V+ box is slow is this normal?

Fazziebear · 03-01-2010, 09:26

I got the V+ box about 4 months ago replacing a Topfield PVR, which was fine but I live in an area where the digi signal is poor so I got the V+ box expecting it to at least be as good.
What I mean is......
Press guide, after a delay it opens go into any other menu and at best there is a slight pause at worse you have to wait upto 10-15 seconds for it to catch up. Annoying when you are used to an instant service.
I also used a Sky + box at a friends which was much quicker. If this is normal then i will have to consider cancelling the box and finding another solution because it's very painfull.
If it's a hardware issue then I recommend improving your boxes as many people will be annoyed like me. Especially as competitors are better and even independants provide better hardware. I could also build a media pc for peanuts that would outclass the V+ box.

Raistlin · 03-01-2010, 09:31

Moved to 'Virgin V+ Service'.

Quote:

Originally Posted by Fazziebear

If it's a hardware issue then I recommend improving your boxes

Not our boxes,

to (the independent, and not owned by Virgin Media ) Cable Forum

03-01-2010, 10:40

Quote:

Originally Posted by Fazziebear

I got the V+ box about 4 months ago replacing a Topfield PVR, which was fine but I live in an area where the digi signal is poor so I got the V+ box expecting it to at least be as good.
What I mean is......
Press guide, after a delay it opens go into any other menu and at best there is a slight pause at worse you have to wait upto 10-15 seconds for it to catch up. Annoying when you are used to an instant service.
I also used a Sky + box at a friends which was much quicker. If this is normal then i will have to consider cancelling the box and finding another solution because it's very painfull.
If it's a hardware issue then I recommend improving your boxes as many people will be annoyed like me. Especially as competitors are better and even independants provide better hardware. I could also build a media pc for peanuts that would outclass the V+ box.

My SA V+ box isn't anywhere near as slow as yours. I only get a slight delay going through menus.The new Samsung V+ is supposed to be faster, never used one myself so I wouldn't know.

Peter_ · 03-01-2010, 11:02

Quote:

Originally Posted by Fazziebear

I got the V+ box about 4 months ago replacing a Topfield PVR, which was fine but I live in an area where the digi signal is poor so I got the V+ box expecting it to at least be as good.
What I mean is......
Press guide, after a delay it opens go into any other menu and at best there is a slight pause at worse you have to wait upto 10-15 seconds for it to catch up. Annoying when you are used to an instant service.
I also used a Sky + box at a friends which was much quicker. If this is normal then i will have to consider cancelling the box and finding another solution because it's very painfull.
If it's a hardware issue then I recommend improving your boxes as many people will be annoyed like me. Especially as competitors are better and even independants provide better hardware. I could also build a media pc for peanuts that would outclass the V+ box.

As this is a public forum that is not in anyway owned by Virginmedia you may be better posting that on the Official Virginmedia Forum click HERE

spiderplant · 03-01-2010, 12:19

Quote:

Originally Posted by Fazziebear

Press guide, after a delay it opens go into any other menu and at best there is a slight pause at worse you have to wait upto 10-15 seconds for it to catch up.

That's not normal. Report it to Virgin and get it fixed.

Digital Fanatic · 03-01-2010, 13:00

Quote:

Originally Posted by Fazziebear

I got the V+ box about 4 months ago replacing a Topfield PVR, which was fine but I live in an area where the digi signal is poor so I got the V+ box expecting it to at least be as good.
What I mean is......
Press guide, after a delay it opens go into any other menu and at best there is a slight pause at worse you have to wait upto 10-15 seconds for it to catch up. Annoying when you are used to an instant service.
I also used a Sky + box at a friends which was much quicker. If this is normal then i will have to consider cancelling the box and finding another solution because it's very painfull.
If it's a hardware issue then I recommend improving your boxes as many people will be annoyed like me. Especially as competitors are better and even independants provide better hardware. I could also build a media pc for peanuts that would outclass the V+ box.

If you've tried a full reboot by unplugging the power for 10 seconds and reconnecting (allow 3 mins for the box to fully load all settings) and this still continues, then you need to call Support on 151 on a Virgin Media 'phone or 0845 454 1111 from an non-VM line

by the way

HTH

Fazziebear · 03-01-2010, 15:57

Oops excuse my faux pas......I'll get my coat.
Thanks for your replies l will "ave a word" with virgin if it's not normal
thanks again