Virgin Media Bad Service - Page 2

moaningmags · 19-08-2009, 21:26

If you got traffic managed at for example 7pm, you'll be restricted for 5 hours so it will be midnight before you're back to normal.

VMboy · 19-08-2009, 21:28

so it should be 10pm then

webcrawler2050 · 19-08-2009, 21:28

Quote:

Originally Posted by VMboy

so it should be 10pm then

If it was at 5PM yeah..

VMboy · 19-08-2009, 21:30

By the way guys, are their any jobs going at Virgin Media doing what you guys do?

Well I think you work for them, hope I'm right, lol

---------- Post added at 21:30 ---------- Previous post was at 21:29 ----------

So the 5 hours thingy is from any part of the day for when someone is STM'd?

webcrawler2050 · 19-08-2009, 21:30

Quote:

Originally Posted by VMboy

By the way guys, are their any jobs going at Virgin Media doing what you guys do?

Well I think you work for them, hope I'm right, lol

Lol I don't work at VM...

moaningmags · 19-08-2009, 21:30

I work for them but I'm based in Scotland.
The best way to find out if they're looking for anyone is to go to their website

http://careers.virginmedia.com/

VMboy · 19-08-2009, 21:36

Quote:

Originally Posted by webcrawler2050

Lol I don't work at VM...

Can you please tell me how much I can upload and download before I am placed as STM.

Now please make it plain and simple, lol

---------- Post added at 21:32 ---------- Previous post was at 21:31 ----------

Quote:

Originally Posted by moaningmags

I work for them but I'm based in Scotland.
The best way to find out if they're looking for anyone is to go to their website

http://careers.virginmedia.com/

I am in Scotland too.

---------- Post added at 21:36 ---------- Previous post was at 21:32 ----------

I take it STM applies also to uploads as well as downloads?

webcrawler2050 · 19-08-2009, 21:37

Quote:

Can you please tell me how much I can upload and download before I am placed as STM.

Now please make it plain and simple, lol

400MB is the limit - between 3 and 8 PM

VMboy · 19-08-2009, 22:46

Is there a limit on the number of times someone gets STM?

What I mean is if someone goes slightly over on a small number of occasions are they severely punished? or is the 5 hours STM the punishment?

As you can see I am back and you were correct, it came back around 10pm

Of course the time on that should be 10.42 as it's an hour behind.

webcrawler2050 · 19-08-2009, 22:59

Quote:

Originally Posted by VMboy

Is there a limit on the number of times someone gets STM?

What I mean is if someone goes slightly over on a small number of occasions are they severely punished? or is the 5 hours STM the punishment?

As you can see I am back and you were correct, it came back around 10pm

Of course the time on that should be 10.42 as it's an hour behind.

Well, once your STM'd your STM - doesnt matter - you could go over 401MB on the upstream and you'd still get the STM - set period is 5 hours, no less no more.

No punishment, however, I am sure people / clients who go on STM morning and night, will be dealt with in the approriate manner..

AbyssUnderground · 19-08-2009, 23:00

You can be STM'ed 2 times in a single day. You won't be punished more harshly if you keep getting STM'ed, you will just keep getting the same 5 hour limit each time.

A few months ago I got STM'ed every day twice for 2 weeks when downloading around 800gb in that month. No harsher limits here.

VMboy · 20-08-2009, 01:12

Thank you all for your helpful info.

tiggydog1 · 25-10-2009, 10:58

U are not the only one. I to am being capped at 9pm. Can get internet on main pc and playstation but CAN NOT connect to playstation network to play online or x box live or laptop. Virgin say not their problem, playstation say my bandwidth is being shortened to let others on. I have the 20mb package. It is driving me insane. I have looked at their traffic management page and they say they stop traffic management at 9pm but i think instead of giving me full mb back it disconnects.

http://allyours.virginmedia.com/html...t/traffic.html

webcrawler2050 · 25-10-2009, 10:59

Quote:

Originally Posted by tiggydog1

U are not the only one. I to am being capped at 9pm. Can get internet on main pc and playstation but CAN NOT connect to playstation network to play online or x box live or laptop. Virgin say not their problem, playstation say my bandwidth is being shortened to let others on. I have the 20mb package. It is driving me insane. I have looked at their traffic management page and they say they stop traffic management at 9pm but i think instead of giving me full mb back it disconnects.

http://allyours.virginmedia.com/html...t/traffic.html

Sounds like a fault, ring tech support..

tiggydog1 · 25-10-2009, 11:11

I have every day for the last week or so and keep being told it is not a problem with Virgin Media some1 in my area must b using heating or washing machine etc which is interferring with my wireless connection. This is rubbish as i no ppl miles away who have the same problem. U can set ur watch by the time. I have e-mailed ofcom today to get there advies.