50MB Broadband now just £18 per month

[Tony.]

Originally Posted by martyh

.........snip
so ,at the end of all this ,it means that no-one pays the price on the web site unless you are a new customer .The "build a bundle "part of the web site is only for new customers and must not be used for existing as they do not apply ,i know this because i asked the lady i was talking to (and her manager confirmed it)why i couldn't get my deal for £55 as quoted on 'build a bundle'(xxlbb,xltv,xlphone)instead of £75 she quoted

.....snip

I had a similar problem, wanted to increase my L BB to XL BB and after reading the bit on VM's site about existing customers being treated the same as new used the bundle builder to work out the price. Then phoned to arrange this to be told NO!!!! I was then put through to customer retentions who gave me what I wanted for the price on the bundle builder. I wasn't looking for any special deal or price just wanted what has been advertised, why can't CS be allowed to offer what they advertise?

[BenMcr]

Originally Posted by martyh

I have just been on the phone to VM for 40mins speaking to a charming lady from customer services who advised me it would cost me a extra £17 to upgrade to XXL BB from XL BB so after all discounts i would be paying £75 for XXL BB,XL TV,XLphone (which i was unaware i had )
she also stated that the price of upgrading to XXL depended on, and i quote"the discounts available on my account"which she has no control over

As I pointed out earlier because you have an extra STB and don't pay via Direct Debit it would cost an extra £10 so £76 a month.

she is putting a note on my account to say i am unhappy at not being able to get XXL BB for £28 pm as advertised on the website

The following is worked out on the £28 price:

BB XXL £28
Phoneline £11
TV XL £21.50
Talk Unlimted £7.95
=£68.45

Extra Box £5
Non DD Charge £5
=£78.45

So if you get it for £76 (or £66 without the extra box/Non-DD) you are getting an extra £2.45 a month off the price

why i couldn't get my deal for £55 as quoted on 'build a bundle'(xxlbb,xltv,xlphone)

1) You have to add £11 onto any price on the website as it excludes line rental (£55* *When you take a Virgin Phone Line for £11 a month) - so that price is £66

2) See above. I also did explain it in the post

http://www.cableforum.co.uk/board/34866536-post76.html

XXL Broadband, XL tv and XL Phone is £66
+ £5 Non-DD
+£5 Extra STB
=£76

£76 New service - £68 Existing service = £8 extra

sorry ben ,my apologies forgot to mention the extra stb is to be taken off the contract (told the lady but forgot to mention to you )
so it would appear(in a roundabout way) that it would be beneficial for me to keep the extra stb or i will lose the discount that goes with it which was part of the deal at the time for the v+ box which i would now be paying more for if i lose the extra stb and enter a new deal for the XXL BB
if that makes any sense ....i think i know what i mean

ps sorry for being snotty

[BenMcr]

You should be able to remove the extra STB without it affecting the rest of the services

Thanks for the offer of help Ben but i believe it is sorted now ,and guess what

you were right


i was getting confused with the discounts i get and will still get ,sorry for doubting

[djmagnifique]

Originally Posted by otguk

I also cant see VIP offered as a package deal any more (http://allyours.virginmedia.com/html...e-builder.html). Does that mean am no longer on such a deal?

Thanks for reading.

If you click on the bit above Add Extras it take you to the bundles where you will find the VIP bundle.

[sc00ter]

Hi i am just about ot get this and as far as i can see i was going to pay £29 for 3 moths then £39 and thats for XXL BB M TV M phone

i even took a snap shot of the shopping basket but some one told me that becasue the tv is a ongoing offer you cant have the 3 months as well ??

so am a bit lost :?

my install is not till the 18th so i hope to know where i stand with the offer i can have



thanks

sc00terx

[BenMcr]

Hmm, it shouldn't be let you do that. The 3 month offer definately isn't avaliable with the TV

In fact I can't even make the website do that. Every time I add the TV onto BB XXL (or add BB XXL onto the TV) it gets rid of the 3 month discount

[cook1984]

Has anyone tried using Quidco with the current offers?

[sc00ter]

Originally Posted by BenMcr

Hmm, it shouldn't be let you do that. The 3 month offer definately isn't avaliable with the TV

In fact I can't even make the website do that. Every time I add the TV onto BB XXL (or add BB XXL onto the TV) it gets rid of the 3 month discount

yea since i had that it has not let me do the same again always adds when you put tv on i did think they had sorted out the system so they can put more than one offer in at a time as the offers for 3months and a ongoing offer for free tv imo should not be in the same sort of offer type

well just what i think

but that is what i had when it went in

sc00terx

[sc00ter]

just been on the phone to them and they now are going to offer me

XXL BB M Phone M+ TV for £25 a month for 2 moths then £44.50 after

how does that sound ??

sc00terx

[BenMcr]

That the right price as it's the same one thats on the website

What you pay

£33.50 a month*

12 month contract

*When you take a Virgin phone line for £11 a month

[sc00ter]

Originally Posted by BenMcr

That the right price as it's the same one thats on the website

What you pay

£33.50 a month*

12 month contract

*When you take a Virgin phone line for £11 a month

but the 2 months for £25 that does not show on the site but i have been given that ??

sc00terx

[BenMcr]

Dunno on that one then

[sc00ter]

looks ok better to get the 2 months deal than not get one


sc00terx