30-12-2009, 14:49
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#1
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Inactive
Join Date: Dec 2009
Location: West Yorkshire
Services: VM> TV M+>Broadband L> Phone XL
Posts: 67
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VM Remotes?
Just installed my Virgin media today (TV>BB>Phone)
Overall very impressed especially the BB
My remote looks 2nd hand and also feels very cheap, (nasty plastic creaking sounds + buttons sticking etc)
Are they all like that?
---------- Post added at 15:49 ---------- Previous post was at 15:16 ----------
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30-12-2009, 15:24
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#2
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[CENSORED]
Join Date: Apr 2005
Location: Wolverhampton
Age: 47
Posts: 4,218
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Re: VM Remotes?
god i hope not, blue is a horrid colour.
The ex telewest silver remotes of that design look far better, and the 'home' button seems a lot more prominent
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30-12-2009, 16:04
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#3
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: VM Remotes?
Phone up and complain about it now, tell them that the remote is 2nd hand and not working properly with sticking buttons.
You need to call Tech Support which is open 24/7 on 151 from your Virgin Media Phone.
It's absolutely free.
Or call 0845 454 1111 from any other phone line.
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30-12-2009, 16:33
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#4
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Inactive
Join Date: Dec 2009
Location: West Yorkshire
Services: VM> TV M+>Broadband L> Phone XL
Posts: 67
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Re: VM Remotes?
What will they do about it. send a new remote?
---------- Post added at 17:33 ---------- Previous post was at 17:24 ----------
Just rung up and there sending a new remote out, which should be with me in 7-10 days.
Does it really take that long?
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30-12-2009, 16:53
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#5
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Inactive
Join Date: Jul 2003
Location: Poole, Dorset
Age: 41
Services: FreeSat+
Tivo
V-Box
VM 60MBit
Posts: 13,365
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Re: VM Remotes?
Quote:
Originally Posted by sjolliff
Just rung up and there sending a new remote out, which should be with me in 7-10 days.
Does it really take that long?
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Sometimes, not always, they just give a guide to cover their backs if it doesn't turn up in say 2
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30-12-2009, 18:56
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#6
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cf.addict
Join Date: Mar 2007
Location: staffordshire
Services: virgin tv phone and broadband
giff gaff mobile
Posts: 283
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Re: VM Remotes?
i needed a new remote from virgin and it arrived in three days
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30-12-2009, 19:49
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#7
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: VM Remotes?
Quote:
Originally Posted by sjolliff
What will they do about it. send a new remote?
---------- Post added at 17:33 ---------- Previous post was at 17:24 ----------
Just rung up and there sending a new remote out, which should be with me in 7-10 days.
Does it really take that long?
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Well it will probably arrive next week with the New Year but usually around 3 days in normal, they quote 7 to 10 days to cover themselves. 
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30-12-2009, 22:04
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#8
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[CENSORED]
Join Date: Apr 2005
Location: Wolverhampton
Age: 47
Posts: 4,218
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Re: VM Remotes?
Return the old one in the jiffy bag, with the prepaid label, otherwise they charge you for it
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30-12-2009, 22:05
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#9
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: VM Remotes?
Quote:
Originally Posted by v0id
Return the old one in the jiffy bag, with the prepaid label, otherwise they charge you for it
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Mine went in the bin as it was broken and the is no jiffy bag included for return.
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31-12-2009, 00:29
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#10
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Inactive
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: VM Remotes?
Quote:
Originally Posted by v0id
Return the old one in the jiffy bag, with the prepaid label, otherwise they charge you for it
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They haven't asked for the old ones back for years
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31-12-2009, 08:58
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#11
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Inactive
Join Date: Dec 2009
Location: West Yorkshire
Services: VM> TV M+>Broadband L> Phone XL
Posts: 67
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Re: VM Remotes?
They never said anything on the phone about returning the item.
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31-12-2009, 10:00
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#12
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: VM Remotes?
It looks the same as mine
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31-12-2009, 10:03
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#13
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: VM Remotes?
Quote:
Originally Posted by sjolliff
They never said anything on the phone about returning the item.
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The little sheet of paper just advises you to dispose of it responsibly.
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