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Slow Speeds in SA1 area of Swansea
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Old 12-03-2009, 21:52   #91
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Re: Slow Speeds in SA1 area of Swansea
No maybe about it, anyone who checks your connection using the tools available have instant access to the snr levels, both on the ubr and on your modem. Had it been seen previously it would already have a fault reference number.
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Old 12-03-2009, 23:20   #92
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Re: Slow Speeds in SA1 area of Swansea
Complaint or no, my advice still stands. Using your real mail address in the groups is not a good idea Chris.
 
Old 13-03-2009, 21:06   #93
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Re: Slow Speeds in SA1 area of Swansea
CEO office contacted me today they have found the problem.

Traced it to a local cabanet.

He said the SNR should be a min of 22% where mine is under 17% and this is what is causing the problems and it has been passed onto the team involved.
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Old 14-03-2009, 11:01   #94
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Re: Slow Speeds in SA1 area of Swansea
The SNR is on the cable and should be above 20 db, below this will cause slow speeds.
As Mags has said the CEO are not technical.
 
Old 14-03-2009, 18:02   #95
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Re: Slow Speeds in SA1 area of Swansea
If members get harrassing PMs from anyone, send them to a member of the team please.
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Old 14-03-2009, 18:07   #96
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Re: Slow Speeds in SA1 area of Swansea
Yet again, this thread has seen moderator intervention and a clean up. Formal warnings are also now being issued. Debate the issues civilly, without insults, snide digs, divulgance of personal or confidential information. In short behave, or don't get involved.
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Old 14-03-2009, 18:34   #97
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Re: Slow Speeds in SA1 area of Swansea
Welshchris,

If there is a problem with SNR on your Cab. then why as the on call Network Engineer for Swansea have I heard nothing?

I have checked your Node, UBR and there are no issues there. If there is this SNR issue then I would have heard about it by now as it would have been affecting a lot more than just yourself.

For over two weeks you have complained here that there are "Problems with VM's Network". I will let you know again what I told you on the 4th of this month in a PM...there are no issues off your UBR or Node. If there was this big issue as you have said, then I would expect to see a HUGE influx of calls for slow speeds, as you are situated in an area that has a big student population.
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Old 14-03-2009, 18:41   #98
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Re: Slow Speeds in SA1 area of Swansea
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Originally Posted by Saneboy13 View Post
Welshchris,

If there is a problem with SNR on your Cab. then why as the on call Network Engineer for Swansea have I heard nothing?

I have checked your Node, UBR and there are no issues there. If there is this SNR issue then I would have heard about it by now as it would have been affecting a lot more than just yourself.

For over two weeks you have complained here that there are "Problems with VM's Network". I will let you know again what I told you on the 4th of this month in a PM...there are no issues off your UBR or Node. If there was this big issue as you have said, then I would expect to see a HUGE influx of calls for slow speeds, as you are situated in an area that has a big student population.
I cannot answer that, but i have posted on here what i have been told on the newsgroups and what i have been told by VM CEO themselves. I also passed on the message that u give me saying that u urself couldnt find a problem and they only replied well theres definately one now.

U can check urself with what they posted as a reply on the newsgroups.
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Old 14-03-2009, 18:49   #99
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Re: Slow Speeds in SA1 area of Swansea
Chris,

I have just sent you a PM.
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Old 14-03-2009, 19:06   #100
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Re: Slow Speeds in SA1 area of Swansea
thanks replied... I appreciate the help ur trying to give thanks.
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Old 14-03-2009, 19:11   #101
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Re: Slow Speeds in SA1 area of Swansea
Not a problem Chris
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Old 19-03-2009, 12:03   #102
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Re: Slow Speeds in SA1 area of Swansea
Well just had a call from someone called Mark at Virgin Media to say my problem has been fixed. Wheather or not its true i dont know i will wait to speak to the engineer this afternoon and see what is happening.
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Old 19-03-2009, 12:06   #103
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Re: Slow Speeds in SA1 area of Swansea
Your issues were still unrelated.
 
Old 19-03-2009, 12:32   #104
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Re: Slow Speeds in SA1 area of Swansea
i just hope the net holds out now lol
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Old 19-03-2009, 19:19   #105
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Re: Slow Speeds in SA1 area of Swansea
Quote:
Originally Posted by Welshchris View Post
Well just had a call from someone called Mark at Virgin Media to say my problem has been fixed. Wheather or not its true i dont know i will wait to speak to the engineer this afternoon and see what is happening.
If you had a call saying your issue was fixed then surely they cancelled any engineer visit at the same time if he was coming about the same problem.
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