Started as Proportional bills for a variable service?

[Richy99]

they havent disclosed the IP address tho, just said he wasnt on a VM IP address and was using <deleted>

Originally Posted by Gary L

No, you just say that because you can't think of anything else to say. you think that saying that you get full speed and no problems cancels out what someone else has said otherwise.

you haven't even said that yes some don't get the speed they should get, but the priority of getting as much money as possible by taking more users on than they should, is more important. not that I'd expect you to say that anyway

I did not say I was getting Full speed, I said my connection was rock solid, but now we know you are a <deleted> customer and all these polls are you just stirring it because you had what you believe to be poor service from Virgin.

Be honest and admit your true agenda.

The are over 3 million Virgin broadband customers and a very low proportion of that figure actually go on Forums, the figure is probably way way less than the 5% that Virgin say get STMed.

[Gary L]

Originally Posted by whydoIneedatech

but now we know you are a <deleted> customer and all these polls are you just stirring it because you had what you believe to be poor service from Virgin.

Do you know that because Rob told you that?

---------- Post added at 16:47 ---------- Previous post was at 16:45 ----------

Originally Posted by Richy99

they havent disclosed the IP address tho, just said he wasnt on a VM IP address and was using <deleted>

I'm not going to comment on anything in particular, but any information shouldn't be disclosed. if that information isn't publically available, and in this case only available to the say webmaster or those with access to that information.

That's what privacy policies are there for

Originally Posted by Gary L

Do you know that because Rob told you that?

It got posted above in the thread, I do not care if you are because many customers including possibly yourself get great service from <deleted> and I hope you are one, and I mean that.

[Gary L]

Originally Posted by whydoIneedatech

It got posted above in the thread, I do not care if you are because many customers including possibly yourself get great service from <deleted> and I hope you are one, and I mean that.

Thanks

[Bonglet]

Does it matter what isp hes on? forums are to debate things not let someone distract the thread by deflecting the topic (especially a mod breaking privacy polices wth?) i agree with some points he makes and there will be probably more people in the future on different isps posting same as garyl just some people want to dismiss him as soon as he starts a topic most seem to work for vm in some capacity judging by replies.

Im off for tea and then the nightly 7-9pm packet loss, vm should be trying to retain some customers by having a full review of its broadband and policies or its just going to get worse especially in credit crunch times.

It is good that Gary L posts on here because his views are from the other side of the fence if he is actually with <deleted> and therefore he can give a different perspective and even give people advice if they are thinking of swapping ISP.

[Toto]

A serious question Gary, what is the context of your original post please?

[BenMcr]

So as we are talking about Proportional bills, do you think I can get <deleted> to knock money off my bill as I only get 15Mb when they advertised a 24Mb service?

[Gary L]

Originally Posted by Bonglet

Does it matter what isp hes on? forums are to debate things not let someone distract the thread by deflecting the topic (especially a mod breaking privacy polices wth?) i agree with some points he makes and there will be probably more people in the future on different isps posting same as garyl just some people want to dismiss him as soon as he starts a topic most seem to work for vm in some capacity judging by replies.

I can agree with all of that. I can see why people have different opinions to the OP, but when they feel that they have to have a different view. and have a different view just for the sake of it

---------- Post added at 17:32 ---------- Previous post was at 17:30 ----------

Originally Posted by whydoIneedatech

It is good that Gary L posts on here because his views are from the other side of the fence if he is actually with <deleted>

We don't really know. we don't know if Rob was joking or not

and therefore he can give a different perspective and even give people advice if they are thinking of swapping ISP.

I could do, but I don't. funny that

---------- Post added at 17:33 ---------- Previous post was at 17:32 ----------

Originally Posted by Toto

A serious question Gary, what is the context of your original post please?

It was a thread in virginmedia.feedback. I should have quoted it.

---------- Post added at 17:36 ---------- Previous post was at 17:33 ----------

Originally Posted by BenMcr

So as we are talking about Proportional bills, do you think I can get <deleted> to knock money off my bill as I only get 15Mb when they advertised a 24Mb service?

No because that is the nature of ADSL as everyone knows it to be. I think they even say something along the lines of if your line supports the stated speeds.

they advertise an upto 24Mb, depending on line distance and condition. natural circumstances, not manually administered circumstances as done by Virgin.

[Toto]

Thanks.

[BenMcr]

Originally Posted by Gary L

No because that is the nature of ADSL as everyone knows it to be. I think they even say something along the lines of if your line supports the stated speeds.

they advertise an upto 24Mb, depending on line distance and condition. natural circumstances, not manually administered circumstances as done by Virgin.

From a Virgin advert:

"Speed of internet connection assumes components working at optimum speed and capacity. Both cable and ADSL broadband are affected by user volume"

Which is the cable of equivalent of the line distance disclaimer.

Should traffic managment not be seperate to line speed. If you download and you are not managed, you are more likely to get the advertised speed with Virgin than ADSL based ISPs

With what you are saying means that customers of ADSL based providers that traffic manage (such as BT) should get a proportional bill, it shouldn't be just directed at Virgin cable broadband

[MovedGoalPosts]

I've edited some posts to remove reference to the specific ISP being used by Gary L. For those who became aware of it, please don't repeat it, unless he posts about it elsewhere.

Now let's please return to the topic

[BenMcr]

Don't know why you edited my posts. I am with Be* and was referring to my own ISP

[Gary L]

Originally Posted by BenMcr

From a Virgin advert:

From the same advert they said

The waiting is well and truly over when you have Virgin Broadband. This is because our broadband travels through fibre optic cable, unlike all other providers, whose copper wire broadband trickles down telephone lines. This means ours doesn't slow down on its way to your home. No matter where you live

The ASA said

the ad did not include a disclaimer in the small print that cable broadband was affected by user volume. Notwithstanding that, we considered that the discrepancy between the headline speed and the actual speeds achieved by 20Mb customers was significant enough to warrant a more detailed disclaimer in the body copy of the ad that speeds could be affected by user volume. We therefore concluded that ad (a) was misleading.

They said that the ad breached CAP Code clauses 3.1 (Substantiation) and 7.1 (Truthfulness).

and even if we just look at the statement itself where they say that

Speed of internet connection assumes components working at optimum speed and capacity. Both cable and ADSL broadband are affected by user volume

That is what Virgin say, not what another ISP is saying. and I said that is all well and good about the speeds can be affected by user volume. but I'm saying not when they intentionally slow the speed. or overload the UBR intentionally.

That isn't a natural occurence, it is manually administered by Virgin.
that isn't covered in the ad. only the natural reasons and instances of why it can be slower than expected.