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-   -   V+ box is slow is this normal? (https://www.cableforum.uk/board/showthread.php?t=33659888)

Fazziebear 03-01-2010 09:26
V+ box is slow is this normal?
 
I got the V+ box about 4 months ago replacing a Topfield PVR, which was fine but I live in an area where the digi signal is poor so I got the V+ box expecting it to at least be as good.
What I mean is......
Press guide, after a delay it opens go into any other menu and at best there is a slight pause at worse you have to wait upto 10-15 seconds for it to catch up. Annoying when you are used to an instant service.
I also used a Sky + box at a friends which was much quicker. If this is normal then i will have to consider cancelling the box and finding another solution because it's very painfull.
If it's a hardware issue then I recommend improving your boxes as many people will be annoyed like me. Especially as competitors are better and even independants provide better hardware. I could also build a media pc for peanuts that would outclass the V+ box.

Raistlin 03-01-2010 09:31
Re: V+ box is slow is this normal?
 
Moved to 'Virgin V+ Service'.

Quote:
Originally Posted by Fazziebear (Post 34937815)
If it's a hardware issue then I recommend improving your boxes
Not our boxes, :welcome: to (the independent, and not owned by Virgin Media ;) ) Cable Forum :)

ahardie 03-01-2010 10:40
Re: V+ box is slow is this normal?
 
Quote:
Originally Posted by Fazziebear (Post 34937815)
I got the V+ box about 4 months ago replacing a Topfield PVR, which was fine but I live in an area where the digi signal is poor so I got the V+ box expecting it to at least be as good.
What I mean is......
Press guide, after a delay it opens go into any other menu and at best there is a slight pause at worse you have to wait upto 10-15 seconds for it to catch up. Annoying when you are used to an instant service.
I also used a Sky + box at a friends which was much quicker. If this is normal then i will have to consider cancelling the box and finding another solution because it's very painfull.
If it's a hardware issue then I recommend improving your boxes as many people will be annoyed like me. Especially as competitors are better and even independants provide better hardware. I could also build a media pc for peanuts that would outclass the V+ box.
My SA V+ box isn't anywhere near as slow as yours. I only get a slight delay going through menus.The new Samsung V+ is supposed to be faster, never used one myself so I wouldn't know.

Peter_ 03-01-2010 11:02
Re: V+ box is slow is this normal?
 
Quote:
Originally Posted by Fazziebear (Post 34937815)
I got the V+ box about 4 months ago replacing a Topfield PVR, which was fine but I live in an area where the digi signal is poor so I got the V+ box expecting it to at least be as good.
What I mean is......
Press guide, after a delay it opens go into any other menu and at best there is a slight pause at worse you have to wait upto 10-15 seconds for it to catch up. Annoying when you are used to an instant service.
I also used a Sky + box at a friends which was much quicker. If this is normal then i will have to consider cancelling the box and finding another solution because it's very painfull.
If it's a hardware issue then I recommend improving your boxes as many people will be annoyed like me. Especially as competitors are better and even independants provide better hardware. I could also build a media pc for peanuts that would outclass the V+ box.
As this is a public forum that is not in anyway owned by Virginmedia you may be better posting that on the Official Virginmedia Forum click HERE

spiderplant 03-01-2010 12:19
Re: V+ box is slow is this normal?
 
Quote:
Originally Posted by Fazziebear (Post 34937815)
Press guide, after a delay it opens go into any other menu and at best there is a slight pause at worse you have to wait upto 10-15 seconds for it to catch up.
That's not normal. Report it to Virgin and get it fixed.

Digital Fanatic 03-01-2010 13:00
Re: V+ box is slow is this normal?
 
Quote:
Originally Posted by Fazziebear (Post 34937815)
I got the V+ box about 4 months ago replacing a Topfield PVR, which was fine but I live in an area where the digi signal is poor so I got the V+ box expecting it to at least be as good.
What I mean is......
Press guide, after a delay it opens go into any other menu and at best there is a slight pause at worse you have to wait upto 10-15 seconds for it to catch up. Annoying when you are used to an instant service.
I also used a Sky + box at a friends which was much quicker. If this is normal then i will have to consider cancelling the box and finding another solution because it's very painfull.
If it's a hardware issue then I recommend improving your boxes as many people will be annoyed like me. Especially as competitors are better and even independants provide better hardware. I could also build a media pc for peanuts that would outclass the V+ box.
If you've tried a full reboot by unplugging the power for 10 seconds and reconnecting (allow 3 mins for the box to fully load all settings) and this still continues, then you need to call Support on 151 on a Virgin Media 'phone or 0845 454 1111 from an non-VM line

:welcome: by the way

HTH

Fazziebear 03-01-2010 15:57
Re: V+ box is slow is this normal?
 
Oops excuse my faux pas......I'll get my coat.
Thanks for your replies l will "ave a word" with virgin if it's not normal
thanks again


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