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Connection keeps dropping out
Hi All
any help much appreciated as im about to top myself with this lol after phoning Virgin and getting India all the time with no help at all i was hoping someone on here may be able to give me an answer. Every day over the last 3 weeks my connection keeps dropping out. When this happens i have been pinging my default gateway and getting 75 - 100% loss. I am a complete noob on the technical side so please go easy on me, my modem logs are as follows: 2009-03-30 07:12:33 6-Notice M571.1 Ethernet link up - ready to pass packets 2009-03-30 07:12:31 6-Notice M571.4 Ethernet link dormant - not currently active 2009-03-30 05:43:07 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2009-03-30 00:31:38 4-Error E206.0 Improper Configuration File CVC Format 2009-03-30 00:31:38 6-Notice I401.0 TLV-11 - unrecognized OID 2009-03-30 00:31:24 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response. 2009-03-30 00:31:24 3-Critical D002.0 DHCP FAILED - Request sent, No response 2009-03-30 00:31:10 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2009-03-30 00:31:09 3-Critical D002.0 DHCP FAILED - Request sent, No response 2009-03-30 00:31:08 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2009-03-30 00:31:06 3-Critical D002.0 DHCP FAILED - Request sent, No response 2009-03-30 00:31:05 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2009-03-30 00:31:03 3-Critical D002.0 DHCP FAILED - Request sent, No response 2009-03-30 00:31:02 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2009-03-30 00:31:00 3-Critical D002.0 DHCP FAILED - Request sent, No response 2009-03-30 00:30:36 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing 2009-03-30 00:30:35 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing 2009-03-30 00:30:34 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing 2009-03-30 00:30:33 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing 2009-03-30 00:30:32 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing 2009-03-30 00:30:20 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing 2009-03-30 00:30:19 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing 2009-03-30 00:30:13 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing 2009-03-30 00:30:11 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing 2009-03-30 00:30:09 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing 2009-03-30 00:30:09 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing 2009-03-30 00:30:08 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing 2009-03-30 00:30:08 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing 2009-03-30 00:30:07 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing 2009-03-30 00:30:07 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing 2009-03-30 00:30:00 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing 2009-03-30 00:29:58 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing 2009-03-30 00:29:56 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing 2009-03-30 00:29:55 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing 2009-03-30 00:29:52 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing 2009-03-30 00:29:51 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing 2009-03-30 00:29:49 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing 2009-03-30 00:29:48 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing 2009-03-30 00:29:45 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing 2009-03-30 00:29:44 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing 2009-03-30 00:29:42 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC... 2009-03-30 00:29:41 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing 2009-03-30 00:29:41 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC... 2009-03-30 00:29:40 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing 2009-03-30 00:29:32 3-Critical R002.0 No Ranging Response received - T3 time-out (US 3) 2009-03-30 00:29:14 3-Critical R002.0 No Ranging Response received - T3 time-out (US 2) 2009-03-30 00:28:59 3-Critical R002.0 No Ranging Response received - T3 time-out (US 1) 2009-03-30 00:28:54 3-Critical R003.0 Init RANGING Critical Ranging Request (17) Retries exhausted 2009-03-30 00:28:54 3-Critical R002.0 No Ranging Response received - T3 time-out (US 4) 2009-03-30 00:28:17 3-Critical R003.0 Init RANGING Critical Ranging Request (17) Retries exhausted 2009-03-30 00:28:17 3-Critical R002.0 No Ranging Response received - T3 time-out (US 2) 2009-03-30 00:27:35 3-Critical R002.0 No Ranging Response received - T3 time-out (US 1) 2009-03-30 00:27:26 3-Critical R003.0 Init RANGING Critical Ranging Request (17) Retries exhausted 2009-03-30 00:27:26 3-Critical R002.0 No Ranging Response received - T3 time-out (US 4) 2009-03-30 00:26:41 3-Critical R002.0 No Ranging Response received - T3 time-out (US 3) 2009-03-30 00:26:34 6-Notice M572.0 T4 No Station Maint Timeout - Reinitialize MAC... 2009-03-30 00:26:34 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o 2009-03-30 00:26:02 3-Critical D001.0 DHCP FAILED - Discover sent, no offer received 2009-03-30 00:26:02 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2009-03-30 00:25:45 3-Critical D001.0 DHCP FAILED - Discover sent, no offer received 2009-03-30 00:25:28 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2009-03-30 00:25:22 3-Critical R002.0 No Ranging Response received - T3 time-out (US 4) 2009-03-30 00:25:15 3-Critical R002.0 No Ranging Response received - T3 time-out (US 3) 2009-03-30 00:25:12 3-Critical R003.0 Init RANGING Critical Ranging Request (17) Retries exhausted 2009-03-30 00:25:12 3-Critical R002.0 No Ranging Response received - T3 time-out (US 2) 2009-03-30 00:24:38 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC... 2009-03-30 00:24:37 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing 2009-03-30 00:24:34 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC... 2009-03-30 00:24:33 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing 2009-03-30 00:24:32 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC... 2009-03-30 00:24:32 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing 2009-03-30 00:24:31 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC... 2009-03-30 00:24:30 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing 2009-03-30 00:24:29 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC... 2009-03-30 00:24:28 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing 2009-03-30 00:24:27 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC... 2009-03-30 00:24:27 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing 2009-03-30 00:24:26 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC... 2009-03-30 00:24:25 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing 2009-03-30 00:24:25 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing 2009-03-30 00:24:23 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC... 2009-03-30 00:24:21 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing 2009-03-30 00:24:20 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC... 2009-03-30 00:24:19 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing 2009-03-30 00:24:19 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC... 2009-03-30 00:24:18 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing 2009-03-30 00:24:17 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC... 2009-03-30 00:24:17 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing 2009-03-30 00:24:15 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC... 2009-03-30 00:24:15 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing 2009-03-30 00:24:14 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC... 2009-03-30 00:24:13 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing 2009-03-30 00:24:11 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC... 2009-03-30 00:24:11 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing 2009-03-30 00:24:10 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing 2009-03-30 00:24:09 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing 2009-03-30 00:24:09 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC... 2009-03-30 00:24:08 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing 2009-03-30 00:24:07 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC... 2009-03-30 00:24:06 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing Downstream Frequency 323000000 Hz Signal To Noise Ratio 40.0 dB Power Level 9.8 dBmV The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading Upstream Channel ID 4 Frequency 37504000 Hz Power 31.5 dBmV i am not sure if this is ok or not? but this is very frustrating as i cannot see what is wrong, the only thing i have noticed is that it is usually between 7pm and midnight |
Re: Connection keeps dropping out
Do you use a router? if so try a direct connection to the modem and see if it drops.
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Re: Connection keeps dropping out
no not using router direct connection to modem
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Re: Connection keeps dropping out
Your downstream power level seems a bit high, not an expert but if somebody else can confirm it, you may need an engineer.
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Re: Connection keeps dropping out
If you are EX Telewest then the power levels are fine but I would recommend calling Tech Support on 151 from a Virgin phone or 0845 454 1111 from any other phone and they can run tests on your connection to find out if rhe are any issues.
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Re: Connection keeps dropping out
Post on the virginmedia.support.broadband.cable newsgroup to get support from second line British techs: http://www.virginmedia.com/customers/newsgroups/
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