[Merged] Technical Support via newsgroups is withdrawn.

[Gary L]

Originally Posted by Moldova

He would have very little to complain about as the text is as clear on there as on other forums and no complaint would be upheld as otherwise we would all be using text only browsers.

Ok, thanks for the ruling.

How do you find out if your website is DDA compliant?
Here are some simple checks you can do for yourself.

* Can you resize the text on your website to 18px or larger?
* Can you navigate easily WITHOUT using your mouse?

Originally Posted by Gary L

That's you telling the staff to log in.

Originally Posted by BenMcr

And your proof of that statement is where?

Originally Posted by Gary L

I'm just guessing at logic.

Originally Posted by BenMcr

So you don't have any proof then

Originally Posted by Gary L

I didn't say I had. it was just logical thinking and reasoning.

I believe the phrase the "kids" use is....

ROFL

Thank you for cheering up my day...

Oxford English Dictionary -
Guess - estimate or suppose (something) without sufficient information to be sure of being correct
Logic - reasoning conducted or assessed according to strict principles of validity

Your statement "guessing at logic" is oxymoronic.

[Gary L]

Originally Posted by foreverwar

Your statement "guessing at logic" is oxymoronic.

Do you know where you went wrong there, and it totally messes it all up?

You replace the That's you telling the staff to log in.
with the true quote of
You're not taking into account that it's only risen from about 2 members because of the announcement in the virgin groups, and the new numbers are just them people

ROFL

[BenMcr]

Originally Posted by Gary L

* Can you resize the text on your website to 18px or larger?
* Can you navigate easily WITHOUT using your mouse?

Yes and Yes

---------- Post added at 13:56 ---------- Previous post was at 13:55 ----------

Originally Posted by Gary L

Why don't you update the page and tell everyone that it will be manned by support staff in March?

http://community.virginmedia.com/t5/...s-first/td-p/5

Already done

http://community.virginmedia.com/t5/...22nd/m-p/28556

[Gary L]

Originally Posted by BenMcr

Already done

Good stuff.

we'll continue provide our world class Usenet News service

Apart from missing the word to and being a joke calling it world class

Originally Posted by Gary L

Do you know where you went wrong there, and it totally messes it all up?

You replace the That's you telling the staff to log in.
with the true quote of
You're not taking into account that it's only risen from about 2 members because of the announcement in the virgin groups, and the new numbers are just them people

ROFL

Good point, well made <my bad at quick edit>

Your "guessing at logic" statement is still complete oxymoronic bolleaux, though.

[Gary L]

You need to edit it again Mark.
who previous provided support to the Virgin Media Newsgroups

the ly has dropped off the end

[Ignitionnet]

Originally Posted by Gary L

Good stuff.

we'll continue provide our world class Usenet News service

Apart from missing the word to and being a joke calling it world class

I find it quite amusing that they are getting rid of the text server entirely while continuing to pay for access to the outsourced warez repository but each to their own.

It's a policy decision, they want people on the forum, simples.

[Gary L]

Originally Posted by Ignitionnet

I find it quite amusing that they are getting rid of the text server entirely while continuing to pay for access to the outsourced warez repository but each to their own.

The text server was better to use as there was no binaries and so much spam. I think they will be doing away with the binary server too soon.

they will get rid of the text one now. later when they announce that the binary one is to close, they will re-open the text server as a way of making up for it.

them are just what I think will happen. I don't have any proof that this is how it will happen

[BexTech]

I reckon it won't be too long, we always hear 'we have no plans to do so' then shortly afterwards they do.

[Gary L]

I've been reading random posts in the forum, and I'm seeing a lot of negative threads being made. these seem to be made from new members.
probably upset members that are losing the text server to this forum.

I can see this forum thing being a bad thing for Virgin. it's an official Virgin forum that is open to all. whether they be a customer or not.

it's like having the private criticisms and complaints which were hidden on usenet, now being made publicly available for all to see.

it only needs for a post to be edited or deleted by Virgin on the forum, and everyone is going to make an issue of it. an issue for all outside the once internal private groups to see.

What's that phrase about a loaded gun?

[BenMcr]

Originally Posted by Gary L

I've been reading random posts in the forum, and I'm seeing a lot of negative threads being made. these seem to be made from new members.
probably upset members that are losing the text server to this forum.

There have been a few posts on the change, but not that many and there have also been some positive comments about support being redirected onto the forums.

I can see this forum thing being a bad thing for Virgin. it's an official Virgin forum that is open to all. whether they be a customer or not.

Yes it is, but that isn't a bad thing (or a good thing). A forum is what the people that use it make of it. If people are going to join and have a general moan then it won't work. If however people join and contribute in a constructive way then it will achieve what it's there to do.

it's like having the private criticisms and complaints which were hidden on usenet, now being made publicly available for all to see.

Again can't see an issue with this. If there are problems, then surely it makes more sense to address them head on and seen to be doing so - rather than trying to hide them away where few people see them?

it only needs for a post to be edited or deleted by Virgin on the forum, and everyone is going to make an issue of it. an issue for all outside the once internal private groups to see.

If a post is edited or deleted it means that the poster broke the forum rules. The same happens on every web forum there is - including this one. So the only people making an issue about it may be some of those users of the newsgroups who are used to not sticking to the guidelines

[Gary L]

Originally Posted by BenMcr

If a post is edited or deleted it means that the poster broke the forum rules. The same happens on every web forum there is - including this one. So the only people making an issue about it may be some of those users of the newsgroups who are used to not sticking to the guidelines

I wish Virgin would stop comparing themselves as all other forums

I think it's clear that I meant a post edited or deleted that hasn't broken the forum rules. but as you say that won't happen.

but for how long can you allow it to happen while it's not breaking any rules?

[BexTech]

Originally Posted by BenMcr

If a post is edited or deleted it means that the poster broke the forum rules. The same happens on every web forum there is - including this one. So the only people making an issue about it may be some of those users of the newsgroups who are used to not sticking to the guidelines

If a post is deleted it could be simply VM want to hide that a lot of people are unhappy, so much easier to do so now.

[Gary L]

Originally Posted by BexTech

If a post is deleted it could be simply VM want to hide that a lot of people are unhappy, so much easier to do so now.

And if they don't delete it, then before it was only available to see if you were a Virgin customer. where now it's out in public for all to see.