouldn't know what a newsgroup is. So that makes it all the more logical to move their support staff to the forum.

Quote:

Originally Posted by Gary L

it only needs for a post to be edited or deleted by Virgin on the forum, and everyone is going to make an issue of it. an issue for all outside the once internal private groups to see.

What's that phrase about a loaded gun?

I do agree that this is either a very bold or very stupid move by Virgin. The fact that they are making themselves much more visible to customers should be seen as commendable though and your post just shows how criticism of this move is just the usual knee jerk reaction.

Gary L · 24-02-2010, 09:54

Quote:

Originally Posted by Digital Fanatic

Gary, I find your digs at Ben rather distasteful... regardless of your views and Bens, it's not very nice making personal digs.

Oh come on, everyone knows he doesn't run Virgin.

Quote:

Nothing wrong with disagreeing on anything... afterall thats what forums are for

I don't think we're disagreeing on anything. we're just conversing

Ignitionnet · 24-02-2010, 09:56

It's largely a bunch of ex-BY guys unhappy about their little clique being broken up. From some posters there the sense of entitlement was astounding and they were quite spoiled.

Gary L · 24-02-2010, 09:58

Quote:

Originally Posted by ahardie

I do agree that this is either a very bold or very stupid move by Virgin. The fact that they are making themselves much more visible to customers should be seen as commendable though and your post just shows how criticism of this move is just the usual knee jerk reaction.

They might have good intentions, but what I'm saying is that it could be a bad idea for the reasons I've said already.

Peter_ · 24-02-2010, 10:04

Quote:

Originally Posted by Gary L

They might have good intentions, but what I'm saying is that it could be a bad idea for the reasons I've said already.

It is going to happen regardless of how many times you post reasons against it as its a business decision that in the long run will benefit all their members.

The will be better control of what is posted due to it being moderated in a similar way to this and other forums, plus it will be more accessible to people than the newsgroups as all you need to do is click on a link.

Gary L · 24-02-2010, 10:14

Quote:

Originally Posted by Moldova

It is going to happen regardless of how many times you post reasons against it

I didn't expect otherwise.

Quote:

The will be better control of what is posted due to it being moderated in a similar way to this and other forums, plus it will be more accessible to people than the newsgroups as all you need to do is click on a link.

It would be better if it was like this forum where you can see if there's any new posts at a glance. instead you have to open each one up.

BenMcr · 24-02-2010, 10:22

There is a whole 'recent posts' list http://community.virginmedia.com/t5/...t-type/message any new ones are in bold

Gary L · 24-02-2010, 10:30

Quote:

Originally Posted by BenMcr

There is a whole 'recent posts' list http://community.virginmedia.com/t5/...t-type/message any new ones are in bold

Thanks. I've just realised what makes the site a bit awkward to use for me. too much bold type.

BexTech · 24-02-2010, 11:09

Quote:

Originally Posted by Digital Fanatic

Theres already Cable Forum and Digital Spy with open forums that anyone can read.

Exactly, which is why the VM Forums should idealy be VM customers only.

Peter_ · 24-02-2010, 11:10

Quote:

Originally Posted by BexTech

Exactly, which is why the VM Forums should idealy be VM customers only.

But the are still subjects that people can get help with as with this forum.

BexTech · 24-02-2010, 11:31

Quote:

Originally Posted by Moldova

But the are still subjects that people can get help with as with this forum.

The VM forums should be for VM customers, if the VM customers want non-VM specific help then they can use other forums.

This has worked extremely well for many years via the closed newsgroups.

Why have non-VM customers coming along ruining the forums and getting involved with support issues only VM support staff can resolve.

Have the VM forums for VM only customers, and forums like this and DS (which I'm also a member of) for other help.

This has been poorly planned, just like the email migration (downgrade).