PLEASE HELP-cancelled virgin media but want it back

technobot · 09-08-2009, 10:59

I cancelled my Virgin broadband and I think I am past the 30 day notice so I am just wondering how I can rejoin virgin.

I have already emailed them 3 times and haven't got a response now for 4 days.

PLEASE HELP.

thank you.

Graham M · 09-08-2009, 11:03

Have you tried phoning?

Peter_ · 09-08-2009, 11:18

Call Customer Services on 0845 454 1111 and enquire about re connection.

technobot · 09-08-2009, 12:44

Busy at the moment, but I will try phoning them. Thx Graham M & Moldova

Peter_ · 09-08-2009, 12:47

Quote:

Originally Posted by technobot

Busy at the moment, but I will try phoning them. Thx Graham M & Moldova

May be best to call after 0800 tomorrow anyway.

technobot · 09-08-2009, 12:50

Ok thx

---------- Post added at 13:50 ---------- Previous post was at 13:50 ----------

Anyway are you sure they will re connect me.

BenMcr · 09-08-2009, 12:54

can't see why not. You will have to start a new 12 month contract though

technobot · 09-08-2009, 13:00

Can't I just join again as a new cutomer then and get one of there cheaper deals.

---------- Post added at 14:00 ---------- Previous post was at 13:56 ----------

Moldova please reply because you work at Virgin Media.

BenMcr · 09-08-2009, 13:02

Quote:

Originally Posted by technobot

Can't I just join again as a new cutomer then and get one of there cheaper deals

and new customers have to agree to a 12 month contract

technobot · 09-08-2009, 13:08

I don't mind the 12 month contract but I used to pay Â£20 for 2mb thats why I cancelled because I thought it was a bit too expensive, now I have changed my mind because Virgin is a lot cheaper compared to all the other broadband providers.

And that is why I want to rejoin but I don't think they will let me. (Thats all that I am asking).

---------- Post added at 14:08 ---------- Previous post was at 14:07 ----------

Thanks anyway to everybody helping.

BenMcr · 09-08-2009, 13:08

If only had the broadband you could have upgraded to BB L 10Mbit for the same Â£20 price if you had wanted instead of cancelling

technobot · 09-08-2009, 13:10

But the question is that can I join them after I have cancelled.

BenMcr · 09-08-2009, 13:12

I already said yes 6 posts ago!

technobot · 09-08-2009, 13:14

Oh ok then, Thank you and I will get on the phone tomorrow.

Thank You everybody

---------- Post added at 14:14 ---------- Previous post was at 14:14 ----------

Thanks BenMcr

BenMcr · 09-08-2009, 13:16

Your welcome