Upgrade from 2 - 10 meg

[hansi]

I'll do that when I get back from hols.

---------- Post added at 10:54 ---------- Previous post was at 10:06 ----------

Originally Posted by BenMcr

Then I would phone them back and get a tech out to install the new modem. Complaning that the old one doesn't do the speed when they have said you need a new one is silly

Would I have to pay for an engineer to come out and set up my new modem, and do they know their way around computers and settings etc?

[BenMcr]

As it is a fault with your service no

They wouldn't touch your PC - they have tools to make sure the modem is working 100% correctly. I

[hansi]

Well it appears that the modem is working correctly as all the right lights are are on, it just doesn't connect, and I was told that my setting were wrong but I couldn't sort it out from their instructions. Will have to let it be, I suppose.

---------- Post added at 11:18 ---------- Previous post was at 11:14 ----------

With all due respect, is there someone in the UK techie department I can speak to. I can barely understand what some of the Indian call centre staff are saying, and please don't call me a racist. I am not, but I find it very difficult to understand them when trying to do what they are telling me.

[Ben B]

Originally Posted by hansi

With all due respect, is there someone in the UK techie department I can speak to. I can barely understand what some of the Indian call centre staff are saying, and please don't call me a racist. I am not, but I find it very difficult to understand them when trying to do what they are telling me.

It's just whoever you're connected to when you ring. Have you tried posting on the newsgroups?

[hansi]

No, I haven't, not sure how to do that.

[joglynne]

Details on how to set up the newsgroups can be found here:-

http://www.virginmedia.com/myvirginm...setting-up.php

....and you need the newsgroup:- virginmedia.support.broadband.cable

[hansi]

Thanks.

---------- Post added at 13:34 ---------- Previous post was at 13:31 ----------

Sorry, that link didn't work

[musicbravo]

Try this

http://www.virginmedia.com/help/cable/newsgroups/

---------- Post added at 13:51 ---------- Previous post was at 13:50 ----------

windows live mail makes a great newsgroup provider

[joglynne]

Sorry about the duff link hansi it was out of my folder and I didn't check it. I hope that you have now been able to set up VM Newsgroups. They are based in the UK and staffed from 8:30am right up to 10pm with a 4 hour SLA.

Thanks musicbravo for giving the correct link.

Thanks for confirming the SLA moaningmags

[hansi]

Thanks, I'll set it up on my return from hols

[lightning89]

New Virgin Modem arrived today. Upgraded from the old grey NTL box to a smaller black Virgin Media one. Lady who activated it on the phone was extremely helpful. Think I got her name wrong though, feel bad about that. Anyway, VERY happy camper! : D

[joglynne]

Originally Posted by lightning89

New Virgin Modem arrived today. Upgraded from the old grey NTL box to a smaller black Virgin Media one. Lady who activated it on the phone was extremely helpful. Think I got her name wrong though, feel bad about that. Anyway, VERY happy camper! : D

Nothing to stop you sending feedback to VM on the service you had from her and asking that she be informed. I am sure when they look at your account her name will be shown as the agent who activated your modem.

https://help2.virginmedia.com/assets...ackformCZ.html

[moaningmags]

As you might have guessed my name is Margaret. The amount of times I'm called Martha or Samantha on a call is mental

[mike @ home]

I logged onto vm website to check my status & it says I have the 10meg now but I still only get this...



I phoned them the other day on 151 & the bloke I was talking to said it well take 24 to 48 hours to fix this was on monday !

I think I'll have to give them another ring !

[tdadyslexia]

Have you rebooted your Cable Modem?