Virgin ADSL disconnect when phone rings

giltirn · 07-11-2009, 16:37

Hi All,

My Virgin ADSL internet connection drops whenever my phone rings. The router dsl status LED flashes at 2hz indefinitely unless I phone out from my house phone, at which point the LED begins to flash at 4hz then the connection re-establishes. This is very strange and annoying.

I have only one telephone in the house, connected to the microfilter to which the router is connected.

I have read it may be an issue with a low signal quality. Here are the details:

ADSL Link Downstream Upstream
Connection Speed 12791 kbps 859 kbps
Line Attenuation 32.0 db 14.0 db
Noise Margin 9.10 db 6.0 db

Does anyone have any suggestions?

Thanks

Paul K · 07-11-2009, 16:54

Changed your filter? Is this the only telephone socket on the line in use?

jb66 · 07-11-2009, 16:55

Could it be a dodgy filter?

Paul K · 07-11-2009, 17:01

Yep could be that or a number of things. Information about setup on the line, other things connected to the line and how many filters in use would be useful.