Originally Posted by kanedx (Post 34851952)

hey people, finally decided to register on here as i need some help :)

my current virgin media stuff is VIP package with all channels etc, 1 V+box and 2 standard V boxes, im about 6 months into my contract, anyway i wanted to swap one of my standard boxes to get another V+box, when i first emailed to ask they said £99 so i saved up the money then phoned them yesterday to order it and now they are saying its £150, ive tried to get them to bring it down to £99 but they wont budge :(, any ideas people??

thanks for reading

Originally Posted by SimpleSimon (Post 34852088)

Just had a quick look on their website and they appear to be offering a V+ Box for "£49 (Normally £150)", unfortunatly you bet they will say that this is for NEW customers. All I can suggest is you ring up again and mention the website and see if they will bring the price down.

Simon

P.S web address was - http://allyours.virginmedia.com/html...us-triple.html

Originally Posted by BenMcr (Post 34852198)

An extra V+ on the VIP deal is £30 + £10 extra. It is neither £150 or £99 nor £49. Get them to look at page 8 of 'The Knowledge' if they try to give you any other price

The V+ £49 is avalaible to all customers for their first V+ only - as long as they are not the XL Plus or VIP bundles

Originally Posted by BenMcr (Post 34852374)

No it's an internal pricing book

Originally Posted by kanedx (Post 34853916)

my mum ended up phoning yesterday as i was out all day, she has ended up paying £99 plus £10 a month rental, she told them about the £30 install and £10 month for VIP customers but was told that was just for your first V+box, looks like ive been screwed over :(

Originally Posted by Ben B (Post 34853917)

Yes you need to ring up and get that £99 credited back to you they are wrong.

Originally Posted by BenMcr (Post 34854000)

Again - get them to look at 'The Knowledge' page 8! Ask to speak to supervisor if they won't look at it

Halfway down the page it's got a whole 'Additional V+ box' section

Originally Posted by kanedx (Post 34854028)

i'll phone them again tomorrow and say to them, see if i can speak to a supervisor or something then, they were adamant tho that the £30 is for the first box, really ****ed off with them, tempted to just go back to sky