Installation costs

[Peter_]

Originally Posted by DABhand

Equipment?

Not that hard to log into a modem and change settings :P But it should be made more difficult, so that people cant help people steal broadband by cloning MAC addies and uploading docsis files via a emulated TFTP server.

I am talking about the meter to check power levels in order to set them correctly in the cabinet.

[DABhand]

Originally Posted by Moldova

25ppm actually and credited back if it was a Virgin issue.

You sure?

I once called to check if a problem was in my area, which it was.

Cost me £5 for 5 mins call, and trying to get that credited was like pulling my own teeth out, even when it wasnt my fault but VM's.

Person on the phone asked a supervisor and they said no, but the nice person removed it for me anyway. At least there is some nice people there with common sense :P

Originally Posted by Moldova

I am talking about the meter to check power levels in order to set them correctly in the cabinet.

Which I can do via my own PC, while the engineer tinkered with the cabinet outside. I am more than Capable of checking Modulations and Symbol Rates :P Oh and Signal to Noise Ratio's.

[BenMcr]

You don't ever 'log into the modem to change the settings' ??!

---------- Post added at 23:10 ---------- Previous post was at 23:09 ----------

Originally Posted by DABhand

You sure?

I once called to check if a problem was in my area, which it was.

Cost me £5 for 5 mins call, and trying to get the credited was like pulling my own teeth out.

Person on the phone asked a supervisor and they said no, but the nice person removed it for me anyway. At least there is some nice people there with common sense :P

Only £1 a min line in the PC Helpline for help with non-Virgin related computer issues

[DABhand]

Originally Posted by BenMcr

Only £1 a min line in the PC Helpline for help with non-Virgin related computer issues

That may be so, that day my 5 min call to India was gonna cost me £5 :\

Originally Posted by BenMcr

You don't ever 'log into the modem to change the settings' ??!

What engineers use Telepathy?

There is always a way :P

[Peter_]

Originally Posted by DABhand

Which I can do via my own PC, while the engineer tinkered with the cabinet outside. I am more than Capable of checking Modulations and Symbol Rates :P Oh and Signal to Noise Ratio's.

As I said not allowed only an engineer can install regardless of your personal qualifications.

How come you called PC Help as they only deal in Non Virginmedia related issues with customers PC's.

Also PC Help is in Scotland not Offshore.

[moaningmags]

Unless he called from a non VM phone.

[DABhand]

Originally Posted by Moldova

As I said not allowed only an engineer can install regardless of your personal qualifications.

How come you called PC Help as they only deal in Non Virginmedia related issues with customers PC's.

Also PC Help is in Scotland not Offshore.

PC help??

I did not call them, and not once did I say I did.

I said I called support, to check if there was an issue in my area.

Jeez your reading ability moldova leaves alot to be desired :P

[moaningmags]

A 5 minute call to a 25ppm number does not cost £5.

It would have cost £1.35

[BenMcr]

Originally Posted by DABhand

What engineers use Telepathy?

There is always a way :P

No but AFAIK at no point does the set up require the modem to be accessed. All configuration of the modem is automatic once the approprate information has been entered into the PDA and the correct signals have been sent

[DABhand]

Originally Posted by BenMcr

No but AFAIK at no point does the set up require the modem to be accessed. All configuration of the modem is automatic once the approprate information has been entered into the PDA and the correct signals have been sent

No to you, that you know of

[Peter_]

Originally Posted by DABhand

No to you, that you know of

The engineers do not change any modem settings as Ambits do not have access to the modem settings except by illegal means.

[DABhand]

Originally Posted by Moldova

The engineers do not change any modem settings as Ambits do not have access to the modem settings except by illegal means.

Again that you know of. There is always an engineer user/pass

But...

Anyways im off to watch the Biggest Loser Finale, so have fun people

[BenMcr]

Originally Posted by DABhand

Again that you know of. There is always an engineer user/pass

Not for the Ambits there isn't.

You can get to the information pages but you can't change anything

[chickendippers]

If you don't want to pay £80 installation then feel free to go to another ISP that offers 50Mb......exactly, so VM can charge whatever they like.

[DABhand]

Originally Posted by chickendippers

If you don't want to pay £80 installation then feel free to go to another ISP that offers 50Mb......exactly, so VM can charge whatever they like.

Wow and you would have still paid if the cost was £160, because VM is the only one offering 50mb lines (which are hardly working if you check the usenet groups)?

What Originally I was trying to say is this, the £80 is grabbing cash from the customers.... more so the £50 for a couple of keystrokes. And shows VM to be vultures rather than the customer satisfaction company they try to perceive themselves to be.

To get what? A 50mb line that mostly the warez kiddies are buying anyway.

For most 50mb is not needed, I wouldnt personally need it as would most other people. But at the moment its the one that is not unfairly throttled to the high heavens, so that is why some non-warez heads are getting the 50mb line.

And before you say "blah blah blah why talk about it then blah blah" do read the thread and understand why I am saying it.

Originally Posted by BenMcr

Not for the Ambits there isn't.

You can get to the information pages but you can't change anything

What are you the master of ambit modems now?

Explain why because you think there isnt, that there is no way to get access to diagnostic/engineer pages on a modem?