Can't access GoogleMail

prince_zeepress · 14-12-2009, 12:08

Yesterday I found I was unable to access any Google site for several hours. I can now access the main Google page (www.google.co.uk) but I still can't access GoogleMail. This definitely appears to be a problem related to by Virgin Media connection, because I have just tried switching my laptop from the Virgin Media connection to my Vodafone mobile brodaband and I could then access GoogleMail. Anyone else experiencing similar problems?

dev · 14-12-2009, 13:02

works fine here

prince_zeepress · 14-12-2009, 13:13

Just tried resetting my router and now I can access GoogleMail again. Rather at a loss to explain this - no other site was affected. Some weird problem with DNS perhaps?

webcrawler2050 · 14-12-2009, 13:26

Quote:

Originally Posted by prince_zeepress

Just tried resetting my router and now I can access GoogleMail again. Rather at a loss to explain this - no other site was affected. Some weird problem with DNS perhaps?

Try this:

Windows key & R together >> CMD

In CMD type:

tracert http://mail.google.com and post the results

Whilst in CMD try ping http://mail.google.com and paste the results.

prince_zeepress · 14-12-2009, 14:37

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\John>tracert http://mail.google.com

Tracing route to http://mail.google.com [81.200.64.50]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms fritz.fonata.box [192.168.178.1]
2 31 ms 12 ms 43 ms 10.159.48.1
3 31 ms 30 ms 17 ms winn-core-1b-ge-114-954.network.virginmedia.net
[62.253.121.197]
4 19 ms 8 ms 27 ms win-bb-b-so-130-0.network.virginmedia.net [213.1
05.175.33]
5 33 ms 12 ms 38 ms bre-bb-a-ae3-0.network.virginmedia.net [62.253.1
85.197]
6 45 ms 50 ms 42 ms TenGigabitEthernet8-3.ar4.AMS2.gblx.net [64.213.
176.61]
7 28 ms 37 ms 36 ms 64.214.140.138
8 47 ms 59 ms 49 ms 81.200.66.123
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 40 ms 62 ms 76 ms advancedsearch.virginmedia.com [81.200.64.50]

Trace complete.

C:\Documents and Settings\John>ping http://mail.google.com

Pinging http://mail.google.com [81.200.64.50] with 32 bytes of data:

Reply from 81.200.64.50: bytes=32 time=102ms TTL=113
Reply from 81.200.64.50: bytes=32 time=94ms TTL=113
Reply from 81.200.64.50: bytes=32 time=60ms TTL=113
Reply from 81.200.64.50: bytes=32 time=78ms TTL=113

Ping statistics for 81.200.64.50:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 60ms, Maximum = 102ms, Average = 83ms

webcrawler2050 · 14-12-2009, 16:47

Quote:

Originally Posted by prince_zeepress

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\John>tracert http://mail.google.com

Tracing route to http://mail.google.com [81.200.64.50]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms fritz.fonata.box [192.168.178.1]
2 31 ms 12 ms 43 ms 10.159.48.1
3 31 ms 30 ms 17 ms winn-core-1b-ge-114-954.network.virginmedia.net
[62.253.121.197]
4 19 ms 8 ms 27 ms win-bb-b-so-130-0.network.virginmedia.net [213.1
05.175.33]
5 33 ms 12 ms 38 ms bre-bb-a-ae3-0.network.virginmedia.net [62.253.1
85.197]
6 45 ms 50 ms 42 ms TenGigabitEthernet8-3.ar4.AMS2.gblx.net [64.213.
176.61]
7 28 ms 37 ms 36 ms 64.214.140.138
8 47 ms 59 ms 49 ms 81.200.66.123
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 40 ms 62 ms 76 ms advancedsearch.virginmedia.com [81.200.64.50]

Trace complete.

C:\Documents and Settings\John>ping http://mail.google.com

Pinging http://mail.google.com [81.200.64.50] with 32 bytes of data:

Reply from 81.200.64.50: bytes=32 time=102ms TTL=113
Reply from 81.200.64.50: bytes=32 time=94ms TTL=113
Reply from 81.200.64.50: bytes=32 time=60ms TTL=113
Reply from 81.200.64.50: bytes=32 time=78ms TTL=113

Ping statistics for 81.200.64.50:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 60ms, Maximum = 102ms, Average = 83ms

Looks like to me, it's a routing issue. I woudl speak to TS and see if 2nd/3rd line can do anything about it.

dev · 14-12-2009, 16:53

No, thats an invalid request being handled incorrectly by Virgin's DNS servers, what you want is ping/tracert mail.google.com (note no http:// or trailing /)

prince_zeepress · 14-12-2009, 17:59

As I said earlier, the problem was solved by resetting my router. But I'm just intrigued to know what caused the glitch in the first place.