50 Meg Broadband Not Working !

[pleo2005]

I switched off the modem tonight and when it came back on the tick just flashes. I haven't unplugged anything so I contacted VM who need to send an engineer out.

When I log in to the modem (192.168.100.1) on the information page at the bottom it says CA key is uninstalled when I think it should be installed.

Could this be the problem. Is it worth ringing up VM to tell them this ?

Thanks

[Sephiroth]

Why not post your modem stats and event log (removing the CM MAC address?

[Ignitionnet]

The modem is hosed and is offline. Don't bother with the modem stats, engineer will change the modem and all should be fine.

You are correct with CA key, this is needed in order for the modem to come online and without it your modem cannot authenticate itself with the VM network.

[pleo2005]

Here goes:

Cable Modem Information
Cable Modem : DOCSIS 1.0/1.1/2.0/3.0 Compliant
Serial Number : 0810E08B10005326
Boot Code Version : 6.1.1c
Software Version : 3.11.1011
Hardware Version : 1.39
CA Key : Uninstalled

Cable Modem Status
Item Status Comments
Acquired Downstream Channel 299.001343 MHz Primary Downstream Locked
Ranged Upstream Channel 37.500000 MHz Success
Provisioning State In Progress BPI Initialization
Ethernet Link Status Up 100 Mbps/Full duplex
Cable Modem Downstream
DS-1 DS-2 DS-3 DS-4
Frequency 299000000 N/A N/A N/A
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y N/N/N N/N/N N/N/N
Channel Id 48 N/A N/A N/A
Modulation 256QAM N/A N/A N/A
Symbol Rate
(Msym/sec) 6.952 N/A N/A N/A
Interleave Depth I=12
J=17 N/A N/A N/A
Power Level
(dBmV) 0.19 N/A N/A N/A
RxMER
(dB) 37.94 N/A N/A N/A
Correctable
Codewords 0 N/A N/A N/A
Uncorrectable
Codewords 290 N/A N/A N/A

Cable Modem Upstream
US-1 US-2 US-3 US-4
Channel Type 1.0 N/A N/A N/A
Channel ID 3 N/A N/A N/A
Frequency
(Hz) 37500000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 2560 N/A N/A N/A
Mini-Slot Size 2 N/A N/A N/A
Power Level
(dBmV) 52.75 N/A N/A N/A
T1 Timeouts 0
T2 Timeouts 0 0 0 0
T3 Timeouts 4 0 0 0
T4 Timeouts 97 0 0 0

Cable Modem Operation Configuration
General Configuration
Network Access : Allowed
Maximum Number of CPEs : 1
Baseline Privacy : Enabled
DOCSIS Mode : DOCSIS 3.0
Config File :
Primary Downstream Service Flow
SFID : 66
Max Traffic Rate : 53000000 bps
Max Traffic Burst : 3044 bytes
Min Traffic Rate : 0 bps
Primary Upstream Service Flow
SFID : 65
Max Traffic Rate : 1750000 bps
Max Traffic Burst : 3044 bytes
Min Traffic Rate : 0 bps
Max Concatenated Burst : 1522 bytes
Scheduling Type : Best Effort

Wed Feb 3 18:23:33 2010 Wed Feb 3 18:51:22 2010 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;

Wed Feb 3 18:51:29 2010 Wed Feb 3 18:51:29 2010 Critical (3) No Ranging Response received - T3 time-out;Wed Feb 3 18:52:00 2010

Wed Feb 3 19:02:08 2010 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;

Wed Feb 3 19:02:13 2010 Wed Feb 3 19:02:13 2010 Critical (3) No Ranging Response received - T3 time-out;

---------- Post added at 19:14 ---------- Previous post was at 19:12 ----------

Originally Posted by Broadbandings

The modem is hosed and is offline. Don't bother with the modem stats, engineer will change the modem and all should be fine.

You are correct with CA key, this is needed in order for the modem to come online and without it your modem cannot authenticate itself with the VM network.

Just posted my stats and read this, thanks anyway. Hopefully a new modem will fix it cause I have checked all the connections over and over and found nothing wrong.

[Ignitionnet]

Originally Posted by pleo2005

Just posted my stats and read this, thanks anyway. Hopefully a new modem will fix it cause I have checked all the connections over and over and found nothing wrong.

It will.

You were spot on with your original thought.

Provisioning State In Progress BPI Initialization

BPI - Baseline Privacy Interface, this is how your modem authenticates with the VM key and needs the CA key installed in order to work.

[pleo2005]

I got my broadband sorted, they replaced the modem and it started working again.

Thanks for everyones help..