Started as Proportional bills for a variable service?
 

We advertise our service as an 'up to' service and never state you will always achieve the maximum speed available on any particular tier.

So there is a capacity issue?

No, there is an issue with bandwidth availability caused by lots of users
downloading an unusually large amount of data per day.

That really doesn't make much sense. Do VM buy their bandwidth per unit,
and cant afford the costs, or that theirs plenty of seats on the bus, as
long as people don't sit in them.

I dont believe there is an ISP network that could cope with all of the users
downloading all of the time.

That's interesting because when VM were trying to convince me not to go
to adsl they said that all adsl services were 'up to' and I'd never
achieve the stated speed......

STM was introduced to try and give a fairer service to all by stopping users using all of the bandwidth 24 hours a day.

Even though retentions claim that adsl doesn't give you the stated
speed, and cable does?

Re: Started as Proportional bills for a variable service?
 

With Cable your more than likely to achieve the speeds you are quoted and your speed doesnt degrade the further you are from the exchange, however there can be other factor that can make your speed lower i.e congestion.

I am not saying I agree with this as NTL and Telewest never used upto which was there great selling point.

Seriously Gary how many thread in a day you going for lol (just kidding around) but seriously?

Re: Started as Proportional bills for a variable service?
 

It doesn't have to degrade the further you are away. it'll degrade with them putting more people than there should be onto them. i.e congestion.

they say upto when it's public facing, but will like you believe that it's guaranteed if you're thinking of buying.

Just the 2 I think. I'm too knackered to do another one :)

Re: Started as Proportional bills for a variable service?
 

how many people that 'should be' on a pipe varies dramatically. How many 20mb people would you put, for example, on a 100mb pipe? 5? 10? 20?

as for the adsl not reaching the advertised speed, that is true for the majority of people, i can barely get 2mb on any adsl service so why pay for something that is 4x that speed?

Re: Started as Proportional bills for a variable service?
 

:confused:

With Virgin you get an apology and a reference number :D

Re: Started as Proportional bills for a variable service?
 

Never have any real problems with my Broadband connection, it has always been pretty well Rock solid with virtually no STM.

You appear to dislike Virgin intensely especially with all your polls, are you a customer and if so why are you? the are plenty of other ISP's out there.

Re: Started as Proportional bills for a variable service?
 

No, you just say that because you can't think of anything else to say. you think that saying that you get full speed and no problems cancels out what someone else has said otherwise.

you haven't even said that yes some don't get the speed they should get, but the priority of getting as much money as possible by taking more users on than they should, is more important. not that I'd expect you to say that anyway ;)

Re: Started as Proportional bills for a variable service?
 

now im trying to figure out whether this is adsl or cable related because you cannot compare the two, adsl has always been an upto service based on the technology it uses

yes not everyone gets the speeds they pay for and i do think that most of your posts do seem to be negative towards VM, if you are a customer why? and please dont say there is no alternative

Re: Started as Proportional bills for a variable service?
 

I have never had any major issues with Virgin or Telewest or its previous guise of Cable Northwest.

I know people have issues but I appear to have a very good connection, which is pure chance as other parts of Liverpool have a poor connection, if I had problems I would post them as other do.;)

Re: Started as Proportional bills for a variable service?
 

I've said before why. I truly am a masochist.

Re: Started as Proportional bills for a variable service?
 

Interesting since your IP shows you are not currently using Virgin Media :angel:

Re: Started as Proportional bills for a variable service?
 

Are you covered by the DPA? ;)

Re: Started as Proportional bills for a variable service?
 

Any webmaster can see your IP address and resolve it to find your ISP.

Re: Started as Proportional bills for a variable service?
 

Well duh! and please don't call me a troll in rep. just say you don't agree. it's more polite.

Re: Started as Proportional bills for a variable service?
 

Can they disclose it though? :rolleyes:

I have to say after being customer on cable for over 8 year now
Telewest were superb 2 faults in 6 year all resolved in a day or 2.
Virgin Media since the rebrand awfull overcongested for a FULL year sneak rollout of stm, sneak trials and changes to T&C's that make you wonder what the hell are they in self destruct mode for.
I canna take much more captain i think my engines about to blow for the last time.