Installation costs
 

I'm just about to get my BB package upgraded from 20Mb to 50Mb. I have a current active connection. I have recieved a letter listing the following charges

XXL 50MB Broadband £52
Broadband XL Discount £1CR (Generous of them)
BB Size XXL Activation CH £50 ( A bit steap)
Intalation Charge £30 (I would expect this would be part of the above )

Are these what I should expect, I'm a bit peeved as there was no mention of these charges when I ordered the package.

Regards

EV

Re: Instalation costs
 

Yes the two charges adding up to £80 are standard, and should have been told to you.

Re: Instalation costs
 

Also

What "instaltion" should I expect. Is it just connecting a new wireless modem onto the cable or is there more to it, the documentation says that it should take 2 hours.

Re: Instalation costs
 

The charges are correct and if you rang up the rep should have informed you but it is also on the 50Mb pages in the FAQ's http://allyours.virginmedia.com/html/50Mb/faq.html#_3

Re: Instalation costs
 

Always in the small print. to be honest Ive never had a issue with Virgin BB, I've had them eversince 512k.

Thx for the quick responces.

Re: Instalation costs
 

It is a manned install by a principal engineer and the 2 hours should be the maximum period the engineer will need to stay, it could be shorter or longer depending on your connection.

Ask in one of the established 50Mb threads for more information.

Re: Instalation costs
 

Another question I have.

Will moving to the faster service change the download limits before the caps come into force.

Re: Instalation costs
 

At present the is no STM on 50Mb click the link and no plans as yet for any.

http://allyours.virginmedia.com/html...t/traffic.html

Re: Instalation costs
 

make sure they set up your wireless router too ;)

Re: Installation costs
 

I have contacted Virgin about coming back to them for my Internet service, which I cancelled a few weeks ago, after a nightmare experience with Sky?
How much will it cost me? The Internet connection cable is still there in the room, all I would need is the modem.
Also, is it true that they will give me a Free Router?
Cheers, Smudger.

Re: Installation costs
 

2 Hours for an engineer to set up a modem and router? And then phone in a mac addy?

Wow, VM's engineers suck.

I agree though, the charges are another rip off.

£30 for installation I could do myself easily (but still VM want their engineers to do it).

£50 for setting a docsis file with the modems mac addy to get 50mb is just disgraceful.

Anyone wanna pay me £10 for opening their front gate at their house for them?

Re: Installation costs
 

£15 for self install kit, plus you will get a free router so ring sales and they will sort it out.

Re: Installation costs
 

No self installs on 50Mb as they need to be able to adjust the power levels which cannot be done remotely as otherwise customers would be screaming down the phone for an engineer to attend.

Re: Installation costs
 

Power levels to what exactly?

Re: Installation costs
 

The modem power levels have to be correct as it uses 3 downstreams not one so the engineer is there to ensure the connection works.