n00b here, need some help

kanedx · 11-08-2009, 18:15

hey people, finally decided to register on here as i need some help

my current virgin media stuff is VIP package with all channels etc, 1 V+box and 2 standard V boxes, im about 6 months into my contract, anyway i wanted to swap one of my standard boxes to get another V+box, when i first emailed to ask they said Â£99 so i saved up the money then phoned them yesterday to order it and now they are saying its Â£150, ive tried to get them to bring it down to Â£99 but they wont budge

, any ideas people??

thanks for reading

SimpleSimon · 11-08-2009, 20:41

Just had a quick look on their website and they appear to be offering a V+ Box for "Â£49 (Normally Â£150)", unfortunatly you bet they will say that this is for NEW customers. All I can suggest is you ring up again and mention the website and see if they will bring the price down.

Simon

P.S web address was - http://allyours.virginmedia.com/html...us-triple.html

BenMcr · 11-08-2009, 22:20

Quote:

Originally Posted by kanedx

hey people, finally decided to register on here as i need some help

my current virgin media stuff is VIP package with all channels etc, 1 V+box and 2 standard V boxes, im about 6 months into my contract, anyway i wanted to swap one of my standard boxes to get another V+box, when i first emailed to ask they said Â£99 so i saved up the money then phoned them yesterday to order it and now they are saying its Â£150, ive tried to get them to bring it down to Â£99 but they wont budge

, any ideas people??

thanks for reading

An extra V+ on the VIP deal is Â£30 + Â£10 extra. It is neither Â£150 or Â£99 nor Â£49. Get them to look at page 8 of 'The Knowledge' if they try to give you any other price

Quote:

Originally Posted by SimpleSimon

Just had a quick look on their website and they appear to be offering a V+ Box for "Â£49 (Normally Â£150)", unfortunatly you bet they will say that this is for NEW customers. All I can suggest is you ring up again and mention the website and see if they will bring the price down.

Simon

P.S web address was - http://allyours.virginmedia.com/html...us-triple.html

The V+ Â£49 is avalaible to all customers for their first V+ only - as long as they are not the XL Plus or VIP bundles

kanedx · 12-08-2009, 05:08

Quote:

Originally Posted by BenMcr

An extra V+ on the VIP deal is Â£30 + Â£10 extra. It is neither Â£150 or Â£99 nor Â£49. Get them to look at page 8 of 'The Knowledge' if they try to give you any other price

The V+ Â£49 is avalaible to all customers for their first V+ only - as long as they are not the XL Plus or VIP bundles

cheers for the replies guys, i will phone them back up today, is this 'knowledge' thing on their site for me to look at?

BenMcr · 12-08-2009, 09:29

No it's an internal pricing book

kanedx · 13-08-2009, 05:40

Quote:

Originally Posted by BenMcr

No it's an internal pricing book

cheers mate, didnt get a chance to phone them yesterday, will try today, see what crap they try and give me

kanedx · 14-08-2009, 14:06

my mum ended up phoning yesterday as i was out all day, she has ended up paying Â£99 plus Â£10 a month rental, she told them about the Â£30 install and Â£10 month for VIP customers but was told that was just for your first V+box, looks like ive been screwed over

Ben B · 14-08-2009, 14:08

Quote:

Originally Posted by kanedx

my mum ended up phoning yesterday as i was out all day, she has ended up paying Â£99 plus Â£10 a month rental, she told them about the Â£30 install and Â£10 month for VIP customers but was told that was just for your first V+box, looks like ive been screwed over

Yes you need to ring up and get that Â£99 credited back to you they are wrong.

kanedx · 14-08-2009, 14:17

Quote:

Originally Posted by Ben B

Yes you need to ring up and get that Â£99 credited back to you they are wrong.

just got back off the phone, they say the Â£99 is correct and there isnt anything in the book about a 2nd V+box for Â£30, bloody raging with them

BenMcr · 14-08-2009, 15:34

Again - get them to look at 'The Knowledge' page 8! Ask to speak to supervisor if they won't look at it

Halfway down the page it's got a whole 'Additional V+ box' section

kanedx · 14-08-2009, 16:03

Quote:

Originally Posted by BenMcr

Again - get them to look at 'The Knowledge' page 8! Ask to speak to supervisor if they won't look at it

Halfway down the page it's got a whole 'Additional V+ box' section

i'll phone them again tomorrow and say to them, see if i can speak to a supervisor or something then, they were adamant tho that the Â£30 is for the first box, really ****ed off with them, tempted to just go back to sky

kanedx · 24-08-2009, 07:19

Quote:

Originally Posted by kanedx

i'll phone them again tomorrow and say to them, see if i can speak to a supervisor or something then, they were adamant tho that the Â£30 is for the first box, really ****ed off with them, tempted to just go back to sky

just an update, got back on to the phone to them and they said they would get someone to phone me back which was on saturday, they said they dont have anything in their knowledge book about a second V+ box for Â£30, they said its Â£99 and always has been, they are seriously ****ing me off, no idea what to do now

BenMcr · 24-08-2009, 11:48

PM Sent

kanedx · 24-08-2009, 16:53

thats everything sorted, big thank you to BenMcr for all his help