Cable Forum - Exsisting customer BB deal

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- - Exsisting customer BB deal (https://www.cableforum.uk/board/showthread.php?t=33640052)

cablecrazy

16-10-2008 13:32

Exsisting customer BB deal

Hey everyone, Just signed up today! :)

I currently have Virgin Broadband @ Ãƒâ€šÃ‚Â£18 p/m, I have had this since October 2005, I was just wondering if there is any deals that VM could do for me as I think this is a bit steep for the speed I am receiving, I will call them, but just thought I'd ask for your opinions first.

Thanks
Neil :)

Rone	16-10-2008 14:32

Re: Exsisting customer BB deal

If thats Ãƒâ€šÃ‚Â£18 for 20meg i'd keep quiet, what package are you on?

Welcome btw. :)

JediMaster

16-10-2008 14:44

Re: Exsisting customer BB deal

I phoned up retentions & had a new deal for Ãƒâ€šÃ‚Â£16 a month I now get 10mb (also pay Ãƒâ€šÃ‚Â£11 for Phone / TV). It was called the "Sweet 16" deal. http://allyours.virginmedia.com/webs...ct.do?id=15157

Just go to http://allyours.virginmedia.com/html/bundles/index.html or http://allyours.virginmedia.com/html...ers/index.html & see if you have any package there. Phone up & say as a loyal customer you wish to get a better price.

I was paying Ãƒâ€šÃ‚Â£15+ more a month for the same package,

cablecrazy

16-10-2008 14:47

Re: Exsisting customer BB deal

Quote:

Originally Posted by Rone (Post 34655145)

If thats Ãƒâ€šÃ‚Â£18 for 20meg i'd keep quiet, what package are you on?

Welcome btw. :)

Hi there, Thanks for your reply.

It says on my bill - 'Broadband size M - Ãƒâ€šÃ‚Â£18.00'

do you know what speed it is?

joglynne

16-10-2008 15:03

Re: Exsisting customer BB deal

Quote:

Originally Posted by cablecrazy (Post 34655157)

Hi there, Thanks for your reply.

It says on my bill - 'Broadband size M - Ãƒâ€šÃ‚Â£18.00'

do you know what speed it is?

Size M is 2Mb. Paying by Direct debit would reduce the cost to Ãƒâ€šÃ‚Â£17.00.

http://allyours.virginmedia.com/webs...duct.do?id=227

cablecrazy

16-10-2008 15:06

Re: Exsisting customer BB deal

Quote:

Originally Posted by joglynne (Post 34655166)

Size M is 2Mb. Paying by Direct debit would reduce the cost to Ãƒâ€šÃ‚Â£17.00.

I have always paid by Direct Debit, and always paid Ãƒâ€šÃ‚Â£18. I shall be having words with VM.

joglynne

16-10-2008 15:14

Re: Exsisting customer BB deal

Sorry cablecrazy I'm having a bad afternoon and I'm giving duff information I'm sorry. The Ãƒâ€šÃ‚Â£1.00 reduction is for paperless billing not DD.

https://ebill2.virginmedia.com/ebill2/Registration.jsp

Ernie_C

16-10-2008 15:14

Re: Exsisting customer BB deal

Quote:

Originally Posted by cablecrazy (Post 34655167)

I have always paid by Direct Debit, and always paid Ãƒâ€šÃ‚Â£18. I shall be having words with VM.

I think joglynne meant that ebilling saves you a Ãƒâ€šÃ‚Â£1.

cablecrazy

16-10-2008 15:16

Re: Exsisting customer BB deal

I really hate calling up pretending to cancel, just to get a better deal, has anyone got any tips when phoning them?

whydoIneedatech

16-10-2008 15:26

Re: Exsisting customer BB deal

Quote:

Originally Posted by cablecrazy (Post 34655173)

I really hate calling up pretending to cancel, just to get a better deal, has anyone got any tips when phoning them?

Call Sky and the other companies get some quotes call up and tell them what deals you been offered and ask what can you do for me?

joglynne

16-10-2008 15:27

Re: Exsisting customer BB deal

Quote:

Originally Posted by Ernie_C (Post 34655172)

I think joglynne meant that ebilling saves you a Ãƒâ€šÃ‚Â£1.

Quote:

Originally Posted by cablecrazy (Post 34655173)

I really hate calling up pretending to cancel, just to get a better deal, has anyone got any tips when phoning them?

Personally I don't have the bottle to try to force VM's hand. I just phoned up to check that I was on the best deal possible. I ended up getting a reduction because I had been on an old package for years and not getting the best value for my money.

cablecrazy

16-10-2008 15:41

Re: Exsisting customer BB deal

Quote:

Originally Posted by joglynne (Post 34655181)

Thanks Ernie, though I did notice and correct my post it's nice when a fellow member watches my back, especially on a day when everything I touch seems to go wrong. Maybe I had better refrain from posting until I've had a coffee.:D :tu:

Personally I don't have the bottle to try to force VM's hand. I just phoned up to check that I was on the best deal possible. I ended up getting a reduction because I had been on an old package for years and not getting the best value for my money.

The reason im a little wary about this, is beacuse I called sky to 'cancel' my sub as it was to expensive, (i pay 54 pm,) they simply said 'ok your cancellation date is .....'' i was so embarrased, i had to call them the next day and said i changed my mind, I dont think have EVER called VM about anything in the 3 years Ive had their services.

JediMaster

16-10-2008 16:29

Re: Exsisting customer BB deal

Quote:

Originally Posted by cablecrazy (Post 34655173)

I really hate calling up pretending to cancel, just to get a better deal, has anyone got any tips when phoning them?

Ok ring VM, go to the option to Leave VM. You will get a UK staff member (not the Indian team). Just say you've been with NTL / VM for xxx years & now with the Credit crunch things are tight. You saw the offer of Sweet 16 online & wanted to switch to this LOWER price. (may be tied to a 12 month deal, so check that out first).

No threat of leaving. Not too hard to ask if you can switch to Sweet 16. I know they can do it as I had it 3 months ago

Haighy

17-10-2008 03:14

Re: Exsisting customer BB deal

I just asked them if I could bundle my phone and BB and mobile together. The bloke went away and came back and knocked me about 15 quid off. No threats needed although I did mention, in passing, that other companies were doing bundled deals :-)

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