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£15 instead of £8 extra
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Old 23-08-2009, 15:39   #1
Welshchris
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£15 instead of £8 extra
i just rang Virgin media to look into ordering 50mb as my next billing date is sept 2nd so i should be elegable for the new price structure in sept....

They told me that i would have to pay an extra £15.01 for it not £8.

I asked why and they said because i HAD to take the XL TV package as part of the deal i said that i didnt have to and they said that was the only thing available on my account at the time.

BLOODY INDIAN CALL CENTERS R USELESS!!!!.
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Old 23-08-2009, 15:52   #2
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Re: £15 instead of £8 extra
Call them back at a different time and try again.
Perhaps 8-9am on a weekday?

Doesn't really warrant a thread i would have thought...
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Old 23-08-2009, 15:57   #3
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Re: £15 instead of £8 extra
i would have thought it does warrent one. If they have tried this to me have they actually tried the same thing to anyone else?
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Old 23-08-2009, 15:58   #4
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Re: £15 instead of £8 extra
Quote:
Originally Posted by Druchii View Post
Call them back at a different time and try again.
Perhaps 8-9am on a weekday?

Doesn't really warrant a thread i would have thought...
Could be sales rep trying to get more commishion - can a vm guy confirm?
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