Virgin Media Equipment has Been Compromised - Page 10

BenMcr · 16-11-2009, 17:11

What will happen is that the frontline agent will say the call is correct and chargeable, because they don't see anything else.

If you wish to dispute it you can and it will go for investigation.

Gary L · 17-11-2009, 01:12

Quote:

Originally Posted by Graham Hampton

Hi
I dont usually post on forums like this but I have read this particular thread with much interest and just had to post.
I dont know how phone companies work or the ins and out of legal battles but I just had to post as I have gone over my last few months Virgin Media bills and to my astonishment I have the number mentioned here on my bill back in July and August !!! I dont recall calling that number at all.

09080824087

Im going to call Virgin and see what they say. Ive been charged Â£21 for it in July and a further Â£16.84 in August.

Well they disputed the calls and didn't pass your money on. so they should still have it waiting for you to phone up and ask for it back

Graham Hampton · 19-11-2009, 21:27

Quote:

Originally Posted by Gary L

Well they disputed the calls and didn't pass your money on. so they should still have it waiting for you to phone up and ask for it back

It seems not the case. I have spent the last 2 days on the phone over this matter. I have been told that I made the calls and thats why I have to pay my bill. I mentioned that I had seen a forum which stated that Virgin media eqipment was hacked or "compromised" but I was just fobbed of and basically called a liar.

Virgin Media are plain rude and aggresive. Ive been warned that I must pay for all of my phone calls. I explained that I have already paid those months bills by direct debit but was calling about numbers on my bill that virgin are disputing but I was told that Virgin would never make a statement like that and no equipment has been compromised.

What is going on here then? Have Virgin paid their bills in the trade or not? And if they havnt why are they billing their customers for this? It makes no sense at all??? And why are they so rude when I ask this issue???

Adam B · 08-01-2010, 15:12

Ok Im still battling this out with Virgin. Ive sent in an official complaint letter to Virgin Media explaining that I want part of my phone bills for the last 8 years refunding as I am connected to equipment that has been compromised.
Virgin are still not paying their bills to BT Wholesale and they are still putting in the same excuse month in month out.
Oxygen8 had a meeting with BT wholesale over this and Virgin again said they would not pay as there was an investigation over this.
But the end users are still paying their phone bills as I have paid my home phone bill and Virgin keep telling me there is no issue and no equipment has been compromised and yet I have statements from Virgin saying that equipment is being compromised.

frazzeld · 08-01-2010, 23:05

Quote:

Originally Posted by Adam B

Ok Im still battling this out with Virgin. Ive sent in an official complaint letter to Virgin Media explaining that I want part of my phone bills for the last 8 years refunding as I am connected to equipment that has been compromised.
Virgin are still not paying their bills to BT Wholesale and they are still putting in the same excuse month in month out.
Oxygen8 had a meeting with BT wholesale over this and Virgin again said they would not pay as there was an investigation over this.
But the end users are still paying their phone bills as I have paid my home phone bill and Virgin keep telling me there is no issue and no equipment has been compromised and yet I have statements from Virgin saying that equipment is being compromised.

But you have made the calls....so you should pay it!

Stuart · 08-01-2010, 23:19

Quote:

Originally Posted by Adam B

Ok Im still battling this out with Virgin. Ive sent in an official complaint letter to Virgin Media explaining that I want part of my phone bills for the last 8 years refunding as I am connected to equipment that has been compromised.
Virgin are still not paying their bills to BT Wholesale and they are still putting in the same excuse month in month out.
Oxygen8 had a meeting with BT wholesale over this and Virgin again said they would not pay as there was an investigation over this.
But the end users are still paying their phone bills as I have paid my home phone bill and Virgin keep telling me there is no issue and no equipment has been compromised and yet I have statements from Virgin saying that equipment is being compromised.

OK, so are you (as you appear to be claiming in the quoted post) a VM customer who has been over charged, or are you (as you claim in your first posts in this thread) someone who operates a telecoms company who has not been paid due to VM lodging queries?

Also, have you started legal action against VM? If they are doing what you say they are, that could be considered fraud.

If you have started legal action (which would be justified if they are commiting fraud), then bear in mind you will not be allowed to discuss any aspect of the case in public..

Adam B · 09-01-2010, 02:47

Im waiting again for Virgin to get back to me as a residential customer to explain why I have to pay bills when Im connected to compromised equipment. And yes Im still waiting for thousands of pounds that are owed to my company that Virgin wont pay due to compromised equipment.

Virgin are commiting large scale fraud. Its not just with me its across loads of companies. i have taken this to board level with several companies.

I advise all to not pay their phone bills as Virgin media claim EVERY month that their equipment has been compromised. They dont pay their bills but still INSIST that their customers pay their bills for those very same numbers and services.

That is fraud on the part of Virgin Media.

---------- Post added at 01:47 ---------- Previous post was at 01:41 ----------

I just want a straight answer from Virgin Media.

has Virgin Media equipment been compromised? YES OR NO?

If yes then you need to refund me as a residential customer for every month that you claim your equipment has been compromised.

If no then you need to pay the companies that you owe hundreds of thousands of pounds for every month that you claim you equipment is being compromised.

Which is it to be Virgin?

CAN WE HAVE AN ANSWER PLEASE?

Jon T · 09-01-2010, 09:10

Quote:

Originally Posted by Adam B

CAN WE HAVE AN ANSWER PLEASE?

That question isn't directed at this forum is it?

As has probably already been stated in the thread, Cable Forum has nothing to do with Virgin Media, it is independantly owned and run.

Some Virgin employees are members here, but what they post are their own thoughts and opinions, they are not official company spokespeople..

Peter_ · 09-01-2010, 09:26

Quote:

Originally Posted by Adam B

Im waiting again for Virgin to get back to me as a residential customer to explain why I have to pay bills when Im connected to compromised equipment. And yes Im still waiting for thousands of pounds that are owed to my company that Virgin wont pay due to compromised equipment.

Virgin are commiting large scale fraud. Its not just with me its across loads of companies. i have taken this to board level with several companies.

I advise all to not pay their phone bills as Virgin media claim EVERY month that their equipment has been compromised. They dont pay their bills but still INSIST that their customers pay their bills for those very same numbers and services.

That is fraud on the part of Virgin Media.

---------- Post added at 01:47 ---------- Previous post was at 01:41 ----------

I just want a straight answer from Virgin Media.

has Virgin Media equipment been compromised? YES OR NO?

If yes then you need to refund me as a residential customer for every month that you claim your equipment has been compromised.

If no then you need to pay the companies that you owe hundreds of thousands of pounds for every month that you claim you equipment is being compromised.

Which is it to be Virgin?

CAN WE HAVE AN ANSWER PLEASE?

You run a phone business which is having problems with Virgin and you want answers as a residential customer.??????

frazzeld · 09-01-2010, 12:11

Targeting phone scams

Telephone scams come in many different forms and can leave victims thousands of pounds out of pocket.

To crackdown on this problem we restrict how we allocate telephone numbers in certain number ranges.

These ranges are 070 personal numbers, 0871/2/3 special service higher rate numbers and 09 premium rate numbers.
Restrictions

The restrictions mean Ofcom will not allocate any of these numbers to companies and individuals that we are assessing or we have found to have previously used telephone numbers to cause serious or repeated harm to consumers.

The names of these companies and individuals appear on one of two lists, which are published on this website.

We also strongly encourage all communication providers to take best use of numbers and consumer protection into account and to refer to these lists when assigning telephone numbers.
Lists

The first is the under assessment list. It includes the names of people and companies that we are assessing to see whether they’ve used phone numbers to cause serious or repeated harm to consumers.

We will not allocate 070, 0871/2/3 or 09 numbers to individuals and companies while they are on the under assessment list.

The second is the number refusal list.

We will not allocate 070, 0871/2/3 or 09 numbers to individuals and companies on this list as, following our assessment, we are satisfied that they have previously used telephone numbers in a way that has caused serious or repeated harm to consumers.

Is your real name Mr Yendle?

How much misery can this cause!

Phone Scam.jpg - 0.05MB

Toto · 09-01-2010, 13:51

Honestly, the O/P must really think we're a bunch of morons. I'd suggest not giving any further consideration to this particular thread.

Adam B · 09-01-2010, 14:55

So what about all the residential customers who have paid their phone bills that Virgin is then disputing in the industry. But if those residential customers dispute their bills Virgin wont refund them or hopes they go away. But Virgin doesnt pay BT wholesale for those callls and so pockets the revenue 100% massive increase in profits.
That cant be legal.

---------- Post added at 13:55 ---------- Previous post was at 13:52 ----------

There isnt any phone scam here just Virgin committing the scam. They are billing customers for calls and then disputing those very same calls in the industry. They are refusing to pay their bills in the trade but forcing the customers to pay their bills for those very same calls. They are doing it month after month after month. They say their equipment has been compromised and so increase their profits by not paying their bills in the trade. They are with holding hundreds of thousands of pounds every month.

Toto · 09-01-2010, 15:02

Quote:

Originally Posted by Adam B

So what about all the residential customers who have paid their phone bills that Virgin is then disputing in the industry. But if those residential customers dispute their bills Virgin wont refund them or hopes they go away. But Virgin doesnt pay BT wholesale for those callls and so pockets the revenue 100% massive increase in profits.
That cant be legal.

---------- Post added at 13:55 ---------- Previous post was at 13:52 ----------

There isnt any phone scam here just Virgin committing the scam. They are billing customers for calls and then disputing those very same calls in the industry. They are refusing to pay their bills in the trade but forcing the customers to pay their bills for those very same calls. They are doing it month after month after month. They say their equipment has been compromised and so increase their profits by not paying their bills in the trade. They are with holding hundreds of thousands of pounds every month.

You know Adam B, I'm going to say something that is often said here....

Saying something over and over and over.........and over again doesn't make it true.

Move on mate, you're not getting supported here.

Stuart · 09-01-2010, 15:12

Quote:

Originally Posted by Adam B

CAN WE HAVE AN ANSWER PLEASE?

This forum is independent of VM. Even if it weren't, VM would be unlikely to say any more than they already have to us which was just a statement that what they are doing is legal.

I suggest that if you have proof that VM are committing fraud, you take them to court.

Adam B · 09-01-2010, 15:12

Ok toto I will post an update when I have one. We will see how Virgin handles my complaint to head office.