Exsisting customer BB deal

[cablecrazy]

Hey everyone, Just signed up today!

I currently have Virgin Broadband @ £18 p/m, I have had this since October 2005, I was just wondering if there is any deals that VM could do for me as I think this is a bit steep for the speed I am receiving, I will call them, but just thought I'd ask for your opinions first.

Thanks
Neil

[Rone]

If thats £18 for 20meg i'd keep quiet, what package are you on?

Welcome btw.

[JediMaster]

I phoned up retentions & had a new deal for £16 a month I now get 10mb (also pay £11 for Phone / TV). It was called the "Sweet 16" deal. http://allyours.virginmedia.com/webs...ct.do?id=15157

Just go to http://allyours.virginmedia.com/html/bundles/index.html or http://allyours.virginmedia.com/html...ers/index.html & see if you have any package there. Phone up & say as a loyal customer you wish to get a better price.

I was paying £15+ more a month for the same package,

[cablecrazy]

Originally Posted by Rone

If thats £18 for 20meg i'd keep quiet, what package are you on?

Welcome btw.

Hi there, Thanks for your reply.

It says on my bill - 'Broadband size M - £18.00'

do you know what speed it is?

[joglynne]

Originally Posted by cablecrazy

Hi there, Thanks for your reply.

It says on my bill - 'Broadband size M - £18.00'

do you know what speed it is?

Size M is 2Mb. Paying by Direct debit would reduce the cost to £17.00.

http://allyours.virginmedia.com/webs...duct.do?id=227

[cablecrazy]

Originally Posted by joglynne

Size M is 2Mb. Paying by Direct debit would reduce the cost to £17.00.

I have always paid by Direct Debit, and always paid £18. I shall be having words with VM.

[joglynne]

Sorry cablecrazy I'm having a bad afternoon and I'm giving duff information I'm sorry. The £1.00 reduction is for paperless billing not DD.

https://ebill2.virginmedia.com/ebill2/Registration.jsp

Originally Posted by cablecrazy

I have always paid by Direct Debit, and always paid £18. I shall be having words with VM.

I think joglynne meant that ebilling saves you a £1.

[cablecrazy]

I really hate calling up pretending to cancel, just to get a better deal, has anyone got any tips when phoning them?

Originally Posted by cablecrazy

I really hate calling up pretending to cancel, just to get a better deal, has anyone got any tips when phoning them?

Call Sky and the other companies get some quotes call up and tell them what deals you been offered and ask what can you do for me?

[joglynne]

Originally Posted by Ernie_C

I think joglynne meant that ebilling saves you a £1.

Thanks Ernie, though I did notice and correct my post it's nice when a fellow member watches my back, especially on a day when everything I touch seems to go wrong. Maybe I had better refrain from posting until I've had a coffee.

Originally Posted by cablecrazy

I really hate calling up pretending to cancel, just to get a better deal, has anyone got any tips when phoning them?

Personally I don't have the bottle to try to force VM's hand. I just phoned up to check that I was on the best deal possible. I ended up getting a reduction because I had been on an old package for years and not getting the best value for my money.

[cablecrazy]

Originally Posted by joglynne

Thanks Ernie, though I did notice and correct my post it's nice when a fellow member watches my back, especially on a day when everything I touch seems to go wrong. Maybe I had better refrain from posting until I've had a coffee.



Personally I don't have the bottle to try to force VM's hand. I just phoned up to check that I was on the best deal possible. I ended up getting a reduction because I had been on an old package for years and not getting the best value for my money.

The reason im a little wary about this, is beacuse I called sky to 'cancel' my sub as it was to expensive, (i pay 54 pm,) they simply said 'ok your cancellation date is .....'' i was so embarrased, i had to call them the next day and said i changed my mind, I dont think have EVER called VM about anything in the 3 years Ive had their services.

[JediMaster]

Originally Posted by cablecrazy

I really hate calling up pretending to cancel, just to get a better deal, has anyone got any tips when phoning them?

Ok ring VM, go to the option to Leave VM. You will get a UK staff member (not the Indian team). Just say you've been with NTL / VM for xxx years & now with the Credit crunch things are tight. You saw the offer of Sweet 16 online & wanted to switch to this LOWER price. (may be tied to a 12 month deal, so check that out first).

No threat of leaving. Not too hard to ask if you can switch to Sweet 16. I know they can do it as I had it 3 months ago

[Haighy]

I just asked them if I could bundle my phone and BB and mobile together. The bloke went away and came back and knocked me about 15 quid off. No threats needed although I did mention, in passing, that other companies were doing bundled deals :-)