Connection keeps dropping out

the_ghost · 30-03-2009, 09:24

Hi All

any help much appreciated as im about to top myself with this lol

after phoning Virgin and getting India all the time with no help at all i was hoping someone on here may be able to give me an answer. Every day over the last 3 weeks my connection keeps dropping out. When this happens i have been pinging my default gateway and getting 75 - 100% loss. I am a complete noob on the technical side so please go easy on me, my modem logs are as follows:

2009-03-30 07:12:33 6-Notice M571.1 Ethernet link up - ready to pass packets
2009-03-30 07:12:31 6-Notice M571.4 Ethernet link dormant - not currently active
2009-03-30 05:43:07 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2009-03-30 00:31:38 4-Error E206.0 Improper Configuration File CVC Format
2009-03-30 00:31:38 6-Notice I401.0 TLV-11 - unrecognized OID
2009-03-30 00:31:24 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2009-03-30 00:31:24 3-Critical D002.0 DHCP FAILED - Request sent, No response
2009-03-30 00:31:10 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2009-03-30 00:31:09 3-Critical D002.0 DHCP FAILED - Request sent, No response
2009-03-30 00:31:08 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2009-03-30 00:31:06 3-Critical D002.0 DHCP FAILED - Request sent, No response
2009-03-30 00:31:05 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2009-03-30 00:31:03 3-Critical D002.0 DHCP FAILED - Request sent, No response
2009-03-30 00:31:02 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2009-03-30 00:31:00 3-Critical D002.0 DHCP FAILED - Request sent, No response
2009-03-30 00:30:36 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2009-03-30 00:30:35 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2009-03-30 00:30:34 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2009-03-30 00:30:33 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2009-03-30 00:30:32 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2009-03-30 00:30:20 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2009-03-30 00:30:19 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2009-03-30 00:30:13 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2009-03-30 00:30:11 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2009-03-30 00:30:09 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2009-03-30 00:30:09 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2009-03-30 00:30:08 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2009-03-30 00:30:08 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2009-03-30 00:30:07 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2009-03-30 00:30:07 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2009-03-30 00:30:00 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2009-03-30 00:29:58 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2009-03-30 00:29:56 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2009-03-30 00:29:55 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2009-03-30 00:29:52 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2009-03-30 00:29:51 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2009-03-30 00:29:49 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2009-03-30 00:29:48 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2009-03-30 00:29:45 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2009-03-30 00:29:44 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2009-03-30 00:29:42 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC...
2009-03-30 00:29:41 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2009-03-30 00:29:41 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC...
2009-03-30 00:29:40 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2009-03-30 00:29:32 3-Critical R002.0 No Ranging Response received - T3 time-out (US 3)
2009-03-30 00:29:14 3-Critical R002.0 No Ranging Response received - T3 time-out (US 2)
2009-03-30 00:28:59 3-Critical R002.0 No Ranging Response received - T3 time-out (US 1)
2009-03-30 00:28:54 3-Critical R003.0 Init RANGING Critical Ranging Request (17) Retries exhausted
2009-03-30 00:28:54 3-Critical R002.0 No Ranging Response received - T3 time-out (US 4)
2009-03-30 00:28:17 3-Critical R003.0 Init RANGING Critical Ranging Request (17) Retries exhausted
2009-03-30 00:28:17 3-Critical R002.0 No Ranging Response received - T3 time-out (US 2)
2009-03-30 00:27:35 3-Critical R002.0 No Ranging Response received - T3 time-out (US 1)
2009-03-30 00:27:26 3-Critical R003.0 Init RANGING Critical Ranging Request (17) Retries exhausted
2009-03-30 00:27:26 3-Critical R002.0 No Ranging Response received - T3 time-out (US 4)
2009-03-30 00:26:41 3-Critical R002.0 No Ranging Response received - T3 time-out (US 3)
2009-03-30 00:26:34 6-Notice M572.0 T4 No Station Maint Timeout - Reinitialize MAC...
2009-03-30 00:26:34 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2009-03-30 00:26:02 3-Critical D001.0 DHCP FAILED - Discover sent, no offer received
2009-03-30 00:26:02 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2009-03-30 00:25:45 3-Critical D001.0 DHCP FAILED - Discover sent, no offer received
2009-03-30 00:25:28 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2009-03-30 00:25:22 3-Critical R002.0 No Ranging Response received - T3 time-out (US 4)
2009-03-30 00:25:15 3-Critical R002.0 No Ranging Response received - T3 time-out (US 3)
2009-03-30 00:25:12 3-Critical R003.0 Init RANGING Critical Ranging Request (17) Retries exhausted
2009-03-30 00:25:12 3-Critical R002.0 No Ranging Response received - T3 time-out (US 2)
2009-03-30 00:24:38 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC...
2009-03-30 00:24:37 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2009-03-30 00:24:34 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC...
2009-03-30 00:24:33 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2009-03-30 00:24:32 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC...
2009-03-30 00:24:32 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2009-03-30 00:24:31 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC...
2009-03-30 00:24:30 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2009-03-30 00:24:29 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC...
2009-03-30 00:24:28 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2009-03-30 00:24:27 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC...
2009-03-30 00:24:27 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2009-03-30 00:24:26 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC...
2009-03-30 00:24:25 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2009-03-30 00:24:25 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2009-03-30 00:24:23 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC...
2009-03-30 00:24:21 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2009-03-30 00:24:20 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC...
2009-03-30 00:24:19 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2009-03-30 00:24:19 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC...
2009-03-30 00:24:18 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2009-03-30 00:24:17 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC...
2009-03-30 00:24:17 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2009-03-30 00:24:15 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC...
2009-03-30 00:24:15 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2009-03-30 00:24:14 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC...
2009-03-30 00:24:13 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2009-03-30 00:24:11 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC...
2009-03-30 00:24:11 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2009-03-30 00:24:10 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2009-03-30 00:24:09 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2009-03-30 00:24:09 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC...
2009-03-30 00:24:08 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2009-03-30 00:24:07 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC...
2009-03-30 00:24:06 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing

Downstream

Frequency 323000000 Hz

Signal To Noise Ratio 40.0 dB

Power Level 9.8 dBmV
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading

Upstream

Channel ID 4
Frequency 37504000 Hz
Power 31.5 dBmV

i am not sure if this is ok or not? but this is very frustrating as i cannot see what is wrong, the only thing i have noticed is that it is usually between 7pm and midnight

Pushkar · 30-03-2009, 09:52

Do you use a router? if so try a direct connection to the modem and see if it drops.

the_ghost · 30-03-2009, 09:53

no not using router direct connection to modem

Pushkar · 30-03-2009, 09:56

Your downstream power level seems a bit high, not an expert but if somebody else can confirm it, you may need an engineer.

Peter_ · 30-03-2009, 10:02

If you are EX Telewest then the power levels are fine but I would recommend calling Tech Support on 151 from a Virgin phone or 0845 454 1111 from any other phone and they can run tests on your connection to find out if rhe are any issues.

chickendippers · 30-03-2009, 10:25

Post on the virginmedia.support.broadband.cable newsgroup to get support from second line British techs: http://www.virginmedia.com/customers/newsgroups/